Reflective Journal and Personal Development Plan

The assignment requires the student to create a title page with their name, module code, and word count. They must answer part one and maintain a reflective journal with four entries on four different skills (negotiation, resilience, time management, and team management). The student also needs to reflect on feedback received on their draft pro-forma, provide a summary of their strengths and weaknesses, identify three areas of personal development, and plan how to address weaknesses. Additionally, they must review the assessment brief and marking criteria for a final time, proof-read their work carefully, ensure that all references are in Harvard format with page numbers for direct quotes, provide a full list of references in Harvard method at the end of their project, and keep their completed toolkits in case their tutor wishes to look at them.

UNDERSTANDING SELF AND
OTHERS

What is the core skill?
Negotiation: Negotiation can be described as a method which will help people to settle
differences effectively. It is a process in which the agreement and compromise is reached
while avoiding the conflicts and arguments. In any kind of disagreement, individuals are aim
to achieve the possible and best results or their positions. There are some key components of
successful results such as maintaining relationship with people around you, principles of
fairness, seeking mutual benefits effectively (Goodwin, Piazza and Rozin, 2015). There are
some specific forms of negotiation which are used in different situations such as unfairness,
legal system, disputes and conflicts between people and domestic relationship (Kang, Gray
and Dovidio, 2015). Negotiation skills will help to solve the disputes and conflicts arising
between you and people.
Why is this core skill important?
Negotiation skills are important that it helps to solve the disputes and conflicts arises
between people effectively. I select this skills because this the best I found yet and also
effective in terms of solving issues and problems between me or any people. It will help me
to interact with other person so that I can understand the problems and issues from which I
can manage to solve the issues with my negotiation skills effectively. It will create my
positive image in front of everyone who had interacted with me. I shall coup up with all the
contradiction and weaknesses I am facing in the way of disputes and conflicts effectively.
The Zartman defines negotiation as a process of combining issues and problems at one place
and under a decision rule of unanimity in which the results are identified by the process
effectively.
Reflect on your current competent regarding this skill. How did you assess your
competence?
I have analysed that I had improved my negotiation skills by adopting different negotiation
practices. My friends and family also complement me on my negotiation skills. They will
help me by motivating towards my remarking disputes and conflicts which is pleasing. My
teachers also help me by encouraging my talent to accomplish the task or project in a limited
period of time. I am able and also capable of time which will help me to concentrate on my
next project effectively and efficiently and through this I can achieve my desired goals and
objectives. I will be competent enough with the help of my peers, tutors feedbacks and
friends and my family members effectively.
Can you identify any contradictions?

The most contradiction which I face during the negotiation skills is to cope up with different
people with various nature and styles. It will reduce my confidence to manage the person
with his talking level. These interruptions occurring during my task restricts the flow of my
concentration as well. Whenever, I try to solve a conflict or dispute, everyone tries to
become smart and not allow me to shoe my negotiation skills from which I am able to
provide a solution for that.
How will this skill help me in the future?
Negotiation skills will help me in the future to solve the conflicts and disputes arises
between people and me. This will also help me to analyse different thoughts and thinking of
people towards me and anybody else effectively. I can easily cope up with people who have
habit to raise issues regarding conflicts and disputes efficiently. This skill is important that it
will help to solve conflicts arises between two parties and also for exchanging information
and also it helps in understanding the core reason behind the issues. It helps in gaining the
knowledge and information regarding the thoughts and whereabouts of the others so that
positive results can be generated (Presser and Sandberg, 2015).
Preparation, discussion, clarification and identification of goals, negotiate towards a win-win
result, agreement and course of Action will be the process of negotiation skills for me. I will
apply it everywhere where I found the needs of making sense through negotiation skills.
What is the core skill?
Public speaking: Public speaking is all about communication process in which the
information is communicated to the audience (Rochat, 2014). Public speaking is usually
done in schools, personal lives, workplace and where the large audience is present. Critical
thinking and verbal and non verbal communication skills will help to communicate with
audiences in order to produce benefits effectively.
Why is this core skill important?
Public speaking is very important that communication refers to the backbone of society
which allows to make connections, influence decisions and also motivate changes
effectively. In the lack of communication skills the ability to progress in this modern world
and in life itself will be impossible (Steinbeis, 2016). It will also improve the
communication and leadership skills within me from which I am able to manage a number
of people under a roof effectively.
Communicating information will also help to solve the conflicts and disputes arises between
me and people as well. This will also boost the level of my making understandings with
people which will also help me to make my own contribution towards managing people
efficiently.

