BM562 Consultancy in Practice: Reflection on Skills Development

This report discusses the skills developed by the author while working on complex business issues in TESCO. It covers the challenges faced, action plan to fill skill gaps, and how the author plans to use their learning experience in future career positions. The report also includes the author's CV.

BM562 Consultancy in
Practice

Table of Contents
Introduction:.....................................................................................................................................3
MAIN BODY...................................................................................................................................3
Task:1...............................................................................................................................................3
Description of skills that I have developed as the result of my project:.....................................3
What I know now that I don't know at the beginning of the process:.........................................4
Explaining about to which extent I have raised my confidence level:........................................5
How can I use my learning experience in my future career positions:.......................................5
TASK:2............................................................................................................................................5
Preparing action plan in order to order to fill my skill gaps:......................................................5
Conclusion:......................................................................................................................................7
References:.......................................................................................................................................8
Appendices:......................................................................................................................................9

Introduction:
The learning and development skills is crucial for the people that supports them to
achieve greater heights in their professional careers. This learning of skills is absolutely
necessary for attaining personal as well as professional goals. The report will discuss about my
reflection on the skills that I have improved by participating in solving complex business issues
of my client's company. In addition to this, the report will also cover the challenges that I have
experienced as well as will make an suitable action plan to address those skill gaps. Moreover,
the report will also explain about my CV on the basis of company's needed skills.
MAIN BODY
Task:1
Description of skills that I have developed as the result of my project:
The business issues in the company can erupt in any form such as while evaluating the
performance, while leading the whole team or can occur as the result of uncertain
conditions(Newell, 2020). Hence, the development of right skills is critical in order to overcome
these business problems. The skills that I was able to develop on the completion of my project is
discussed below:
Team working skills:
Through this project, I was able to improve my team working skills as this project has
provided an opportunity for me to solve complex business issues by working as a team. In
addition to this, I have also developed leadership skills by managing the group of large people.
Communication skills:
Due to the frequent communication in my job role, in was able to enhance my
communication skills. As I got opportunity to communicate on the meetings with client that has
really made my communication skills in the better way(van der Vleuten, van den Eertwegh and
Giroldi, 2019).
Problem solving skills:
The other important skills that I have learned during the course of my job is critical
thinking or problem solving skills. By consistently engaged in finding root cause of complex
issue issues has allowed be to improve problem solving skills.

Flexibility skills:
The other skills that I have greatly improved is the flexibility skills. This project has
given me the chance to understand the opinions and point of view of each staff members before
reaching to any conclusions.
What I know now that I don't know at the beginning of the process:
I have completed my post graduation diploma in business administration through which I
have gained critical knowledge about the business management models as well as theories.
During the initial process of learning I have gone through the problems related to understanding
difficult business concepts that are new to me but now after completed my study I was able to
grasp the business related concepts by hard and consistent study. I am currently working in the
TESCO company as a consultant where I provide advices related to solving complex business
problems(Simpson, 2018). In the course of working in the company, I have developed my
leadership, problem solving as well as communication skills. Due to this, now I can effectively
communicate with anyone without feeling shy or under-confident. At the beginning, I also don't
know properly about how to negotiate effectively with any person but after gaining experience
within the company I have learned proper negotiation skills by interacting with various clients in
the process. Moreover, During the job process, I have also learned the actual usage of business
theories in the real business conditions which supported me in gaining better understanding of
the business management related theories as well as models. Furthermore, I have also greatly
enhanced my critical thinking skills by taking part in providing solutions to the complex business
issues that has occurred during the course of my job.
Explaining about to which extent I have raised my confidence level:
During the job process, I have successfully increased my level of confidence by
interacting with individuals of different opinions, beliefs as well as expertise level. In relation to
this, my confidence level has also raised by providing effective solutions to the complex business
problems with the support of team members. Moreover, the higher confidence level has
supported in performing my job roles and duties in the most efficient manner as well as building
confidence level has also assisted me in initiating effective communication with my superiors
and subordinates(Yamazaki, Toyama and Attrapreyangkul, 2018).

How can I use my learning experience in my future career positions:
I have gained the understanding of business concepts as well as models after completing
my post graduate diploma in business management. This will support me in entering into any
business related fields in the future. In addition to this, with the help of gaining experience
through my current job role, I can confidently hold the higher positions that needs greater
commitment as well as responsibility. During this job role, I have greatly enhanced my
consultancy knowledge which will guide me in doing effective performance in companies with
more dynamic business environment. As I was able to hone my team working skills as well as
communication skills I want to work in the well reputed organisation such as KPMG where I can
further learn new skills as well as hone existing skills in the process. Along with it, I will apply
for the higher positions in the KPMG company as I have the experience of solving the business
problems with the great rate of efficiency(Hanshaw and Hanson, 2019).
TASK:2
Preparing action plan in order to order to fill my skill gaps:
Skills needed and why? Needed Actions Time duration
Time management skills is
important skills in order to
effectively manage the time
related to completing business
tasks within the specified
deadline. This is much
essential skill for me
especially in achieving the
higher positions with greater
responsibilities as well as
duties. In addition to this,
improving this skill will allow
me to gain positive as well as
timely results(Drew, 2018).
I will manage my time by
focusing on completing the
most important business task
on the priority basis. In
addition to this, I will give less
time on tackling with the less
important business function.
Moreover, I will also take
necessary steps in adopting the
digital technologies such as
smart watches or tracking
applications which will remind
me for completing each
business activity within the
specified time period.
In order to improve Time
management skills I will need
2 months.

