Consultancy In Practice

Consultancy In Practice

Table of Contents
Introduction......................................................................................................................................1
Task1................................................................................................................................................1
Task 2...............................................................................................................................................3
Personal Development Plan (PDP).........................................................................................4
Conclusion.......................................................................................................................................5
References:.......................................................................................................................................6
Books and Journals.................................................................................................................6

Introduction
Self-reflection can be defined as the ability of an individual to deliberately pay attention to the
one’s thoughts, decision, actions, behaviour and emotions. It is basically analysing and revising
the events of past to understand what had happened, what actions were taken place and what was
the outcomes of the actions. It is closely interrelated with the learning from the experience on the
basis of evaluation and make decisions to do something differently to better deal with the
situation or repeat the same actions (Nurdiani and et. al., 2019). The Report is the self-reflection
on the basis of the problem solving process of client’s business problem as a member of team.
The objective of the report is to highlight the learning from experience and the skills gap that
need to be developed in future as career.
Task1
Customers are a key part of any business as business exists in order to serve the needs,
desires and wants of the customer. There are several issue and challenges that a business face
whether it is from internal management or outside world. Being a part of customer services
department I have been dealing with several unhappy and dissatisfied customer that might bring
only negative consequence for the company in which I work. Recently, I was a part of the team
who was working on providing the solution to customers who are having bad experience with the
products we have launched recently. Customer relationship is very much essential for the
company to manage the issue and problems customer face with the products or services offered
by the company.
The project was to improve the experience of the customers with regards to the products and
services they used and somehow this could be due to improper planning of product development,
poor research or not having a clear understanding of the needs, wants and desires of the customer
and what value they are looking for (Wadsworth, 2019). Working on the project I have
understand the role of research and development in catering to the needs of the customer in a
better and effective way. Out team actively took the problem into consideration and start
working on finding the sources of problem, from where the customer started feeling undervalued
and dissatisfied. Getting deep into the sources of problem I have developed ability to critically
think over the problem and provide the optimum solutions for the problem currently client is
1