Diary Report: Assistant Manager at Celebrity Indian Restaurant

This report details the work practices and complex processes involved in running a successful Indian restaurant in London, United Kingdom. It focuses on the type and quality of roles and responsibilities that an assistant manager performs in such establishments for the first 4 weeks after joining over a 100-hour job period.

Placement Diary

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Week 1...................................................................................................................................3
Week 2...................................................................................................................................3
Week 3...................................................................................................................................4
Week 4...................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
This report will pertain to Indian cuisine which enjoys popularity globally and will be
executed in the organizational context of Celebrity Indian restaurant which is one of the most
critically successful and highly rated restaurant situated in Birmingham, UK and is the one which
offers classic dishes and innovative cuisine (Celebrity Indian Restaurant, 2022). The first 4
weeks of my experience working as an assistant manager of this establishment will be detailed to
highlight employee work practices and the practical knowledge I gained by working with an
established brand in a highly competitive industry.
MAIN BODY
Week 1
I was hired as the assistant manager of Celebrity Indian Restaurant after going through a
rigorous selection process as it is a very well established restaurant and managing a Michelin star
awarded organization is a very demanding task. I was welcomed at my job and felt at ease from
the very first day as I was familiar with most of the staff and the dishes they served as I am an
Indian myself. The people of Celebrity Indian Restaurant take the standards of fine dining they
provide to their guests very seriously and this is also evident from the expectations they have
from their staff. I was subjected to a proper induction training during my first week where I was
handed instruction manuals and handbooks containing various rules, regulations and company
policies which I was required to adhere to. I was also given a detailed tour around the various
facilities of the restaurant such as the private dining hall and the opulent bar. I also received a
rundown of all my major responsibilities in relation to my job by the head manager at the end of
the first week which included tasks such as staff quality control, food inspection, building
supplier relationships and inventory management.

Week 2
In order to succeed in the restaurant segment and maintain a Michelin star for 14 years, a
business like Celebrity Indian Restaurant has established the highest quality and customer care
standards as any other establishment in the hospitality sector. The role of client servicing plays
an important part in the food and beverage industry as the business is entirely dependent on
customer perception, reviews and the quality of the food provided (Pai, Yeh and Tang, 2018). As
the assistant manager of a prestigious restaurant which is rated highly by both Indians and
foreigners in Birmingham, it was a part of my daily job routine to build and maintain a healthy
relationship with all the people that show up to Celebrity Indian Restaurant hoping to have a fine
dining relationship. During my second week, I was made to work on my customer engagement
skills and had to develop the correct attitude and tone of greeting and addressing the guests
which helped in streamlining my people management and negotiation skills. My superiors also
delegated the task of relaying customer complaints and feedback to the back office and kitchen
staff to me and as my second week ended I was fully responsible for maintaining optimum
communication between the front and back office.
Week 3
Apart from a trendy and beautiful infrastructure and friendliness of staff, the major
attraction of a resistant and the reason behind its success is always the quality and type of food
served inside it's premises. Celebrity Indian Restaurant serves classic dishes and the innovative
cuisines with an equal focus on health and flavour by serving a large variety of vegetarian dishes
along with fish and meat which is why management of its kitchen is a primary task of mine as
the assistant manager. During my third week at the organization, I was made familiar with the
flavour profiles and the preparation method that goes into preparing the dishes at Celebrity
Indian Restaurant so that I can gain expert insight into recommending specific food courses and
drinks to valuable and VIP guests based on their current mood and tastes. I was acquainted with
the entirety of the kitchen staff and built cordial relationships with them and got a detailed
practical demonstration of the food ticketing system which is used by chefs to stay on top of the
rush of customers that come at night and during weekends. Learning to manage and streamline
operations in the kitchen was a major part of all my daily tasks and routines for this week.

Week 4
For restaurant businesses, inventory management and timely procurement of freshly
sourced food ingredients is very important as the entire experience of fine dining rests on the
quality of food served to the customers and the time it takes to reach their tables (Gim and Jang,
2019). It was stated to me that it was imperative that I properly look after the inventory and food
storage level to make sure it is adequate stuffed at all times to meet kitchen demands. The
wastage of food is always a major issue in eateries which is why management of stock should be
balanced with neither overflow nor shortage. I also worked towards streamlining the process of
procurement by developing supply chains and safe routes for the transport of our raw material
and I was also tasked with making a list of our repeat and highly effluent customers to prove
them gift vouchers, exclusive benefits and VIP dining experience. My total experience of 4
weeks comprising of 100 hours at Celebrity Indian Restaurant as the assistant manager
developed me into a thorough professional and imparted me key knowledge about the various
elements of hospitality. I was successful in learning about all the major processes involved in
managing a Michelin star awarded restaurant.
CONCLUSION
The above concluded report detailed the work practices and complex processes involved
in running a successful Indian restaurant in London, United Kingdom. It focused on the type and
quality of roles and responsibilities that an assistant manager performs in such establishments for
the first 4 weeks after joining over a 100-hour job period. All the aspects of the job role of
assistant manager was described such as inventory management, front and back office
coordination and supply chain management. It was concluded that managing such restaurants is
no easy feat and proper planning and micro management of business departments is needed for
success.

REFERENCES
Books and Journals
Pai, F.Y., Yeh, T.M. and Tang, C.Y., 2018. Classifying restaurant service quality attributes by
using Kano model and IPA approach. Total Quality Management & Business
Excellence, 29(3-4), pp.301-328.
Gim, J. and Jang, S.S., 2019. Heterogeneous dividend behaviors: The role of restaurant
franchising. International Journal of Hospitality Management, 80, pp.183-191.
Online References
Celebrity Indian Restaurant, 2022 [online] available through
https://www.celebrityrestaurant.co.uk/