Model and Critical Reflection Tasks 2022

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S.T.A.R. Model and Critical Reflection
Student’s Name
Institutional Affiliation
Course
Date

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Situation
I was involved in a team that was to make a class presentation on role-play between a doctor and
a patient. The presentation was to address communication skills, effective team management,
and the influence of collaboration on successful teams.
Task
My role was to organize the team by allocating roles and ensuring collaboration among the team
members. I faced the obstacle of convincing the team members to collaborate and deliver the
task before the deadline. There was also a challenge on communication, which is a common
barrier in managing teams as discussed in Norouzinia, Aghabarari, Shiri, Karimi, and Samami
(2015). This is because I had not participated in leading teams before. I found it challenging to
organize the group members and to allocate them tasks because they felt that the group leader
was to complete the whole task.
Action
I researched, watched videos, and consulted from my friends about how to manage teams. I
talked to my team members on how to organize and make the presentation successful. I allocated
my group members their specific roles based on their interests and capabilities. I took up the role
of a transformational leader. Arendt, Pircher, Verdorfer, and Kugler, (2019) explain that
transformational leadership are equipped with communication mindful skills that enable them to
manage teams. I found this skill applicable in managing my team members, even though the
group was ad hoc. Collaboration was one of the factors that made us to score nine points, even
though I felt that this was a better performance compared to the complexity of the task. Bosch
and Mansell (2015) explain that interprofessional collaboration is the backbone of successful
service delivery in healthcare. Additionally, Busari, Moll, and Duits (2017) explain that

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interprofessional collaboration enhances service delivery and reduces medical errors associated
with lack of sharing knowledge and skills. .Some members only became collaborative at the
final minute, after we had worked with others to complete the task.
Results
Our team scored nine out of a total of ten points. I was satisfied with the outcomes, even though
I felt that the score could have been allocated based on the collaboration of the group members.
Critical Reflection
Nurses play a significant role in caring for n patients and providing person-centered care
that involves working with professionals from diverse cultures and patients with diverse cultures.
During these interactions, there challenges and obstacles will arise that will affect interactions
and their career success. Some of these challenges may arise from communication barriers or
cultural diversity in workplaces. It is, therefore, essential that students taking nursing as a course
are prepared and equipped with relevant knowledge and skills that will help them navigate
potential challenges in this career. The situation I undertook of making a role play presentation
between a nurse and a patient is one of the numerous learning activities that focus on equipping
learners with practical knowledge and skills. This reflection entails my experience from the
activity and what I have learned as a potential professional in this field.
The leadership role I took in the role play exposed my strengths and limitations as a
leader. I learned that as a leader, I do not necessarily need a formal position to exercise my
leadership skills. I started by group formation and explaining to my group members what they
were supposed to do to make the presentation successful. I had anticipated that this could be an
easy task, but I ended up suffering inferiority complex because some of the people in the team
had scored good grades in exams compared to me. I lost self-confidence at some level, and could

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not maintain eye contact with some members. Nevertheless, I decided that this could be a
learning opportunity to exercise my skills. A study by Liu and Li (2018) found a direct
relationship between transformational leadership and knowledge sharing. I decided to develop a
strategy of knowledge sharing by allocating tasks to the members based on their abilities. This is
one attribute of transformational leaders discussed in O'Reilly, Lee, O'Sullivan, Cullen,
Kennedy, and MacFarlane (2017). Transformational leaders delegate tasks to empower their
followers to bring out the best in them and produce leaders Khoshhal, and Guraya (2016).
The role play presentation equipped me with skills on managing team and people with
diverse cultures. It is essential to note that my team members exhibited some deviant behaviors
such as refusing to work on their assigned roles and failing to appear for group discussions
whenever I asked them to avail themselves. Two of the members did not make any contribution
to the task, but they ended up being allocated same scores like those that had worked hard to
make the presentation successful. We had to tolerate them and give them a chance to learn as
discussed by White, Eklund, McNeal, Hochhalter, and Arroliga (2018) on managing ad hoc
teams. The inclusion and empowerment of the members made sure that we had respected the
different views of the members for successful implementation of the presentation.
Language barrier is one of the obstacles that nurses encounter today. Nurses in public
health may find it difficult to work with patients or people that are monolingual. Similarly,
globalization has made it possible for nurses to interact with patients from diverse cultures and
languages. A study by Will, Johnson, and Lamb (2019) found that seventy percent of medical
errors and patient dissatisfaction emanate from communication issues and failure to follow
instructions. A research study by Paternotte, van Dulmen, Bank, Seeleman, Scherpbier, and
Scheele (2017) found that patients valued communication with healthcare providers because it

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enhanced therapeutic relationships and positive outcomes in patient satisfaction. The practical
role play saw us deliver a presentation where a nurse had a problem prescribing medication to a
patient and the patient ended up taking an overdose because if failure to comprehend the
descriptions. Through this activity, I learned the importance of transcultural communication and
leadership skills in nursing. I learned that nurses need to create inter-personal relationships with
patients for them to deliver patient-centered care that resonates with needs and expectations of
the patient and the professional standards of practice Moodie (2016).
I learned three lessons from this role play activity. I discovered that I can lead a team
given a chance to do that. This is one of the personal skills that I had not discovered. The
activity exposed my strengths and limitations as a leader. One of my strengths is that I can
manage other people with minimal difficulties when I am given a chance to lead. However, I
discovered that I can overcome my limitations through practice and research. My level of
confidence grew each time I interacted with my group members. By the time we had done the
presentation, I had developed confidence in my abilities to lead teams and manage people under
different circumstances.
Given another chance to lead others in future, there are a few things that I recommend to
do to make sure that I lead others better. I was overcome by emotions and I ended up differing
with some members that did not participate in the task. I think that I will need to acknowledge
and appreciate different views of my colleagues to avoid conflicts in my future role of practice. I
feel that I need a more challenging role in my future practice to test my competency in managing
others.
In conclusion, the practical role play activity enhanced my skills and knowledge on
leading teams and therapeutic relationships. The activity exposed my strengths as a leader and

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limitations that can undermine my role in professional practice in future. The skills I acquired
from this learning activity, the knowledge obtained in researching and writing this reflection,
and the experience gained will go a long way to help me in future career practice. I am glad that
I had a practical chance to learn and develop skills which I intend to nurture through practice and
further reflections.

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References
Arendt, J., Pircher Verdorfer, A., & Kugler, K. G. (2019). Mindfulness and leadership:
communication as a behavioral correlate of leader mindfulness and its effect on follower
satisfaction. Frontiers in Psychology, 10(667). Retrieved from
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6450257/
Bosch, B., & Mansell, H. (2015). Interprofessional collaboration in health care: Lessons to be
learned from competitive sports. Canadian Pharmacists Journal 148(4), 176–179.
https://doi.org/10.1177/1715163515588106
Busari, J. O., Moll, F. M., & Duits, A. J. (2017). Understanding the impact of interprofessional
collaboration on the quality of care: a case report from a small-scale resource limited
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Moodie R. (2016). Learning About Self: Leadership Skills for Public Health. Journal of Public
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