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Rooms Divisions Operations Management PDF

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Added on  2020-07-22

Rooms Divisions Operations Management PDF

   Added on 2020-07-22

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Rooms Divisions OperationsManagement
Rooms Divisions Operations Management PDF_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Accommodation and front office services........................................................................31.2 Roles of accommodation and reception service staff.......................................................41.3 Legal and statuary requirements.......................................................................................41.4 Services given by rooms division.....................................................................................5TASK 2............................................................................................................................................5Covered in PPT ......................................................................................................................5TASK 3............................................................................................................................................53.1 Importance of property interiors and design....................................................................53.2 Critical aspects of planning and management of accommodation...................................63.3 Key operational issues affecting management.................................................................6TASK 4............................................................................................................................................74.1 Revenue/yield management activities..............................................................................74.2 Sales techniques used to promote and maximise revenue................................................74.3 Use of statistical data within rooms division....................................................................84.4 Room division performance indicators to measure success.............................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
Rooms Divisions Operations Management PDF_2
INTRODUCTIONRooms division is an important concept regarding effective operation of hospitalityfunctions. It is the duty of a manager of hotel to properly deploy their skills and technologiesregarding maximisation of occupancy and rooms revenue. There is huge role is played by frontoffice in hotels. It will be considered as nerve centre which helps to bring effectivecommunication link within different departments. Clientele hotel provides business functions inLondon (Sia and Wieland, 2011).In the present report, it explains about accommodation and front office services, roles andresponsibilities of reception services staff and statuary requirements which are needed to beapplied for room’s division operations. Also, importance of front of house area in effectivemanagement, importance of property interiors and design, critical aspects of planning andmanagement of accommodation as well as sales technique used to promote and maximiserevenue has been described in the project.TASK 11.1 Accommodation and front office servicesAccommodation: It means a room or place which is provided by hotels to theircustomers to stay for specific period of time. Such services of the hotels help in resolving theconflicts regarding staying at new place for temporary period of time.Front office: Clientele hotel is situated in city of London. It provides diversified servicesin hospitality industry. Front office of this hotel is also recognised as reception area whichprovides the core operational functions. From this front desk, different services provided arementioned below: ReservationsSales and marketingHousekeeping and conciergeHousekeeping: It is physically demanded job in which various tasks are performed byhousekeeper as mentioned below:Ensuring care and comfort of guests Providing high standard of cleanliness and upkeepall the areas of hotelEstablishment of welcoming atmosphere
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