Reflect on your current competent regarding this skill. How did you assess your
competence?
I have adopted all the public speaking, communication and leadership skills that will help
me to communicate with people effectively. This will also provide the leadership skills from
which I can easily manage a number of people in front of me. I am able to motivate people,
encourage them towards the welfare of society and also confident to achieve success in my
life efficiently. By adopting these practices I am noticing growth and improvement in my
skills. Awareness regarding this skill is important for me because their comes a time in lives
of each and every individual where they have to face the uncertain circumstances, so to
overcome such situations it is essential for the human beings to gain information and data.
This will help to improve the communication and leadership skills within me from which I
am able to manage a number of people under a roof effectively.
Can you identify any contradictions from your analysis above?
The most contradiction which I face during the public speaking is questions asked by people
regarding society and solving the conflicts continuously which decrease my confidence level
to attend them in a proper manner. There are many people sometimes interacts with me and
ask questions from which I am unable to answer them appropriately but while studying the
leadership skills and management skills now I am able to perform better towards the people
or group effectively. For an example, I interacted with Jones Adam, who is very confident
about his queries regarding the topic. He asked me many questions about disputes resolution
and I provide him answers from which he feels satisfied now (Goodwin, Piazza and Rozin,
2015).
How will this skill help me in the future?
The public skills will help me in the future as I will become a leader and able to manage and
control people over their different activities. I will perform better in meetings and
communities discussions from which I can upgrade myself towards achieving desired goals
and objectives effectively. I am able to motivate people, encourage them towards the
welfare of society. This will increase the perception of fairness in people minds and will
help to solve the different conflicts and issues arises between them and me effectively and
efficiently (Rochat, 2014).
This is very important for my future to adopt public speaking skills to manage a number of
people by communicating with them, motivating and encouraging them effectively and
efficiently.

REFLECTIVE JOURNAL ENTRY PRO-FORMA
What is the core skill?
Resilience: It is the ability of the individual to quickly overcome from the difficult
situations. It the power of the which is used to examine the situation an to find appropriate
solution regarding the same. The persons with high resilience are usually more powerful
than the person who have less resilience, they are the more vulnerable one. Resilience, is
that power of the individual which allows them to handle the situations of the lives in a
more effective and efficient manner.
As per the study of Psychology, Resilience consist of some particular features among the
individual, is someone is resilient than in such case he will encompass the factors like
optimism, positivity in attitude and most important ability of control and handle the
emotions in such a manner that it will not effect the actions of the person. Resilient people
are the one who can handle the adverse situations and circumstances in a way that they turn
it into the positive one (Boltz, 2015).
Why is this core skill important?
Resilience: It is the ability of the person to handle and overcome from the adverse and
difficult situations and circumstances. Resilience is useful for the human being because it
helps in developing positive attitude within the human being and also helps them to
overcome the difficult situations. It main significance is that it helsp in keeping positive and
motivated towards there lives. There are many examples that are related to such peoples
states that this skill helps in improving the life of the one (Presser and Sandberg, 2015).
Resilience is important because of various reasons, Default it helps in handling the time of
uncertainties; it helps in maintaining the balance between the emotions of the individual; it
helps in overcoming from the stressful situations of the lives; creates a positive attitude
within the individual; helps in protecting from problems like depression, anxiety and any
kind of mental illness. Awareness regarding this skill is important because their comes a
time in lives of each and every individual where they have to face the uncertain
circumstances, so to overcome such situations it is essential for the human beings to gain
information regarding resilience. It is the well known fact that the individual who
encompass high resilience within them are very touch mentally and emotionally. Mental
toughness is the capability of the one to handle each and every situation beyond their
emotions. The main significance of the theory of the Resilience is that it lay emphasis on
the positive aspects of the lives and to create positive environment for child and adolescent
development. It can turn out to be very beneficial in preventing the one from primary stages
of the any kind of the mental illness and also helps in regulating mental health programmes
within youth and children.
Reflect on your current competent regarding this skill. How did you assess your
competence?

