This document discusses the role play in the performance management system at Australian Hardware. It explores the features of the performance management system, such as goal setting, performance measurement processes, KPI activities, and identifying stakeholders. It also discusses the amendments made by the company to improve employee performance and the purpose of these amendments. The document highlights the importance of performance appraisal, formal and informal feedbacks, and the monitoring of training and development. Additionally, it discusses the benefits of the grow coaching model and the significance of record keeping. Overall, the document provides insights into how role play and performance management contribute to the success of Australian Hardware.