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Assignment on Hospitality Industry (solved)

   

Added on  2020-06-06

10 Pages2935 Words87 Views
ROOM DIVISIONOPERATIONMANAGEMENT

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1 ...........................................................................................................................................3P1 Accommodation and Front office with different organisation..........................................3P2 Roles and responsibilities of accommodation and reception staff....................................4P3 Legal and Statutory requirement which apply to room division.......................................4P4 Evaluate the services provided by room division in hospitality industry.........................4TASK 2............................................................................................................................................52.1 Importance of Front House area.......................................................................................52.2 Key aspects of planning and management of front house................................................52.3 Discuss the key operational issues...................................................................................6TASK 3 ...........................................................................................................................................63.1 Importance of property design and interiors....................................................................63.2 Critical Aspect of planning and management of accommodation....................................73.3 Key operational issues which affect the effective management and business performance.7TASK 4............................................................................................................................................74.1 Perform revenue or yield management and high demand tactics.....................................74.2 Sales technique and room division...................................................................................84.3 Objectives and use of forecasting data.............................................................................84.4 Computation of rooms and division performance............................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10Online...................................................................................................................................10

INTRODUCTIONIn today's era, the hospitality industry is growing in huge manner and thus, they alwayslook to satisfy their customers well. For this, they try to provide every service to clients in betterway, even industry keeps qualified and trained front desk officers as many customers and peopleare there who judge the service accountability by their way of expression for clients(Dobrzykowski and et.al., 2014). Although every department in hospitality industry should havean great communication in between each other. The report is based on business clientele hotel,London. It will include the trends and technologies which will be having on rooms divisionoperation and discuss will be done in right context.TASK 1 From:- Room division managerTo:- General manager Subject:- To provide the session to room division employees related to have proper working. P1 Accommodation and Front office with different organisation.Engineering and the housekeeping is that which are two necessary functions ofaccommodation. Although there are few role of housekeeping which help people in any mannerthey can. It is required to have proper hygiene and maintained with premises. It is required to maintain a proper communication in between various departments.Although, it is required to check the health and safety scenarios in hotels. Front office.This is also known with the name “reception”. It is that department in hotels whichdirectly make conversation with customers and people who work at such position, managesvarious responsibilities like messages, handling orders etc.Accommodation. Normally, Accommodation is such which is provided in hospitality industry and it issomething which also include different thing like number of rooms and having housing servicesas well (Saadouli and et.al., 2015). Moreover, information to customers to respective standardsalso plays essential role too. For such instance, front desk plays an effective role and providebetter services to clients and hotel in great manner.

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