Importance of Code of Conduct at National Australian Bank (NAB)

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21 Apr 2019
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Introduction
National Australian Bank (NAB) is a leading bank of Australia which is strongly committed to
providing exceptional services to its customers. The code of conduct of NAB outlines
responsibilities and ethical content that are expected among the engaged employees. At NAB it
is strongly believed that customers and employees must be treated with dignity and respect,
which is in accordance with their code and cultivate adequate organizational behavior (Code of
Conduct – NAB 2019). For this, completion of annual training, for all the engaged employees of
NAB is mandatory. In the present report, we will outline the important conduct with which NAB
aims to maintain the standards of service and prevent possible breaches that can bring
undesirable business outcomes.
NAB Principles
NAB is primarily oriented to deliver industry-leading services, achieve sustainable outcomes,
and strongly integrate with its stakeholders as well as a broader community. It is strongly
believed that all employees will behave responsibly and ethically to their customers (Royal
Commission Conduct Report 2018). However, the employees or customers are also encouraged
to speak and report about any suspect for breach of the code. Notably, NAB is committed to
protect the genuine disclose and hence will not tolerate consequence of discrimination, dismissal,
and demotion (Code of Conduct – NAB 2019). As a matter of fact, this financial institution is
highly appreciated in the market, following its strong commitment and ethical business practices.
Discrimination
At NAB all the employees were treated fairly, and more appropriately without any
discrimination. The staff, managers, agents, vendor, and supply chain network have adequate
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knowledge of diversity management. Here, more than 10% of employees are expatriate, which
gives a clear sense of effective cultural diversity management. NAB also endeavors to recruit,
promote, and include employees in the decision-making process; based of their skills, expertise,
and track record. Importantly, the discrimination based on culture, ethnicity, gender, and sexual
orientation is highly discouraged at the workplace (Guo and Liang 2016, pp. 24). Likewise, equal
opportunity, in all the ways considered, irrespective of gender, personal philosophy, and
disability (Clancy 2018). Among the employees, NAB's code ensures that a supportive
relationship and mutual cooperation is always preserved which satisfies the organizational
objectives. For example, the relationship between employee and supervisor, as well as between
employees and colleagues must ensure this framework (Fraser 2015). There exist clear policies
that can implement these considerations into the strategic framework.
Importantly, all the employees at NAB were also motivated to treat the customers without any
discriminatory perspective. All the customers were irrespective of their culture, religion,
background, and nationality. With this, the bank encourages a pleasant environment, the attitude
of respect, and aims to develop a trustworthy relationship with customers (Bartlett III 2015, pp.
201). This is of high relevance to NAB because maintaining a long-term relationship with
employees enables the company to retain a competitive advantage in the market (Royal
Commission Conduct Report 2018). Furthermore, non-discriminatory actions not only keeps the
organization bound with loyal customers, but it also attracts new segment.
Exploitation
NAB code of conduct also ensures that the issues related to exploitation such as misconduct,
fraudulent information sharing, safeguard the customer information, and abused in any form
should not be reflected in the routine practices. In particular, the relationship among employees
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is always reviewed to be in positive and supportive form. At NAB, there exists a strong
regulatory framework and appropriate action in conjunction with sexual exploitation at the
workplace (including employees as well as customers) (Code of Conduct – NAB 2019).
Likewise, information sharing, exchange of data, and utilization of information must be handled
and accessible among authorized personnel. This means the exploitation of data in any form is
not tolerated at NAB.
The necessary action against the exploitation of data is also secured in conjunction with the
information management system. This is covered within the scope of the duty of confidentiality
(Salim, Arjomandi and Seufert 2016, pp. 121). The provision seeks necessary preventive action
against unauthorized disclosure, use of personal data, calibrate exploitation of Bank information,
and advertising based on such information (Edwards 2018).
At NAB, It is believed that protecting the information system and maintaining security for
confidential information means preserving the integrity and information of underlying processes.
These issues were mainly handled by IT system and security personnel (Salim, Arjomandi and
Seufert 2016, pp. 118). In particular, the information is stored in electronic format and within the
secure shell network system. All the internet related data were encrypted and the security of
information flow is ensured within the organization as well as with channel networks.
For any associated concern or queries related to the information security system, employees or
customers can contact information security officer. Additionally, the support system available
across 24x7, ensure that necessary concerns will be solved within the timely approximation.
Corruption
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