Assignment on Project Management3

Running head: PROJECT MANAGEMENT
IT Project Management Plan for Airline Online Ticketing System
Name of the Student:
Name of the University:

PROJECT MANAGEMENT1
Table of Contents
Project Risk Management..........................................................................................................2
11.1 Plan Risk Management..................................................................................................2
11.1.1 Risk Mitigation Plan...............................................................................................2
11.2 Identify Risks.................................................................................................................4
11.3 Perform Qualitative Risk Analysis.................................................................................5
11.4 Perform Quantitative Risk Analysis...............................................................................7
11.5 Plan Risk Responses....................................................................................................11
11.6 Implement Risk Responses..........................................................................................13
11.7 Control Risks................................................................................................................14
Project Stakeholder Management............................................................................................15
13.1.......................................................................................................................................15
13.2 Plan Stakeholder Management.....................................................................................15
13.3 Manage Stakeholder Engagement................................................................................20
13.4 Control Stakeholder Engagement................................................................................23
References................................................................................................................................24

PROJECT MANAGEMENT2
Project Risk Management
11.1 Plan Risk Management
According to Qazi et al., (2016), the risk management plan is a document helps the
project manager to identify possible project risks in the project (online airline ticketing
system), estimate impacts of the risks on the project work as well as define responses for the
project risks. It is being reviewed by the project team members to avoid the risks so that the
project can get success.
11.1.1 Risk Mitigation Plan
Risk Work Breakdown Structure (Risk WBS)
The risk identification is done through a process that each project manager can follow,
termed as risk breakdown structure. Paquin, Gauthier and Morin (2016) mentioned that it is a
disciplined process involved by means of identifying the main category and sub-category of
the risks and evaluate the risks based on its likelihood. The Risk WBS is organized the
project risks in the online airline ticketing system, which is an IT project. The risks are shown
in three levels- risk title, risk categories and risk factors.

3PROJECT MANAGEMENT
Figure 1: Risk Work Breakdown Structure
(Source: Zhen et al., 2018, pp-9)
Online Airline
Ticketing System
Project
Technical
Hardware
Software
Network
Cost
Extra
expenses
Lack of
project scope
Lack of
quality
Schedule
Delay from
vendor
Error in
estimation
Delay
inacquisition
Client
Change in scope
Contractual
Not fulfilling
terms of contract
Weather
Natural disasters
Rainy season
Financial
Not meet with
obligations to
pay back
Political
Instability of
country
Change in
government
Foreign
policymakers
Environment
al
Emission of
hazardous gases
Waste
People
Lack of skills
Lack of support
Stakeholders
Lack of interest

4PROJECT MANAGEMENT
11.2 Identify Risks
Technical: This risk is raised due to out of the hardware as well as software failure as
outdated hardware along with software used for developing the online airline ticketing
system. There is also possibility of the network failures causes delay of the implementation
work of the system.
Cost: It is the cost risk that the project costs more than it is budgeted. The estimated
budget for this project exceeds its limit when there is addition of extra expenses to the project
activities. The cost overrun causes reduction of project scope as well as quality.
Schedule: The schedule risks related to online airline ticketing system includes delays
of the scheduling such as delay from the vendors side as the suppliers are not delivered to the
project client on time. There are errors in estimation and delay in acquisition, lead to cause
delays in entire project activities.
Client: Sudden change in the project scope due to change in the requirements of
project client, lead to cause project client risk.
Contractual: There is chance of facing losses in the project as result that the buyer is
not fulfilling terms of the contract included the buyer is not able to pay (Olechowski et al.,
2016).
Weather: Sudden change in the weather conditions such as disasters, high temperature
and others are potential for the severe weather to cause disrupt of the business operations and
damage the assets.
Financial: It is the risk that the company is not able to meet with the obligations to
pay back the debts. The potential investors have lost the money invested into the online
airline ticketing system project. If the company has more debt, then there is higher risk of
financial.
Political: It is the risk of the investment returns provide effect as result of the political
changes and instability of the country. Instability of the project provides effect on investment
returns could stream from change into the government, and foreign policymakers.
Environmental factors: This risk provides effect on the environment due to emission
of hazardous gases and wastes raised out of the organizational activities (Hirman et al.,

5PROJECT MANAGEMENT
2019). The environmental exposure provides harmful effect on the water and natural
resources and others.
People: People those are involved in the development work have inexperience and
lack of skills related to technical work. Therefore, most of the people are not provided proper
support to the work. Inefficient project team structure also reduces productivity of the
business.
Stakeholders: The project stakeholders are not enough interest to work in the project,
therefore lack of support from the stakeholders lead to cause stakeholder issues.
11.3 Perform Qualitative Risk Analysis
Dandage et al., (2018) discussed that the qualitative risk analysis is a risk
management process to assess probability of risk occurrence as well as impact of the risks
against specific pre-defined scale. The purpose of this process is to prioritize the project risks,
improve the risks as well as identify the areas of the risk exposure.
Table 11.1: Qualitative Risk Analysis
Risk
ID
Risk Type Probability Impact Risk
Exposure
Risk Prioritization
R1 Technical Moderate Moderate Medium This risk is taken as
medium priority.
R2 Cost Likely Major High Taken at highest priority
and require to mitigate
immediately (Luo, Wu, &
Duan, 2018).
R3 Schedule Likely Moderate Medium This risk is taken as
medium priority.
R4 Client Very likely Moderate Low This risk is considered as
low and either transfer or
share it.