Positive thinking is very
crucial in order to stay positive
during solving even the
complex business issues. The
improvement of this skill is
much more important for me
in my real life also as this will
motivate me to remain positive
even during the toughest
challenges during my life. In
relation to this, the
improvement of this skill will
allow me to inspire other staff
members in giving their best
without thinking of any
negative outcomes.
In order to enhance my
positive thinking, I will attend
seminars which will be based
on how to improve positive
thinking skills. In addition to
this, I will also perform
meditation exercises in order to
develop my feel good
hormones which will directly
made me think about positively
present in environment rather
than negativity(Akhmetshin
and et.al., 2019).
For improving positive
thinking skills I need 1 month
time.
Learning new things is the
most needed skills especially
working in the complex
business environment that
require constant update of
skills as well as knowledge.
The development of this skill
will be critical for me in
adopting the change in
organisation by learning
effectively the new skills
needed for aligning with any
changes. This skill will also
support me to become
competitive consultant as well
In order to learn the new
things in better way, I will
think about the future benefits
as well as rewards that I can
achieve after learning the
required skills. Along with
this, I will focus on finding
effective ways for learning
new things in the timely as
well as efficient manner.
Moreover, I will think on
positive sides rather than
focusing on negative sides of
adopting new knowledge or
skills.
For developing this skill, I
will improve it within 3
months.

as will motivate me to perform
higher job positions in the
most effective as well as
efficient manner(Wisshak and
Hochholdinger, 2018) .
Conclusion:
It has been concluded from the above report that learning as well as developing skills is
critical process which support the candidate to effectively manage complex business processes.
The report has covered about the important skills that I have learned during working in the
TESCO company. In addition to this, the report has also discussed about my career progress as
well as included the use my skills in adopting higher positions. Moreover, the report has also
highlighted my action plan in order to improve the skills that I want to enhance for reaching
greater heights in my career. Furthermore, the report has also included the CV of mine.
References:
Books and Journal
Akhmetshin and et.al., 2019. Entrepreneurial skills development through distance
learning. Journal of Entrepreneurship Education, 22, pp.1-12.
Drew, S., 2018. The student skills: guide. Routledge.
Hanshaw, G.O. and Hanson, J., 2019. Using Microlearning and Social Learning to Improve
Teachers¡¯ Instructional Design Skills: A Mixed Methods Study of Technology
Integration in Teacher Professional Development. International Journal of Learning and
Development, 9(1), pp.145-173.
Newell, K.M., 2020. What are fundamental motor skills and what is fundamental about
them?. Journal of Motor Learning and Development, 8(2), pp.280-314.
Simpson, O., 2018. Supporting students in online, open and distance learning. Routledge.
van der Vleuten, C., van den Eertwegh, V. and Giroldi, E., 2019. Assessment of communication
skills. Patient Education and Counseling, 102(11), pp.2110-2113.
Wisshak, S. and Hochholdinger, S., 2018. Trainers’ knowledge and skills from the perspective
of trainers, trainees and human resource development practitioners. International
Journal of Training Research, 16(3), pp.218-231.

Yamazaki, Y., Toyama, M. and Attrapreyangkul, T., 2018. Cross-cultural differences in learning
style and learning skills: A comparison of Japan, Thailand, and the USA. In Handbook
of research on cross-cultural business education (pp. 160-182). IGI Global.
Appendices:
Developing my CV:
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CONTACT INFORMATION
Email address:
Phone no:
Address:

CAREER OBJECTIVE
To enter into dynamic organisation which can support me to improve my knowledge as well as
can assist me in utilising skills for unleashing better performance.
ACADEMIC BACKGROUND
Course Year University
Bachelor of business
administration
2015-2018 London school of economics
Post graduation diploma in
business administration
2018-2019 Boston University
PROFESSIONAL BACKGROUND
Organisation Role played Responsibilities Duration
TESCO Consultant Solving business
problems
February 2020 -
present
SKILLS AND KNOWLEDGE
 Leadership skills
 Communication skills
 Microsoft applications knowledge
 Problem-solving skills
POSITION OF RESPONSIBILITY
I will be responsible for solving as well as managing the complex business issues by working in

teams.
ADDITIONAL INFORMATION
Hobbies: My hobby is learning new languages as well as also have interest in reading business
related articles.
PERSONAL DETAILS
Date of Birth: 21.12.1997
Marital status: Unmarried
DECLARATION
I hereby verify that the information provided are actual and accurate to the best of my
cognition and belief.