Hospitality Industry Research Papers

This assignment presents a collection of research papers focusing on various aspects of the hospitality industry. The papers delve into themes such as customer satisfaction, sustainable development practices, transformational leadership in the workplace, the impact of technology on recruitment, and the influence of social media framing on news sharing within the industry. The selection provides insights into current trends and challenges facing the hospitality sector.

Running head: JOB APPLICATION
JOB APPLICATION
Name of the Student
Name of the University
Author Note

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Table of Contents
Job:..............................................................................................................................................2
Recruitment in Hospitality Industry; Trends and Technology:..................................................2
Cover Letter:...............................................................................................................................4
Resume:.......................................................................................................................................6
Interview Process:.......................................................................................................................9
Job Description:.......................................................................................................................9
Strengthens:.............................................................................................................................9
Responses to the interview questions:...................................................................................10
Interview questions as an Interviewer:..................................................................................11
Reflection on the mock Interview:............................................................................................11
Lessons Learnt:.........................................................................................................................12
Bibliography:............................................................................................................................13

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Job:
Rose of Australia received the awards of Best Traditional Bar and Chef of the year in
Sydney last year. The deemed organisation is a hospitality industry and now, they are seeking
a Manager to enhance their team and venue. The manager will be responsible for the drifting
services while delivering quality and, the eligibility for the same also demands leadership and
team management. Both the above mentioned eligibility criteria fits me.
The reason for the selection of the deemed job opportunity is its compatibility with my
desired employment path. I have been preparing myself for the same since my school days
through different training sessions. My past experiences in the hospitality management field
will also be put to valuable use in the deemed job role. The discussed job will also enhance
my skills of team management which will help me in maintaining my staffs at the self-owned
café. Further, my proactive personality and enthusiasm in event participation will also get
opportunity to flourish itself in the deemed organisation. Meeting the customers of the
organisation will also assist my cross-lingual and cultural background will also get a chance at
enhancing itself while my work.
Recruitment in Hospitality Industry; Trends and Technology:
Information Technology (IT) is being adopted in different every industrial sector to
enhance the sustainability of the organisation. Hospitality industry has also adopted the same
to meet up with the competitive market. Recruitment of the employee has also been
influenced by the trends. The top trends that are influencing the recruitment process in the
hospitality industry are social media advertisements, shift of power from employer to the
employee, internet friendliness, employee management, applicant tracking system and others.
The number of social media users in 2017 was above 2.46 billion and it is still
growing (Valenzuela, Piña and Ramírez 2017). Hence, the industries have made social media

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the platform to promote their services and recruit the suitable employees for themselves. The
power shift from the employers also suggests that their believe of employee satisfaction is not
limited to the salary hike anymore. Now, the environment of the workplace and other key
factors are also considered by them. So, during the recruitment process they also test the
attitude of the candidate to judge his/her compatibility with the workforce and the customers
(Ross and Slovensky 2012). The recruitment process also considers the attitude of the
candidate towards the internet. The deemed attitude is measured to ensure that the candidate
can assess the customers with the online processes of the organisation and hence keep them
satisfied with the service of the organisation. Applicant tracking system (ATS) is also of great
assistance in the recruitment process for the organisations as it scans all the resumes and
categorizes them based on the job requirement compatibility (Stone and Dulebohn 2013).
The latest trends in the recruitment process will have impact on my application. The
deemed organisation uses ATS which will categorise my application in one of the high
compatible category. The reason for stating the same is the fact that the deemed hotel is
looking for a candidate with an experience of 6 to 12 months in the field of the hospitality
industry and my resume is suggesting my 5+ years of experience in the same. Additionally,
the firm takes online booking order and hence they will test the manager for their internet
friendliness which will be offered by me. The job description also suggests the need of
leading a team and my experience with the self-owned café will assess me to pass the deemed
test. However, apart from the above mentioned advantages the advantages the trends can also
arise some issues for me. It can be related to the technological security questions which I am
not very comfortable with. There is also the possibility that the ATS will keep me in the less
compatible candidates list if other candidates possess a high experience ratio in the same. The
software equipped by them to test the skills and behaviour of the candidates if not appropriate

