Beacon Technology Customers Next Destination

Service marketing 0
(Source: Lovelock, and Patterson, 2015 & Simplicable, 2017)Core services
Luxurious and
private rooms with
well-designed
bathroom
Core services
Luxurious and
private rooms with
well-designed
bathroom
Supplementary servicesInformation
InformationBilling
BillingOrder- taking
Order- takingHospitality
HospitalityConsultation
Consultation
Augmented services
24x7 services to
customers
Transport facilities to visit new
country and places
Maintaining Quality and
expectation of customers
Interactive hotel rooms,
gamification, adoption of
Beacon technologyExceptions
Exceptions
After services- such as
luggage placing in cars,
transport facilities for
customers’ next
destination.

Service marketing 1
(Source: Lovelock, and Patterson, 2015 & Simplicable, 2017