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BCOM101 Business Communication : Emotional Intelligence

11 Pages2612 Words66 Views
   

Kent Institute Australia

   

Management & Organization (BCOM101)

   

Added on  2020-03-01

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BCOM101 - This document is based on Emotional Intelligence in Business communication. Making correct perception and understanding the feeling of other person is very important for maintaining the relationships. There are different characteristics of emotional intelligence such as self-awareness, empathy, self-regulation, motivation and social skills. Emotional intelligence not only helps in maintaining the personal relationships but also helps in balancing the career life of the person.

BCOM101 Business Communication : Emotional Intelligence

   

Kent Institute Australia

   

Management & Organization (BCOM101)

   Added on 2020-03-01

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Running head: EMOTIONAL INTELLIGENCE0Emotional intelligenceContentsESSAY:.......................................................................................................................................................2Reflective essay:..........................................................................................................................................4
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EMOTIONAL INTELLIGENCE1References:..................................................................................................................................................5
BCOM101 Business Communication : Emotional Intelligence_2
EMOTIONAL INTELLIGENCE2ESSAY:“Emotional intelligence is the important trait for effective work as it is in effective leaders”Every individual have different personalities and thus have different behaviour in different situations. Emotions are the very important part of the individual’s life. This is because it frames the personality of the person (Goleman, Boyatzis and McKee, 2013). The ability of the person to recognize and identify those emotions and portray them correctly in society is called as emotional intelligence. It also deals with the perception an individual made about the feeling of others. Making correct perception and understanding the feeling of other person is very important for maintaining the relationships. There are different characteristics of emotional intelligence such as self-awareness, empathy, self-regulation, motivation and social skills. Emotional intelligence not only helps in maintaining the personal relationships but also helps in balancing the career life of the person. This is because it is required by the professionals to have the ability to manage people by maintain the work as well as the relationships. As far as the workplaces are considered, it has been analysed that different employees have different strengthsand weaknesses and thus have different way of working (Zeidner, Matthews and Roberts, 2004). Thus, a leader at the workplace has to manage such different personalities and make them work. This requires the leaders to have high emotional intelligence in their personality. Leaders with high level of emotional intelligence can have the capability to relate with their employees. This isbecause if the leaders can understand the feelings of the employees, the employees find it easy tointeract with the leaders about their issues (Ciarrochi, Forgas and Mayer, 2001). This makes the work more effective as the employees can easily share their problems with the leaders. For managing different workers or a team, it is required by the leaders to understand the strength and weakness of every person along with himself. This is because understanding the strength and weaknesses enables him to take better decisions by delegating the work accordingly in the team. Respect is one of the aspect that can be earned and not being snatched from others (Brackett, Rivers and Salovey, 2011). The leaders have to show respect to their employees and their emotions so that the employee can respect the leaders. It is not only the professional and the workplace environment that affects the performance of the people but their emotional context
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EMOTIONAL INTELLIGENCE3also supports them to perform (Stein and Book, 2011). If any one of the employees in the organization is not emotionally strong and feels depressed in pressure of work, the leader has to understand the emotional side of the situation and take the decision. Being task oriented can provide better results for the leader or the team for short them but for long term success, it is required that the leaders should have emotional intelligence to deal with the employees (Ciarrochi and Mayer, 2013).Requirement of high emotional intelligence for being a good leader is a well-known fact but the emotional intelligence can only work its level is high from the employee’s side as well. This is because; there is a two way communication between the employees and the leaders. If leaders have an understanding of emotions then workers should also have the same so that they can support the leaders in their decisions (Salovey, Mayer, Caruso and Yoo, 2008). It has been analysed that there are many benefits that can be achieved by the company and the team in order to have emotional intelligence amongst the personality of the people working at the workplace. Itis not only the leaders who need to communicate with each other but even the workers have to bewith each other in order to work from the task. Thus, the understanding between the workers is also very important for the organizations success. Having compassion for each other allow the people to have a connection. This connect make them comfortable with each other and thus increases their efficiency to perform together (O'Boyle, Humphrey, Pollack, Hawver and Story, 2011). There are situation where the leaders have to take some decisions with the agreement of the employees. If the leader takes the decision considering the emotional context than it may be possible that the decision seems biased for the employees.in that case, it is required that worker should also have the high level of emotional intelligence so that they can also have the understanding of other’s emotions (Law, Wong, Huang and Li, 2008). It has been observed that emotional intelligent people are self-motivated and optimistic in nature. They usually try to perform effectively without being depressed in the condition of work load. Optimistic nature of the people also enhances the positive environment at the workplace and thus affects all other employees there (Joseph and Newman, D.A., 2010). Emotional intelligence is always portrayed as the positive aspect of the personality. But, the balanced view in this concept is very important. This is because excess of emotional intelligence in person can be taken advantage of by the others and also restricts the person to take better
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