Usefulness of Intercultural Communication and Negotiation Skill in Business

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25 May 2019
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Introduction
The present report is based on an analytical reflection report of two selected topics
“intercultural communication” and “negotiation skill and conflict management”. Topic 1 is
intercultural communication, which is defined as the communication between two groups are
individuals belonging to different cultural origins. Topic 2 is negotiation skill and conflict
management, which is the ability of an individual to resolve a problem within the workplace.
The report further outlines the usefulness, situational analysis, and organizational impact of
these topics. The flow of this report is as follows: (i) first the discussion is based on the
usefulness of the topic; (ii) second, the self-perspective for how the topic have changed the
way of thinking is discussed; and (iii) third, the relevance of this topic for current and future
business roles will be discussed.
Intercultural communication
Usefulness
The objective of communication within an organisation is to convey messages among co-
workers and maintain streamline of operational task. Intercultural communication is
considered as more challenging as it occurs between employees which have different cultural
background (Martin and Nakayama 2015). The reason behind this is that often
communication is driven to confusion and hostility, when aspects such as clarity, body
language, weightage to ethnic difference, and formal attitude, are not optimal. With the rapid
increase in globalization, intercultural communication provides the platform to manage
communication in varying cultures business practices and behavioural norms. For example,
there are a vast number of non-native English speaking nations executing successful
collaboration and partnership with English speaking nations such as the US and UK.
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Such communication practices can be achieved by motivating the workforce for training,
practice session, consultancy, and also by using communication mediator. Development of
competency thus helps to understand the difference in the way of understanding, action, and
communication among the culturally varying personnel. It is now important to be able to deal
with cultural differences effectively to sustain as a global leader, which in turn can help in
achieving organizational objectives, render clarity, quick identification of risk, and accurate
determination of the strategic planning (Elo, Benjowsky and Nummela 2015).
According to the report of Nickolayev, Svintorzhitskaja, Bondar and Ermakova (2015),
intercultural communication also improves the skill of negotiation and delegation, which are
two important components of organizational behaviour. The usefulness of intercultural
communication is that, it tends to enhance the individual marketability within the workforce
as well as put emphasis on risk minimization, especially when the team include diverse
people. The interpersonal communications become effective when the communicators from
both parties are aware of the behavioural trends, develop mutual trust, and offers support to
accomplish the task with cohesion in objectives (Nair Venugopal 2015). In order to excel in
culturally diverse communication, it is thus required to emphasize on learning the concept of
cultural diversity, by accepting the differences and recognize the pattern of cognition, and
implement the learnings on practice skills. Thus, in the context of a global economic
perspective, intercultural communication is considered as one of the most significant factors
which can create a positive economic outcome.
Change in way of thinking
With the learning from the topic “intercultural communication”, I realised that the way of
doing business can be transformed with the help of effective collaborative and partnership
mechanism. Based on my previous perception, trades can only be conducted among the team
having similar cultural traits. However, this perspective have been changed completely, due
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