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can show contradicting results. Hence, it can be stated that if technology not equipped
appropriately may lead to recruiting of unsuitable candidates.
The impact of technology on the recruitment process can be vast, effort saving and
money saving as well (Dhamija 2012). The above mentioned impact is evident from the social
media advertising, remote interviews and other methods. Social media advertisement provides
the firm to get applications from a large number of candidates with a very little effort and
investment. Remote interviews like telephonic interviews or video interviews also enables the
organisations to select the most suitable candidates for the vacancy even if they are not from
around the place. Hospitality industry also enjoys the perks of associating the recruitment
process with the technology. They can recruit their staffs from remote locations (Kumar and
Priyanka 2014). The hospitality industry is all about keeping the customer satisfied and to do
so the organisation need to recruit candidates with sound attitude. The above mentioned
requirement can be judged in the candidate with assistance from the skill and attitude testing
skills. Similarly, various other use of the technology can be done in the recruitment process.
Cover Letter:
Name of the student
1/a, William Street, Sydney
New South Wales 2098
Phone: [phone]
Email: [e-mail]
08th February, 2018

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Ms. Allisha Barratt
General manager,
Rose of Australia
1 Swanson St, Erskineville
NSW 2043
Australia
Respected madam,
I do hereby express my interest for the position of the manager in your venerated
organisation. I became aware of the opportunity through an online job portal website.
Currently, I am pursuing my final semester of Master’s degree in Hospitality management.
My previous experience in the hospitality industry along with my certification programs of
the same fulfil the requirement put forth by your organisation.
I have attached my resume with the letter and it shows my experience of 5 years in the
hospitality industry along with my interest for the same. My experience with the team
management and my managerial skills is evident from the award ‘most organized eatery of
2017’ to the café that I own. The café is in operation from past 3 years and apart from my
partner it employs two other people. My interest with the organisation is because of its rich
culture and the enormous number of customers. I believe in my suitability for the job and am
hoping for a reply from you.
Thank you for the time and consideration.

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Yours sincerely,
Name of the student
Resume:
Name of the student
Personal Details
Address: 1/a, William Street, Sydney, New South Wales
Post code: 2098
Phone: [phone]
Email: [e-mail]
Nationality: Australian
Educational history
2015- 18 University of New South Wales
2007- 15 Fort Street High School
2000- 07 St. Edward’s Catholic School
Qualifications
2018: Pursuing Master’s in Hospitality management
2015: Graduated in hospitality management
2012: ‘A’ level food and beverage

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Employment history
Time Period Organizations Position
2010- 11 Worked in the Park Hyatt Sydney As waiter
2011- 13 Worked at the Brisbane Marriott
Hotel
As an associate of the manager
2013- 15 Worked at the Shangri- La Hotel,
Sydney
As client executive
2015- 18 Working in the ‘Grab a seat’
eatery
As co- owner
Positions of responsibility
Time period Position Organization Achievement
2014- 15 Student representative Fort Street High School Led a team of 30 for
science Olympiad
2015- 16 Treasurer University management
club
Successfully organized
two competitions and one
event
Skills and Competences
My academic as well as my work life has been defined by the factor “Organise”. The
role of natural organiser suits me as I possess the quality of foreseeing things from the
initiation stage to its completion. It also includes determination of opportunities and leading
the outcomes to a creative and successful conclusion. However, dedication and self-motivated
nature are the factors that I consider to be my greatest perk. In the process of managing my
educational life with my professional and personal life, I did face a lot of tough challenges but

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my self-motivated nature pushed me towards the goals and my dedication towards my goal
enabled me to perform multiple tasks. Balancing my personal, professional and educational
life has enabled me to achieve skills like multi-tasking and pressure handling. Apart from the
above mentioned skills my experience from the work has also enabled me to develop my own
method of dealing with the people. The developed method of dealing with people is amicable
in nature and signifies my subtle and strong nature. My past experiences from the work and
my participation in different programs has developed managerial and leadership skills in me
while developing my character.
Interests and achievements
My skills and competency are the result of my proactive nature and my interest in
being part of the service industry. I also enjoy being in company with other people, which is
the key factor for me being in the hospitality industry. My cross-cultural and cross-lingual
background has also made me curious and attracts me towards meeting with people from
different cultures and backgrounds. One of the milestones that I have achieved was the award
of ‘most organized eatery of 2017’ to my self-owned ‘Grab a seat’ eatery. Other features to
my achievement Hat are the events that I organised and leaded successfully. The above
mentioned achievement was a result of my interest in leading and managing the mass or
crowd as a leader. Currently, I am focused towards working with an Australian hospitality
giant that is home to a large number of customers on a regular basis. The reason for my
present goal is to use and enhance my skill and knowledge nurtured and gained from the past
experiences and my educational endeavours.
Other information
I own a full time professional driver’s license for four wheeler vehicles. My
proficiency with the basic technology is also a perk that I can offer to the employers. I also

