Features of Performance Management System

Assessment Task 2- Role play

a) Introduction to features of performance management
system
 Goal setting and performance measurement processes
 It is the first feature of system in which goals are set and processes is defined. The goals
are based on operational and strategic plans. In this plan is categorised into many areas.
However, goals are set through a specific procedure. it is a systematic procedure of doing
ensuring that goals are attainable.

Formal and informal feedback
 This is another feature of system in which feedbacks are taken from peers, superiors,
managers, etc. that provide insight on performance of employee. The feedbacks taken is in
regard to both formal and informal feedback. In formal, there are certain criteria which is
followed. this include meetings, reviews, etc. of staff. On other hand, informal feedback is
only taken in case of things related to time, behaviour, etc. of employee

Performance appraisals
 In this feature there are several components are included in it. they are
mentioned below
 Performance metrics – the performance is measured through key performance indicators.
The KPI are critical areas in organisation. they are those areas which is most important to
business. It is calculated individually of each employee. The areas are financial measure,
behaviour, productivity, etc. there are many types of KPI’s like input, process and output.
They are most important element of measuring performance.