logo

Rooms Division Operations Management - Assignment

   

Added on  2020-07-23

9 Pages2438 Words116 Views
Rooms Division OperationsManagement

Table of Contents

INTRODUCTION Hospitality industry is the worldwide sector which provides great luxurious and comfortfacilities to the clients or buyers. It is the most graceful and high income sector. Present reportwill base on rooms division which is the most important part of the hotels. For this present reportClientele Hotel has been taken into action. Further, it will discus about the roles andresponsibility of the front desk and housekeeping department. Along with that, it will alsoconsider the design and layout which is important part for the hotels to attract the customerattraction. It will also discus about the front office services for different organisations. It will alsodiscuss about the important laws and legislations which is required in the hospitality sector. TASK 11.1 Discuss accommodation and front office services for different organisations.Front office and operation department of the hotel industry is very important. They keepthe records of different customers and fulfil their demands as per their needs and wants. Thereare two types of functions of accommodation engineering and Housekeeping (Davis, 2018). Themain purpose of the accommodation services is to provide the effective environment to thecustomers such as where they can stay and relax. Front office main function includes bellservice, mail or information, concierge, cashier and night doors. These are the functions of roomsdivision in accommodation and front office. Front office is the direct individuals who connectwith the customer. Clientele Hotel needs to adopt attractive welcoming for the clients in order tomake them satisfied and relax. Accommodation functions is to keep the environment clean andsafe. Besides, engineering department needs to adopt the effective planning in terms of keepinghotel technically fit. 1.2 Analyse the roles and responsibilities of accommodation and reception service staff. Roles and responsibility of room attendant To maintained the proper arrangement of accommodation arrangement. To Keep the record of proper inventories and requirement it helps to take the departmenteffective and innovative Langabeer and Helton, 2015). Analyse the safety and healthy environment for the customers. Maintained the seamless communication flow with the other departments.Ensure the hygiene factors and clean environment for the visitors.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Rooms Division Operations Management Doc
|9
|2713
|37

Report on Rooms Division Operation Management
|10
|2900
|586

Rooms Division Operations Management Essay
|10
|2750
|156

Room Division Operation Management Induction
|8
|2126
|351

Hospitality Operation (D) - Functions, Roles, Complaints Handling, Yield Management
|20
|1560
|95

Project on Room Divisions Operations Management
|11
|2235
|303