I am not Resilient human being, it got panic and anxious very easily under small small
situations. Resilient human beings are the one who think positive in the negative situation
also, but I tend to think negative in all the situations whether it is negative or positive.
During the difficult circumstances they way I behave and handle those situations I figured
out that I am the person with very less Resilience. For the resilient it is very important to
understand the deepness of the situation in order to come up with positive and productive
solution which can lead positive changes in their lives.
Can you identify any contradictions from your analysis above?
No, the way I behave under small circumstances in front of every one, their perceptions and
my perceptions regarding this skill does not have any kind of contradiction. As per the
given case, Resilience can prove to be beneficial in ignoring the wrong deeds of the person
and helps in analysing the positive impact of the same. There are many people who noticed
the fact that I am emotionally unstable, I got panic easily and also I have various kinds of
anger issues. These are my weaknesses as they enable me to think logically and also
sometimes it effects the way I should behave in-front of professional people and also affects
my way of handling the situations (Gino, F., 2015).
How will this skill help me in the future?
Resilience is very important skill to bring positivity in the lives and to deal with it in a more
productive manner. As per the case, if the person is self assured and confidence they
Default can gain the skills of Resilience as because positivity and motivated persons have
capabilities to see good side of each and every thing. This can help me to behave properly
as per the requirement of the situation (Jordan, Leliveld and Tenbrunsel, 2015).
What is the core skill?
Giving and Receiving feedback: It helps in maintaining effective and healthy
communication with the people. Sometimes it is very essential for the one to give and
receive feedbacks in order to analyse the related factors which are need to be improved. As
per the given case, feedbacks can helps in sharing and discussing problems and issues in a
more effective manner. While this skill is important for exchanging information and also it
helps in understanding the core reason behind the issues. It helps in gaining the knowledge
and information regarding the thoughts and whereabouts of the others so that positive results
can be generated. n
Feedback are the tools that are used to gain the information or reaction of other in order to
implement the desired or required changes. Giving feedback is the method to analyse and
evaluate something and on the other hand receiving feedback is getting analysed and
evaluated by the others. Both the measures are very beneficial.

Why is this core skill important?
Giving and Receiving feedback is important because, because t helps in conducting analysis
and evaluation in a more effective manner. Awareness regarding this skills is important
because it can prove to be very beneficial when opinion of a lot of people is important for
the purpose of analysing and evaluating the problem.
As per the given case if the people exchange feedbacks with them they can solve many of
the problems in a more effective manner. As there are number of situations occur where one
can not explain the resolutions regarding the same, feedback can prove to be very helpful in
order to solve such situations where two people are not comfortable enough to share and
communicate one on one. This skill is important and relevant to exchange in order to
exchange the view points among different people regarding the any kind of issues and
problems occurring between them (Quinn,2017.).
Reflect on your current competent regarding this skill. How did you assess your
competence?
No, I never give and receive any kinds of feedbacks regarding any problem or conflicts
occurring in my life. There are number of problems which can be solved by giving the
another person feedback regarding the same but I never tend to do so, as it takes so much
time and efforts. It is very time consuming and lengthy so I never though to do so.
Can you identify any contradictions from your analysis above?
No, I never give any kind of feedback to others regarding the problems and issues I have
with them, nor I receive any. This is because of the gap or lack of communication that no
body is ready to solve the issues or take the initiative for the same. The people around also
feel the same, the way I use to think regarding this skill of mine. But if I develop this skill
half of the problems of my life will cut short and help me in becoming the better person
(Presser and Sandberg, 2015). As there are many people who think I don't speak much,
some people often ask me to give feedback regarding some issues but I never take much
interest in that, as this is one of my biggest weakness that I cannot listen something to
ensure improvement.
How will this skill help me in the future?
Getting and receiving feedback can prove to be beneficial as it helps in exchanging thoughts
and view points of the individuals and often provide a positive solution of the problems and
conflicts (Betts, Kapushion and Carey, 2016).

