Airline Communication & Management

This assignment delves into the realm of communication within an airline setting. It examines various personal and psychological factors influencing communication, such as personality, intelligence, past experiences, and motivation. The analysis encompasses different communication modes – oral, written, verbal, non-verbal, and mass communication – both formal and informal. The case study highlights communication barriers stemming from cultural differences, language variations, physical limitations, and perceptional biases. It emphasizes the importance of effective communication skills for managers in conveying information clearly to employees, fostering collaboration, and ensuring efficient operations. The assignment concludes by outlining factors such as costs, message type, and technology that managers should consider when communicating with passengers.

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TABLE OF CONTENTS
TASK 6............................................................................................................................................3
TASK 7............................................................................................................................................3
TASK 8............................................................................................................................................4
TASK 9 ...........................................................................................................................................6
REFERENCES:...............................................................................................................................7

TASK 6
The questionnaire consists of three leadership styles whose scores are given below :-
Sum of responses for items 1,2,6,10,15,16- 50
Sum of responses for items 4,5,8,11,14,18- 60
Sum of responses for items 3,7,9,12,13,17 - 61
Total scores are :-
Authoritarian leadership- 50
Democratic leadership – 60
Laissez faire leadership - 61
I was the project leader. From this it is concluded that my leadership style was
democratic. In this I allowed team members to participate in decision making process. I followed
this style because it helped me to assign roles to them according to their skills and abilities. Also,
I was to effective decisions by getting views and ideas of members. It helped in achieving goals
and objectives in effective manner. The leadership style followed allowed each one to participate
in decision making process. By this it was easy to take effective decisions. It was very effectively
as members communicated with each other.
TASK 7
I was having team members that belongs to different caste, creed, religion, etc. so they
contain different values and morales. I was working with diversified people working in the
company. I think that we effectively communicated with each other. This shows that we were
respecting each other value and ethics. I think that my colleagues most of them belongs to
Christianity religion (Al-Ali, Masimo Corp, 2015). They were highly qualified and belongs to
high class families. This enabled me to work with them in a team. Moreover, having diversified
colleagues team helped in creating a positive environment. Each of colleagues got to know about
ethics and values of other religion and culture. It is very beneficial for us to interact with
colleagues from different backgrounds

For developing team role tuckman theory was used. This theory divides team on basis of
their social psychologists. There are four phases in this:-
Forming- It is the first stage in which everybody is engaged in finding their place that why they
are here. In this individual roles are unclear. A leader must be ready to answer all questions
regarding team purpose, objectives, etc. in this leader directs.
Storming- In this team members starts establishing relationship with others. Leader should focus
on team goals by developing relationship with team members. Each member receives challenges
form one another. In this leader coaches.
Norming- in this stage roles and responsibilities are made clear to team members. Decision are
taken within the team. Individual are allowed to take their own small decisions. A systematic
process is developed on how work will be done. In this leader facilitates.
Performing – in this team members become aware about what they are doing and why. Focus is
developed to achieved goals and objectives. A strong relationship is developed along with
process. Members help each other in completing tasks. In this leader delegates.
Team work and efficiency can be affected if there is discrimination among them. If
manager assigns roles on basis of background then it will affect other people roles. This will lead
to conflicts among them. Each member was given different role. This lead to creating a dynamic
group in which all types of role was performed by people. A dynamic group lead to achieving
goals easily. People interacted with each other in freely manner.
TASK 8
Communication Problems and issues may potentially develop in any circumstance or
social relationship. I believe that it is easy for an individual to misunderstand or misinterpret one
another and these misunderstandings may lead to arguments or tension in personal, platonic, or
professional relationship. (Covin and Slevin, 2017). According to the case study I understand
that the manager needs to provide information to his employees and other passengers who will
travel in 6am flights effectively. They are no longer able to carry laptops and other electrical
devices such as I-pad. The information will be provided to passengers between 2am to 6am in
order to assist them with this reason effectively. There will be some communication issues I

