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Assignment on Conflict and Resolution

   

Added on  2021-05-30

6 Pages1281 Words50 Views
Assignment-2- Conflict and Resolution 0 | P a g e

Table of ContentsIntroduction.................................................................................................................................................2Dispute and its outcome..............................................................................................................................2Principled negotiation..................................................................................................................................3Interests, BATNA and options....................................................................................................................3Conclusion...................................................................................................................................................4References...................................................................................................................................................51 | P a g e

IntroductionIn case of any kind of transaction negotiation is an integral aspect. For effective disputeresolution, negotiation would result in win-win situation for the involved parties. Thus, the discussion would focus on analyzing the ways of effective dispute resolution,principled negotiation, BATNA.Dispute and its outcomeIn case of Mrs. Z [author’s aunt] was looking for incorporation of approximately 12 feet ofcustom gutter in her house. For this work to be done, it required similar type of custom mademolding which the contractor had installed around her entire house. No other contractor waswilling in making investment for making customer molding for the purpose of getting done sucha small job. On the part of the original contractor i.e. Peter had the awareness regarding this fact.When Mrs. Z called him up for getting a bid, Peter bid $25000 for the work which a half-daywork. Mrs. Z approached the author and asked for advice, among the different approachesassociated with negotiating, the hard approach was suggested. It is because of this suggestion;she proposed that she would make a payment of maximum of $10000. As a result of undertakinghard vs. hard approach the outcome was lose-lose on the part of both the parties. The outcome inthis case was not desired which resulted in lose-lose situation on the part of both the involvedparties. The main reason for lack of success in this scenario is due to the fact that the undertakenapproach focused on positional bargaining1. It is due to this approach adopted on the part ofboth the involved parties they took a position and argued on its favor. It is because of this focuson positional bargaining which made both the parties to be their adversaries. It is because ofimplementation of this approach the argument between the parties turned out to be unproductiveand unwise in nature, leading to no gain on the part of the involved parties. Positional argumentsare inefficient as well, providing with no effective solution, wherein the relationship between thecustomer and the service user gets endangered2. Thus, it is due to the above mentioned aspects1Dispute Resolution(2017) legalaid <https://www.legalaid.vic.gov.au/find-legal-answers/courts-and-legal-system/dispute-resolution>.2 Renee A. Pistone,Case Studies: The Ways To Achieve More Effective Negotiations(2007) pepperdine <https://digitalcommons.pepperdine.edu/cgi/viewcontent.cgi?referer=https://www.google.com&httpsredir=1&article=1086&context=drlj>.2 | P a g e

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