Development Plan for BIZOPS Retail Organisation

Task 2
INTRODUCTION
BIZOPS is a famous retail organisation working in Australia. The organisation is working in
the physical retail stores for directly connecting with customers. Currency the organisation is
one of the successful Enterprises but still wants to change its strategic approach for total
growth annual of 15% over the next 5 years. This organisation has around 150 retail outlets
which are statistically located for offering premium retail experiences for more than 90% of
the population. There are two different issues identified in the organisation BIZOPS
Enterprises. The introduction of online store system is not part of the current physical store or
traditional stores. In fact, the warehouse staffs associated with the warehouse related
activities do not have any knowledge about working with the online orders. Therefore the
organisation has to focus on introducing the development plan which can fulfil the current
objective of the organisation. This development plan needs to include every stakeholder
interest with proper communication and consultation plan. Along with the development plan
introducing implementation plan and evaluation plan is required.
1. DEVELOPMENT PLAN:
Proble
m
1.1 The
developm
ent plan’s
goals and
objective
s
Action
(what will
be done)
1.1
Expected
outcome
(measurab
le) possible
measures of
success
1.2 Key
personnel
and their
roles in
implementi
ng the
proposed
developmen
t plan
Time
fram
e
(whe
n)
references
The
pricing
of
instore
and
online
are
different
The
developm
ent plan
is
focusing
on
providing
affordabl
e pricing
for every
customer
s
The focus
will be
given on
developing
the same
strategy for
online and
retail
outlets
The
integration
process has
to be
authorised
by one
particular
team to
New
pricing
strategy
will be
developed
which can
be
profitable
for both
type of
outlets
The proper
communica
tion
strategy
will be
maintained
The
marketing
manager
and sales
manager
the
marketing
manager
will analyse
the
appropriate
cost of the
product and
maintain
the
competitive
ness of the
9th
June
2019
Franker, K., &
James, D.
(2016). The
Course
Development
Plan: Macro‐
Level Decisions
and Micro‐Level
Processes. New
Directions for
Higher
Education, 2016
(173), 43-53.

manage the
pricing
for retail
and online
services
market to
develop the
actual price
(Franker &
James,
2016).
The sales
manager
will directly
communicat
e with both
the retail
and online
outlet about
the pricing
The
online
custome
r has to
come at
the retail
outlet
for
getting
the after
sales
support
For the
convenie
nce of
online
customer
s, new
Health
Service
departme
nt need to
be
develop.
Home
service
facility
will be
appropria
te for
maintaini
ng this
approach
A
committee
team
needed to
be
developed
for
including a
customer
service for
the online
customers
Direct
telephonic
communicat
ion
conversatio
n should be
available
for the
online
customers
for any after
sales
requirement
s
Developin
g customer
service for
the online
customers
Regular
online
feedback
will be
taken about
the services
to the
customers
in online
medium
Customer
care
manager
Two
different
separate
team need
to develop
for both the
online and
physical
stores.
Integration
process is
important
for the
product
quality and
product
prices not
for the
customer
services
(Susanto,
Gaol, Si &
Kom, 2018)
20
June
2019
Susanto, B.,
Gaol, F. L., Si,
S., & Kom, M.
(2018). Web-
based catering
marketplace
business plan:
Cateringku. com.
In Issues and
Trends in
Interdisciplinary
Behavior and
Social
Science (pp. 41-
55). CRC Press.
The
retail
store
staff
does not
have any
informat
Providing
proper
knowledg
e to the
staff of
this
employee
Communica
tion process
need to be
developed
within the
retail
outlets and
For
measuring
the success
what
system
needed to
be adopted
HR
manager
As the HR
manager of
the
organisation
has to deal
28
June
2019
Alter, S. (2017).
Building a
strong bench:
your leadership
development
plan is your"
secret

ion
regardin
g the
online
service
s about
each
other for
improvin
g the
performa
nce
quality of
the
overall
organisati
on
online
stores
Collaborate
d training
needed to
given to
both this
type of
employees
to
understand
about the
organisation
al product
and each
other
for
providing
motivation
to this
employees
with both
type of
employees
providing
proper
information
about the
online
services
need to give
as part of
the training
process to
the retail
stores
(Alter,
2017)
sauce". Journal
of Property
Management, 82
(1), 18-23.
The
warehou
se staff
does not
have
sales
expertise
or
product
knowled
ge
The
organisati
on
product
knowledg
e need to
be
develope
d for
each of
the
employee
s
regardles
s of any
departme
nt
new
training will
be
developed
for the
warehouse
staff about
the product
knowledge
In this
training a
small
reward
program
will be
included for
motivating
this
employees
Best
quality of
knowledge
will be then
why this
warehouse
staff for
running the
online store
successfull
y
New
technologic
al
implementa
tion in this
area can
improve the
warehouse
quality
HR
manager
and
warehouse
manager
the
warehouse
manager
will
associated
with
providing
knowledge
to the
warehouse
staffs about
the
organisation
al products
(Salmon,
Gregory,
Lokuge
Dona &
Ross,
2015). The
river system
will be
included by
the HR
manager
according
8
July
2019
Salmon, G.,
Gregory, J.,
Lokuge Dona,
K., & Ross, B.
(2015).
Experiential
online
development for
educators: The
example of the C
arpe D iem
MOOC. British
Journal of
Educational
Technology, 46(
3), 542-556.

to the
performanc
e
developmen
t
The
retail
sales
staff
make
negative
commen
ts about
the
online
sales to
the
custome
rs
a better
work
environm
ent
within
the
organisati
on will
be
develop
for
achieving
the sales
objective
Training
will be
arrange for
the
employees
to develop a
positive
work
culture
where
everyone
get equal
opportunity
and respect
For the
purpose of
respecting
each other,
workplace
policies
needed to
be included
a
successful
work
environmen
t where
every
employee
will be
equally
treated by
others
the use of
organisatio
nal norms
and policies
as part of
the
business
developme
nt plan
HR
manager
Maintaining
the
collaboratio
n between
the different
type of
employees
which can
help in
creating a
work
environmen
t which is
full of
opportunity
15
July,
2019
Li, Y. (2017,
September).
Study on the
Future
Development
Plan of Zhuhai
International
Urban Business
Circle in
Guangdong-
Hong Kong-
Macao Great
Bay Area. In 2nd
International
Conference on
Judicial,
Administrative
and
Humanitarian
Problems of
State Structures
and Economic
Subjects (JAHP
2017). Atlantis
Press.
Stakeholder
(group)
Needs and Demands
All employees Need proper knoeledge about the organisation ‘s goals and objectives.
Managers The need of the manager is to develop a proper planning, which can help
them in creating appropriate organisational operations by using the
human resource properly
Warehouse
Staff
The need and demand of the warehouse staff is the improvement of
opportunity in their warehouse activities and personal development
within the development plan