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Assignment Effective Business Communication

   

Added on  2020-03-16

11 Pages3056 Words57 Views
UNIVERSITY NAME Student’s name Student’s IDEffective business communication

INTRODUCTIONGood communication is a key aspect in all walks of life. The ability to communicate well withothers such as colleagues ,managers and others at the place of work is very vital irrespective ofthe kind of industry that one is working in.Effective communication is more than just exchanginginformation.It goes deeper to the ability for one tounderstand intentions and the emotionsattached to the message that is being communicated.In connection to good communicationtherefore,it is required that individuals should periodically carry out diagnosis and reflection ontheir communication skills.Communication diagnosis in this case refers to subjecting anindividuals’ different communication tools to some tests to find out the extent to which one isgood in communicating. (Burgoon, Hunsaker & Dawson, 2011)Communication reflection is allabout tracing back different communications that one has been involved in and assessingthem.Therefore,to carry out communication diagnosis on various areas such as non –verbalcommunication,active listening and many others,diagnostic tools i.e. writing ,monitoringprogress tools ,reading and viewing tools ,speaking and listening tools and finally early literacytools will be used in the exercise.Under literature review ,both theoretical approaches anddifferent models will be used to address the aspects arising from diagnosis and reflection .Anaction plan meant for the next six months intended to improve communication skills in areas thatwere found to be wanting will be created. (Friedman & Miyake, 2011)Diagnosis and reflectionEach diagnostic tool will be subjected in various communication areas as follows: Early literacy diagnostic toolThis refers to the ability of an individual to comprehend a text, listen and recall, be able to useoral language, read and write. This tool intends to investigate communication ability of anindividual on the basis of the early literacy fundamental skills. Verbal communication is simplythe use of sound words to communicate. It is the most common type of oral communication thatis used. My use of verbal communication can be said to be perfect or excellent since it is atechnique that I have been exposed to and I have had many avenues to use. I have used verbal

communication in both class and business presentation and the audience have always beensatisfied with the communication.Listening refers to the ability to rightly interpret information ina communication.Whenever I am listening ,it’s always easy for me tounderstand the message beit a question or a comment from my audience.Under tis tool also,the ability to comprehend andrecall is also tested.Analyzing my communication,it is true that I have a challenge in recallingan information from the previous communication.I find challenging. (Sitlington, 2008)Speaking and listening diagnostic toolIt is the second diagnostic tool in communication.These tools are meant for comprehensiveunderstanding of the uttered word;oral language retell, comprehension and oral language retellconversation. Listening and speaking to me has never posed any challenge .This is rated from theresponse of my audience .They are always positive to me whenever we communicate and a highlevel of satisfaction is demonstratedReading and viewing diagnostic tool This is all about reading texts and linking information, understanding the main questions andrelevant points in a context. Under this assessment I don’t have any problem because I amalways able to understand texts written in different contexts .The only challenge that I am yet toovercome is the viewing of texts. I either skip some information or fix words that are notincluded in the text.Writing diagnostic toolThis tool is used in assessing the non-verbal type of communication it focuses on determiningone’s ability to produce sensible complete writings of various contexts including editing andspelling. I have no problem with this since my writings are always clear and easily understood bymy audience. There has never be any complain concerning the clarity and relevance of my textsconcerning the use of words, punctuation and word construction in general. (Gudykunst & Mody,2011).

Oral language diagnostic toolThis purely refers to the word of mouth as communication tool .In some way; it refers to the useof sound words to communicate. This assessment tool is aimed at examining the choice of wordswhen communicating in different contexts. This is because communication is not just the passingof words but these words must have a meaning that are relevant to different context for examplecommunication in business ,legal matters ,ceremonies and classwork presentations differ becauseof the choice of words. This tool also aims at testing on how someone is clearly audible to hisor her audience.Two key communication issues that need developmentFrom the above diagnosis and analysis on my communication skills, the two issues that stillrequire me to improve on them are my recall or comprehension skills and viewing skills. This isbecause whenever communicating with my audience, they demonstrate dissatisfaction on mycommunication skills on these two areasRecent professional interactions that demonstrate need for development in my poor areasof communicationThe first avenue was the presentation of a business idea that I had as a consultant to acompany.The audience was calm and attentive when I was presenting the ideas off-head(notreading from anywhere) but the atmosphere changed when I started reading the presentationfrom my note book. This is because of the skipping of some information and therefore myaudience could clearly understand what I was presenting. This showed that my viewing ofwritten content needs some development. The second avenue was a continuation of the samepresentation from the previous time .Many questions from the audience arose .This is becausethe information that I was presenting was a bit contradicting with the previous one despite ofthe fact that the presentations were of the same business idea and the questions that I hadpreviously answered.I had forgotten what i had prioritized during the last presentation .Thismade me realize that I have a problem with recalling the past information .I still have to workand develop on my memory.Therefore, from these two avenues, it was clear that somedevelopment on communication concerning recalling and viewing were still needed. This is

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