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possess attentiveness and ability to cope up with short notice or urgent deadlines. My team
managing ability and positive attitude as a team player is also a factor to be taken into
consideration. Pressure management in dire situations is another one of my capability. I will
also bring bi-linguistic management in the work environment that will also be helpful in
managing people from different backgrounds. Finally, I would like to be enhance my ability
and expertise in human service industry by serving the people and taking appropriate care of
them. To achieve the deemed desire, I am ready to take the associated risk and steps for
fulfilment.
Regards,
Candidate’s Name:
Candidate’s Signature:
Place:
Date:
Interview Process:
Job Description:
The manager will hold responsibility for driving the services with excellence. The
ability to financially reconcile the day along with leadership and drive guest experience. The
job will require the manager to manage both the floors of the organisation, oversee multiple
functions in a particular instance and at time pour the perfect beer to elite customers as well.
Maintain a team of 20 employees during busy nights and ensuring smooth operations by
directing them. Training and development of the staff related to the goods and services and
protocols of the firm will also be the responsibility of the manager.

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Strengthens:
Crowd management, leadership and pressure management are the three most essential
skills required for the job description and these are my area of expertise. Crowd management
will be of assistance in the busy nights of the hotel and events. An appropriate leadership is
mandatory for the smooth operation of any organisation. Pressure management is one of the
essential requirements in hospitality industry and customer satisfaction. The expertise and
experience in the hospitality industry will be of assistance for me to tackle the deemed
situations.
Responses to the interview questions:
In the deemed section the STAR framework is equipped to answer the questions. S, T,
A, R refers to Situation, Task, Activity and Results respectively.
S1: There was a situation during the college when an event was organised and the crowd went
out of control.
T1: As the organiser it felt on my responsibility to manage the crowd and I took over the
microphone.
A1: I took the microphone and announced that whoever has the issue can come on the stage
and put forth their issues.
R1: After a lot of effort one of the students came on stage and put forth his issue but the issue
was baseless and after that no one came on stage resulting the end of the conflict. The event
was then taken to a successful conclusion.
S2: If one of my employee misbehave with the customer.
T2: My responsibility will be of assessing the scenario and getting to the depth of the
situation.

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A2: I will understand the situation and if the employee is at fault then I will apologize to the
customer and offer him/her free food for the night and latter necessary actions will be taken
with the employee. If the customer is at guilty then I will gracefully ask her/him to leave the
place.
R2: Depending situation the decision will result in a satisfied customer or the employee will
feel safe and comfortable on working with the organisation.
S3: A customer complaint about not getting the food delivered in time that they ordered
online.
T3: It was my responsibility to answer the query of the customer.
A3: I apologised and assessed the details to determine that the contact details offered by them
was incorrect. Though to maintain the customer satisfaction I offered him a continuation
discount on the next order.
R3: The customer became a regular customer of the café.
Interview questions as an Interviewer:
1. What can you offer to the organisation that other candidates cannot?
2. Why hospitality industry?
3. Where do you see yourself in 5 years?
Reflection on the mock Interview:
The mock interview offered me an insight of the strength that dwells inside me. It
assisted me to determine my strength of crowd management, leadership and managing
pressured situations. It was a nice experience however, their where sectors where I could have
chosen my words appropriately.

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During the interview the answers were to the point but were short and concussed
which might have been difficult for the interviewers to understand the scenario. The selection
of the words which were also not appropriate like in the third question instead of the
continuation discount I could have used goodwill discount.
The answers offered by me were short and concrete however, a little more elaboration
to the same would have been of more assistance. The selection of the words was accurate
though more matured term that would be more in the favour of the organisation would have
been better.
In future interviews I will attempt at keeping the answers short but clear and concise
and will also attempt to select the words more appropriately. For the same, I will research on
the potential questions that can be asked and the most fitted answer for the same and hence be
prepared for anything to come.
Lessons Learnt:
The trimester has been a building block for me to achieve my deemed objective. It has
assisted me to learn about my strength and weakness that can lead to failure in an interview.
Short answering of the question is also a demerit assed by me during the course. However, the
confidence during the interview is a pro that I have evaluated in self.
During the course my approach towards the facing the interview has changed as I have
evaluated the cons that can lead to failure in my interviews. Also the strength that I possess
accordingly was also evaluated.
The deemed weakness was could keep the interviewers confused and hence I need to
work on the same and keep the answers concussed while making it clear. To select the most
appropriate words I need to go through the research material available and conduct a research
on the organisation before approaching for interview.

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To achieve the deemed goals, I will continue to take the mock interview test and
enhancing my vocabulary and will also work towards sustaining my confidence level. The
resources of the course have been in assistance for the deemed purpose and I have also started
to research on the organisations that I will approach for the interview.

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