Improving HR Service Delivery Performance

Assessment Task 3

Contents
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
Amended Action Plan for Monitoring Service Delivery Performance.......................................3
Survey on HR service delivery....................................................................................................5
Report on HR service delivery performance for the Operations Manager..................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
HR service delivery is related with the services provided by the human resource
department of the organisation by efficiently interacting with the employees as in this the
companies offer open door policy for the employees (Wikhamn, 2019). Nowadays with the
increasing technology and other related aspects it is analysed that most of the organisation act on
the basis of delivery model which is fuelled by could computing as well as various mobile
application. This report is based on JKL services that focus upon their service delivery of HR
department.
Main Body
Amended Action Plan for Monitoring Service Delivery Performance
HR Service Delivery is the function with the help of which the support services are
provided to the employees. Such services are provided to the employees in the entire life-cycle of
the employees which is from hiring of the employees till their retirement. The monitoring of the
services for JKL services is crucial as with the help of this they can ensure that all the objectives
of the organisation are achieved as their employees are ensured with effective services. For this it
is important that they monitor the Service Delivery Performance of the HR department (Wolff,
Kühl and Satzger, 2018). For this the amended action plan is given below:
Activity Timeline Strategy/
Application of
policy
Resources Person Policy
Continuous
feedbacks
Every
month
All the employees
are asked to give
their opinions to at
the end of every
month so that they
can they all the
improvement can
be made as per the
requirement.
The feedbacks
can be provided
through the
cloud
computing and
through the
website of the
company.
The person
involved in the
activities is the
employees
who
participate in
various
activities
within the
Deming wheel
model for
continuous
improvement.