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Effective Business Communication : Doc

   

Added on  2020-03-16

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Running Head: EFFECTIVE BUSINESS COMMUNICATION 1Effective Business Communication(Name)(Institutional Affiliation)Diagnosis and Reflection

EFFECTIVE BUSINESS COMMUNICATION 2Business communication is the process of sharing or relaying information about a business or organization. The information is shared with the people in the organization such as managers, leaders of departments, shareholders and other workers as well as people outside the organization such as creditors, the government and aspiring investors. This passing of information is done by people within the organization. (Newman, 2013)Such information includes; marketing and branding strategies of an organization, relations with; customers, the general public, people within the organization, employees’ performance and how to maximize it, corporate social responsibility and how to protect and better the organization’s reputation. (McCroskey, 2013)In my reflection of my business communication skills, I have used five diagnostic tools: The first one is Self-perceived Communication Competence Questionnaire (McCroskey, 2010). Here, I sought to understand how people handle their communication skills when they are faced with the situation of passing of information across a group of receivers.The second tool was a Personal Report of Communication Apprehension (McCroskey, 2013). The report helped me measure my feelings towards communication as an individual by giving me various situations and scenarios where communication is needed and analyzing how I would behave in each one of them. This helped me to come up with a couple of solutions as discussed in the action plan.Thirdly was a Personal Report of Public Speaking Anxiety (McCroskey, 2010), which estimated my anxiety levels towards speaking in public, presentations or during meetings.The fourth was the Willingness to Listen Diagnostic tool, (Roebuck, 2014). It examined my inclination towards listening to other people and their ideas.

EFFECTIVE BUSINESS COMMUNICATION 3Lastly was the Tolerance for Disagreement Tool (Roebuck 2014) which informed me on how most people handle disagreements and opposing ideas especially when they think they are right and the other people are wrong. The results from the five diagnostic tools are very accurate and reliable as they gave me the true outlook of my business communication skills, styles and my preferences.The Self-perceived Communication Competence Questionnaire made me realize that am very good at speaking to friends and people am familiar with, compared to my relations to strangers or people I barely know. Here I scored 46 meaning I have much to do in that area. I also realized that I prefer speaking to a person on a face to face basis as opposed to presentations before large groups of people or large meetings. This means that I am more comfortable with connecting personally to an individual as opposed to groups. This is because my non-verbal communication skills such as maintaining the right body posture and holding eye contact with a person are more developed compared to my other skills such as verbal skills. (Jia, 2017) It also gives me a chance to create rapport as well as easily notice an individual’s feelings through their facial expressions and other forms of body language such as fidgeting.It is also easier for a client to make a confident decision since they get a face to face clarity for any issues they might be having.The Personal Report of Communication Apprehension further confirmed my discomfort and phobia of speaking in front of or to many people and my total inability to make presentationsbefore my bosses or any group of people. I tend to avoid public speaking scenarios by all means and only speak when I have no other option. Here I scored 48, which shows a poor communication skills level. (Marra, 2012)

EFFECTIVE BUSINESS COMMUNICATION 4My willingness to listen score was 75, which means that am moderately open minded andcan give other people the chance to air their views whether they differ with mine or not. I can comfortably accommodate other people’s opinions though I do not necessarily agree with them. Icomfortably handle issues such as being biased, prejudiced, impatience and assumptions. This has greatly helped me as it enables me to work in teams and give optimum productivity as a result. This is based on assertiveness perception and knowing when and where to talk or listen. Ability to listen also prevents some conflicts from arising. This is explained by the fact that I apply ‘LOTS’ idea, An acronym which stands for Listen, Observe, Think, Speak, In other words, listen and think before speaking or discrediting other people’s ideas. (Bourdillon, 2017)I have very low tolerance to disagreement and criticism especially if the opposing side is just disagreeing without giving a better solution or ideas. I avoid communicating with people who have the tendency to disagree with my ideas so as to reduce any possible arising conflicts, but face them whenever I have to. In such cases, positive non- verbal communications are more efficient as they send better signals compared to verbal aggressive communications (Jia, 2017). My score here was 53.With the above knowledge, I decided to re-evaluate my business communication skills. I have discovered that I have two major business communication problems; inability to speak or present in front of a group of people, and intolerance to disagreements and criticism; any form ofcriticism, whether fair or unfair. After reflecting, I have come up with possible solutions on how to handle the above problems. The solutions are well stated and clearly elaborated in the topic; action plan.

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