Role Play in Performance Management System at Australian Hardware

Assessment Task 2: Role play

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAINBODY....................................................................................................................................3
1. Features of performance management system.........................................................................3
2. Amendments............................................................................................................................7
3. Purpose of amendments...........................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES .............................................................................................................................11

INTRODUCTION
Role play refers promote creativity and imagination and supports person to develop
naturally and use their invented capabilities and skills. By using imagination regular basis, and
they improve their creativity and improves their cognitive abilities. The main goal of the role-
play is to expose peoples into different point of view according to situations and enhances their
capabilities to solve the situation and offers experience. Role play is integral part for human
being development because it builds confidence, leads creativity communication, physical
development and makes quick thinker. Australian hardware is stimulated business which perform
as role-play. It is a large and expanding hardware and homeware retailer. Australian hardware
stores approx 140 around the Australian country. It is creative hardware business which
promotes creativity around the country.
MAINBODY
1. Features of performance management system
Goal setting and performance measurement processes
Goal setting refers the evolution of an action plan which is designed to motivate and
direct group of people towards goal. Goal setting is affiliated from rules and regulation which
guides peoples towards objective. It is an important element of personal development and
management. While features of goal setting helps group or individual to do all action in right
direction so that enables to meet objectives over the time. Australian hardware sets features to
achieve goal.
Performance management cycle : The stage of the process in which involves number of
functions such as planning, appraisal and appreciate employees performance by offering
rewards. It is the main feature of the goal setting because it helps organization to achieve
organization goal by improving employees performance. Australian hardware use this feature to
set up goal. This cycle is completed in three stages such as plan, manage and review. Planning
stage is the main stage of performance management in which manager develops strategic plan for
the business and sets goal along with time deadline and recognizes future performance goal of
employees in term of target, action and their behaviour (Newberry and Collins, 2017). Thus
makes employees development plan. Second stage is managing in which Australian hardware
monitors employees performance in term of feedbacks and outcomes. Business conducts training
and coaching classes to develop employers performance. Performance management cycle

provides regular basis feedback in discuss program. The program is based on achieving goals
and offers opportunity to employees for modifying goals by their creativity. The third stage is
review of performance management cycle. In this stage, organizes formal performance appraisal
and gathers feedback on the basis of the performance and address about reward excellent
performance. It also helps to identify poor performance of employees which needs improvement.
Thus, performance management cycle helps Australian hardware to set up goal in well-formed
manner.
KPI activities: It is performance indicator for measurement of employees performance. KPI
helps organization to measure activity of individual and group of employees at workplace. KPI
are three types input, process and output. Input KPI is a measurement tool which helps to design
facilitate improvement in term of coaching, meeting and training (Landy, Zedeck and Cleveland,
2017). While process KPI measure potential of processes over the time in term of stock turn and
inventory turnover. Thus measures individual performance at workplace. On other hand output
KPI, is sum of input and processes. It measures by goal achievement in term of purchasing
behaviour of customers and revenue increment.
Identifying stakeholders: Australian hardware enables to identify number of stakeholder who
gives their services in different workplace around the country. Through the indicator business
enables to identify resources which can give impact on their performance and goals can distract
out of business.
Mapping the stakeholders: It is business technique which is used to identify potential
customers and skilled employee who can support to achieve goal of the business. Through the
map can identify level of power of individual stakeholder. It is a important indicator which
permits business to see needs of business and stakeholder requirements to assure the successful
improvement and supports to implement strategy of work plan on business so that achieve goals
on predetermined period.
Formal and informal feedbacks
formal feedback refers formal performance review which is gathered by meeting on other
hand informal feedback refer to communicate individual employees on regular basis through
interaction. The time dimension is the main feature of the feedbacks.
Time dimension