How Emotional Intelligence Helps in Improving Professional Relationship at Workplace

Skills For Higher Education

Table of Contents
ESSAY.............................................................................................................................................3
How emotional intelligence helps in improving professional relationship at workplace...........3
Barriers to emotional intelligence in organisational context.......................................................4
Ways to Overcome Barriers........................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

ESSAY
How emotional intelligence helps in improving professional relationship at workplace
Emotional intelligence is the ability of a person to manage and understand emotions. This
concept was established by John Mayer and Peter Saveloy in year 1990. In addition to this, it is
the process of identify and evaluate emotions of self or other people (Makkar and Basu, 2019).
The fundamental principles involved in these are social skills that is a persons ability to
communicate with other person so that they can find the best way to fulfil the needs of
individuals. self regulation that is the power of a person in managing emotions in order to not
being effected negatively. Self awareness that is the mental memory of an individual in order to
recall personal emotions, limitations and emotional triggers. Empathy , it means to understand
and recognize others people emotions. The last principle is Motivation, it is the capability of an
person to influence and motivate person to rid out of the emotion and experienced a joy (Pool
and Qualter, 2018). According to Mayer, emotional intelligence consist of four levels that is
perceiving, Reasoning, Understanding, Managing emotions. In earlier, the emotion and
intelligence are two different things and are viewed by people in opposition. But now, these
psychology is one and people are interested in knowing about their affects and causes.
Emotional intelligence improves the relationship at organisations and benefits the company in a
positive way. Due to this an organization create Healthier team work, as employees who have
high intelligence interact in a good way with the group members (Lakshmi and Rao, 2018).
Employees share their views and ideas and listen other point of view also. They complete the
task according to the team members and helps in making trust between the team members. They
respect each other and value the emotions of team members. Compassion makes an individual to
personally connect with the peoples and it is all done due to emotional intelligence. The main
advantage of EI at workplace is it creates compassion among the employees. Compassion helps
an employee to improve the reputation and goodwill of the organisation. The people who have
high degree of emotional intelligence have the ability to manage the time and do the task on a
specified time Which directly maximize the productivity of the organisation (Dwyer and
Hopwood, 2019). The superior benefit of EI at organisation is that a team leader did not need to
manage the employees. By recruiting the employee of higher EI level they ensures that projects
and tasks will be done with in the time frame. The employees know which task is to be
completed first and work according to the priority basis. Emotional intelligence helps employees