BizOps Company Development Plan

Running head: BIZOPS COMPANY DEVELOPMENT PLAN 1
BizOps Company Development Plan
Student’s name
Institution affiliation

BIZOPS COMPANY DEVELOPMENT PLAN 2
BizOps Company Development Plan
As an international retail business, the BizOps Company has the plan of consolidating its
market position as a leading retail operator in its 2015-2020, plan for a green and sustainable
strategy that targets high quality and exclusive products1. The company has also in place, a 15%
annual growth sale plan to be achieved in the next five years2. The company needs a
development plan to improve on its online sales by achieving and improved customer
satisfaction. The purpose of the current business development plan for the company is to help it
manage its online business and be able to solve the ongoing conflicts between retail and online
stores. Thus, the company has the hope that this plan can help achieve the five year business
objectives and goals as well as help it grow significantly in the long term.
1. BizOps goals and objectives
 The main objective of BizOps includes providing products of high quality and services to
all the customers as it is already known for its brand of inclusive and enthusiastic
business culture.
 The company’s main goal in the business is to consolidate and better its market position
as a lead retailer business for a sustainable and green solutions as well as providing
exclusive ad high quality products in its 2015-2020, program. Besides this objective, the
company requires a sales growth of 15% annually for the next five years. It also plans to
1 Alison. (2015, October 12). Customer Relationship Management in Business Services.
Retrieved October 27, 2016, from Alison: https://alison.com/courses/customer-relationship-
management-in-business-services
2 Entrepreneur. (2015, February 03). Strategies for Presenting Your Business Plan. Retrieved
October 27, 2016, from Entrepreneur: https://www.entrepreneur.com/article/241539

BIZOPS COMPANY DEVELOPMENT PLAN 3
ensure that they can provide a premium experience in the retail business to a population
of more than 90%3.
2. From the organizational chart, the key personnel in the business development plan
include;
 Rose Hargreaves - company (CEO) and business leader
 Sean Bamford- Business sponsor
 Nancy Tooket- Change management leader
 Chang Lin- A business development champion
 A process for working effectively with the relevant stakeholders
3. Communicating effectively with stakeholders
4. Strategy for effective change management
3 Farb, B. (2016, July 08). 10 CRM systems small businesses should know. Retrieved October
27, 2016, from Techradar: https://www.in.techradar.com/news/software/business-software/10-
CRM-systems-small-businesses-should-know/articleshow/38460847.cms

BIZOPS COMPANY DEVELOPMENT PLAN 4
BizOps Company has a plan to achieve a growth of 15% annually to be noted in the next five
years as well as experience an increasing growth in future or in the long term4. For the company
to achieve this aspect;
 The firm will have to implement a strategy regarding the online sales.
 The business will need to pay more attention on the changing trends in the market
especially on customer behavior.
 Much of this involves evaluating the customer purchase behavior that determines whether
they get products from the retail stores or buying things online5.
 The business will also have to develop its culture through encouraging the staff to
increase their level of cooperation along the online service line that will see it achieve a
good name by giving commendable service to the customers.
5. Communication plan
The company will have to apply a top down communication strategy when the management is
communicating changes to the staff. A bottom up communication will be used when reporting
key issues to the top management. Horizontal communication is useful among the staff or the
management and with customers. All company stakeholders such as the management, staff, the
customers, suppliers, marketers and technical staff will be part of the plan6.
4 Fontinelle, A. (2016, April 28). Business Plan: Your Organizational And Operating Plan.
Retrieved October 27, 2016, from Investopedia:
https://www.investopedia.com/university/business-plan/business-plan6.asp
5 Lewis, G. (2014, July 02). 10 Benefits of an Organizational Change Management Plan.
Retrieved October 27, 2016, from Consultparagon: https://www.consultparagon.com/10-
benefits-of-an-organizational-change-management-plan
6 Plumme, D. (2014, September 19). “Digital BizOps”: A Philosophy of Business Operations in
the Digital World, Part 1. Retrieved October 27, 2016, from gartner:
https://gartner.com/daryl_plummer/2014/09/19/digital-bizops-a-philosophy-of-business-
operations-in-the-digital-world-part-1/