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Assignment Emerging Issues in Hospitality and Tourism

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Added on  2020-05-28

Assignment Emerging Issues in Hospitality and Tourism

   Added on 2020-05-28

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1Emerging Issues in Hospitality and Tourism
Assignment Emerging Issues in Hospitality and Tourism_1
2ContentsEmerging Issues in Hospitality and Tourism.............................................................................1Technology in Hospitality and Tourism Industry......................................................................3Technology for future growth of Hospitality and Tourism Industry.........................................4Ways to solve problems of technology......................................................................................5Proper training of the staff members......................................................................................5Take charge of social media...................................................................................................5Be where the customers are................................................................................................6Listen to what customers want to say.................................................................................6Usage of manual data along with server data.....................................................................6References..................................................................................................................................7
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3Executive Summary“Technology” has significant impact on the tourism industry in current economic climate in the following ways:1.Improper training of the staff to use new devices2.The problem in providing expert technical support3.Lack of awareness of the new technologies[ CITATION VPe11 \l 16393 ]Technology is having an adverse effect on the hospitality and tourism industry in few more ways for example, paying services online are not highly authenticate. And, whenever the server goes done all the activities gets stop and hence there is wastage of time. The customersalso give bad ratings on the social media if they are not satisfied with the services which results in a bad reputation of the business[ CITATION HMu16 \l 16393 ].This report will investigate these issues and detail recommendations based on the findings.IntroductionTechnology has evolved in hospitality industry eventually and has changed the business models. It has broadened the marketing convenience; along with this it is convenient for the customers to book hotels easily and utilizes the services.Hospitality industry has adopted many wireless technologies like check-in and check-out online system, food and drinks ordering online, and payment online. All these things have ledto rise in staff productivity along with an increase in customer satisfaction.These issues are getting solved easily and the hospitality and tourism industry is evolving more in the technology sectors. The industry has taken various adaptations to come out of these problems as described below,1.Implementation of radio frequency identification (RFID) key card-This technology is evolved to decrease the hotel electricity budget. As the customers have to insert the key card into the key card holder to power on electricity inside the room. Along with this there would be a fingerprint-activated room entry systems and retina scanning
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