Analysis
From the above discussion I am able to analyse y level of competency in front of
everyone. My peers and family also encourage maintaining this quality which will assist me
for success in the future. I can coup up with my anxiety and Conflicts and disputes by
practising my negotiation and public speaking skills. I have the skills that can help me to
reach the achievement in my life and career. Skills of negotiation, self-motivation, public
speaking and many other important skills which are essential for the achieving victory in the
field have been developed in me. Resilience is the ability of the one to handle the adverse
situation in a more effective manner from the above assignment it has been seen that it can
help the person to lead his life in a more positive and productive manner. While on the other
hand giving and receiving feedback is also considered as a very important skill as it helps in
exchanging the thoughts and informations regarding the same .
Action Plan
I will practice my all the skills in order to make effective efficiency which will help
me to assist different people regarding issues and conflicts effectively. I will apply my skills
to. Those times when I feel self-assured, comfortable letting others know and I disagree with
them, especially when I feel being treated poorly. I use to explore my skills in order to get
attention of people and be treated effectively. I will try to build resilience within me to handle
the difficult situations and circumstances in a more efficient manner. And I will also start
giving feedback to the persons who bothers me so that they can get the idea about my
emotions and the way I react upon their such behaviour.
Skill: Negotiation
Strength: Helps in dealing with the disputed situations; helps in reducing misunderstanding
between the group of individuals.
Weaknesses : Sometimes it is a selfish approach; create manipulated working environment
Skill: Public Speaking
Strength: Helps in building confidence
Weaknesses: Some times facts and figures are not accurate
Skill: Resilience
Strength: helps in handling difficult situations
Weaknesses: Such individual are usually emotionless
Skill: Giving and receiving feedback
Strength: Helps in exchanging informations

Weaknesses: Lengthy and time consuming process.
GRID Model- This model is given by Robert R. Blake and Jane S. Mouton in 1960. This
model is also known as leadership grid. This model plays an essential role in the study of
leadership. This model provides guidance and instruction as well as different ways to lead.
This model helps to improve and develop the effectiveness of leaders. It is simply a
framework which makes understand the style of leadership. It is a technique which analyse
the leadership styles known as grid training (Diekman and et.al, 2017). This is majorly based
on two dimensions of behaviour which are concern for people and concern for production. In
first dimension the focus of leader is on needs and requirement of members of team and
second dimensions denotes leader to concentrate on objectives and organizational efficiency
and high productivity. This grid model is based on two behavioural dimensions-
 Concern for people- it is dimension which shows that leaders is more concern about
the requirements and wants of team members, their interest as well as area of personal
development in order to decide which is the best way to execute a task.
 Concern for production- it is the dimension which shows that leader emphasizes
more on goals and objectives, organizational efficiency and high productivity in order
to decide the best way to execute a task (Leadership styles, 2017).
In order to improve my leadership skill, I implement this model to develop my personal skills
so I can speak in-front of people as well as I can identify my strength and weaknesses. This
model also provides a structure which helps me to understand the types of leadership. My
negotiation skills were also improved by this model as leadership skills is entirely developed.

Illustration 1: Leadership styles
(Source: Leadership styles, 2017)