believe for managers and employees while assisting passengers and providing them information
regarding laptops. These issues are :-
Attitude and Ego: I analysed that the main issue will be the attitude and ego of passengers
towards employees and manager. The time for providing information regarding carrying laptops
and other electrical device is very short that passengers possibly argue with employees and
managers. According to my perspective, employees should assure passengers that their laptops
and other electrical accessories will be safe and not damaged (DuBrin, 2015). This will help to
assist passengers more effectively and will ensure them about certain changes made by the
airlines.
Consultancy issues: From my opinion the most effective communication barrier can be
communication. Communication process between employees and passengers can be a issue of
collaboration that without any proper reasons, employees are not able to consult passengers
about carrying laptops and other electrical devices effectively.
Culture and language issues: I have analysed that there are many passengers travelling from
various countries and nations and their language and culture is also different from each other. As
per the case study, I suggest that employees should have knowledge of various languages that
will help them to assist passengers effectively. According to my analysis, People from different
nations have various cultures and behaviours which can be the main issue for employees and
managers to assist them with effective communication. (Fill and Turnbull, 2016).
Lack of information: As per my opinion, Employees should known the main reason behind not
carrying laptops and other accessories in aircraft. I am able to said that passengers will argue
with employees that their boarding passes and other information is in their laptop and mobile
phones. This will the major problem for managers. I suggest that, In order to assist passengers
more effectively, they should know reasons behind such policies and also information which can
be explained to passengers. They should assure passengers that their luggage will remain safe in
the aircraft. (Heifetz and Linsky, 2017).
Channels of communication- communication can be done via different channels such as :-
Meeting – I will organise a meeting for all the employees to make changes made in policies can
be informed to them.

E mail- As I know technology is taking place everywhere that an E mail can be send to all
employee regarding changes in policies. It is the best and most effective way of communication.
Phone- I believe that calls can be done to 2-3 employee and instructions should be given to them
to tell to inform other colleagues.
TASK 9
In this module, I believe the main information and learnings that have found include what
have I acquired through role of perception in communication and different modes of
communication. In my opinion it can be said that communication is everywhere and also
necessary for all the organisations in order to understand various things regarding activities. The
process of communication which includes the message, the receiver, the channel and the sender
(Katz, Lazarsfeld and Roper, 2017). As per the case study I have analysed the importance of
Communication that it is crucial for an individual in terms of culture, social, personal and
psychological understandings. There are some certain factors I have evaluated in this case study
that affects an individual in various terms such as personality, intelligence, past experience and
motivation. I determined that communication is oral, written, verbal and non-verbal including
mass communication. Formal and informal communication is made in organisations in order to
provide information effectively. There are some communication barriers I have evaluated in this
case study which affects the process of understanding different things such as various culture,
language, physical and perception. Communication skills are important for managers in order to
provide effective information to their employees so that they can assist their work and other
people effectively and efficiently. There are Some factors I believe such as costs, type of
message, technology etc. should be take into account by managers while communicating with
any passenger. (Nagatsuma, Ducournau and Renaud, 2016). I believe this will help to make
communication process more effective and efficient that will lead towards effective management
for the airlines regarding policy distribution effectively.

REFERENCES:
Books and Journals :
Al-Ali, A., Masimo Corp, 2015. Physiological measurement communications adapter. U.S.
Patent 9113831.
Andrews, J.C. and Shimp, T.A., 2017. Advertising, promotion, and other aspects of integrated
marketing communications. Nelson Education.
Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Claxton, G., Owen, D. and Sadler-Smith, E., 2015. Hubris in leadership: A peril of unbridled
intuition?. Leadership 11(1) pp.57-78.
Covin, J.G. and Slevin, D.P., 2017. The entrepreneurial imperatives of strategic
leadership. Strategic entrepreneurship: Creating a new mindset, pp.307-327.
DuBrin, A.J., 2015. Leadership: Research findings, practice, and skills. Nelson Education.
Fill, C. and Turnbull, S.L., 2016. Marketing communications: brands, experiences and
participation. Pearson.
Heifetz, R. and Linsky, M., 2017. Leadership on the Line, With a New Preface: Staying Alive
Through the Dangers of Change. Harvard Business Press.
Katz, E., Lazarsfeld, P.F. and Roper, E., 2017. Personal influence: The part played by people in
the flow of mass communications. Routledge.
Nagatsuma, T., Ducournau, G. and Renaud, C.C., 2016. Advances in terahertz communications
accelerated by photonics. Nature Photonics 10(6) p.371.