References
Books and journals
Goodwin, G.P., Piazza, J. and Rozin, P., 2015. Understanding the importance and perceived
structure of moral character. Character: New directions from philosophy,
psychology, and theology, pp.100-126.
Kang, Y., Gray, J.R. and Dovidio, J.F., 2015. The head and the heart: Effects of
understanding and experiencing lovingkindness on attitudes toward the self and
others. Mindfulness 6(5) pp.1063-1070.
Rochat, P. ed., 2014. Early social cognition: Understanding others in the first months of life.
Psychology Press.
Steinbeis, N., 2016. The role of self–other distinction in understanding others' mental and
emotional states: neurocognitive mechanisms in children and adults. Phil. Trans. R.
Soc. B 371(1686) p.20150074.
Boltz, F., 2015. Healthy freshwater ecosystems: an imperative for human development and
resilience. Content. p.34.
Quinn, M., 2017. An evaluation of auditory feedback for students of dance: Effects of giving
and receiving feedback. Behavioral Interventions. 32(4). pp.370-378.
Kowalski, K., 2017. Giving and receiving feedback: Part I. The Journal of Continuing
Education in Nursing. 48(9). pp.395-396.
Diekman, A.B and et.al, 2017. A goal congruity model of role entry, engagement, and exit:
Understanding communal goal processes in STEM gender gaps. Personality and Social
Psychology Review, 21(2), pp.142-175.
Gino, F., 2015. Understanding ordinary unethical behavior: Why people who value morality
act immorally. Current opinion in behavioral sciences, 3, pp.107-111.
Jordan, J., Leliveld, M.C. and Tenbrunsel, A.E., 2015. The moral self-image scale: measuring
and understanding the malleability of the moral self. Frontiers in psychology, 6,
p.1878.
Presser, L. and Sandberg, S. eds., 2015. Narrative criminology: Understanding stories of
crime. NYU Press.
Betts, G., Kapushion, B. and Carey, R.J., 2016. The autonomous learner model. In Giftedness
and Talent in the 21st Century (pp. 201-220). SensePublishers, Rotterdam.
Online
Leadership styles, 2017. [online]. Accesses through: <https://iedunote.com/managerial-grid-
model-leadership-styles>.

APPENDIX A
Main body of your Project
You have created a title page which includes your name, the module code and the word count ✔
You have answered part one, and your reflective journal consists of 4 entries on 4 pro-formas
(appendix A)
✔
The 4 entries in your reflective journal are 4 different skills ✔
You have reflected upon the feedback you have received on your draft pro-forma, and improved
your reflections as a result
✔
You have provided a summary of your strengths and weaknesses ✔
You have identified three (3) areas of personal development and you have demonstrated how
you plan to deal with your weaknesses in preparation for year 2 of your study
✔
To double check at the end
You have reviewed the assessment brief and marking criteria for a final time to ensure that your
work meets the requirements Appendix
✔
You have proof-read your work carefully ✔
You have ensured that all of your references in the main text are presented in Harvard format
and that page numbers have been provided for all direct quotes
✔
You have ensured that a full list of references (in Harvard method) is provided at the end of your
Project
✔
You have kept your completed toolkits in case your Tutor wishes to look at them. ✔

Appendix-B
Johari window (SA) for all the four skills
Negotiation
What others know
about me
What they don't know
What I know about me Open
Negotiation skills
Hidden
Personal experience
What I don't know
about me
Blind spot
Limited Obstacles
Unknown
Possibilities
Appendix-B
Johari window (SA) for all the four skills
Negotiation
What others know
about me
What they don't know
What I know about me Open
Negotiation skills
Hidden
Personal experience
What I don't know
about me
Blind spot
Limited Obstacles
Unknown
Possibilities
Resilience
Mental toughness
4 steps to mental toughness
Step 1 Step 2

Develop understanding related to the work To make choices that help to prepare for
competition
Step 3
Do not get distracted from outsider’s forces
Step 4
Reflect celebrate learn no. of matters if you
win to lose
Time management
Blake Moulton Managerial Grid (SA)
Low High
High
People
concern
Low
Assertiveness/conflict resolution
Thomas-Kilmann Conflict (SA)
High
Assertiveness
High
Low
Competing
To assert the position and
plan to win regardless of
other viewpoints
Collaborating
Taking action that satisfy
issues of both the party
Compromising
Find out solution to
compromise both the party
Avoiding
Do avoid own and other
issues
Accommodating
To keep own issues in side
for resolving other issues
Country club management Team management
Impoverished
management
Authority obedience
management
Middle of road management
(Focus on work outputs as well
as people morale)