Role of HRM in reducing high employee turnover

Dissertation

Executive Summary
Human resource management is the systematic process of managing people in an
organisation and it can involve recruiting, firing, training and motivating workers. Main purpose
of this dissertation is to identify the role of HRM in reducing high employee turnover. For
achieving this aim, different activities have to be completed by researcher. Introduction is a first
activity that have been done by developing aims and objectives of the research. Literature review
is consider another activity of study that have been completed by using number of secondary
sources such as books, journals, articles, publication research etc. These are more effective and
useful sources that supported researcher in collection of in-depth data about the topic. Research
methodology is consider another activity that have been done by using number of research
methods quantitative research, deductive approach, positivism philosophy etc. These are
consider main methods that helped investigator in collection of primary information regarding
the topic. Findings and interpretation are consider another main activity that was completed by
researcher by using questionnaire. As it is an important tool of primary data collection that help
researcher by providing reliable as well as valid information regarding the current study.
Conclusion and recommendations is consider last activity that helps reader in identification of
research objectives are achieved or not. At last reflection have been done by describing an
individual experience in conducting of this dissertation.

ACKNOWLEDGEMENT
Firstly, I want to give thank to God for encouraging me at all stage of life as well as
giving me more confidence to accomplish my goals and objectives. I also want to thank my
superior for their appropriate guidance and help throughout dissertation by giving information to
me with patience, solving my queries and help me at all stage of project.
In addition I want to thank worker of Boosts Plc who give their time to me for fulfilling
the questionnaire and support in completing each activities of my research in effective manner
with their aid. Without the assist of worker this research may not acquire done effectively.

Table of Contents
Executive Summary ........................................................................................................................2
ACKNOWLEDGEMENT...............................................................................................................3
Title: “To identify the role of human resource in maintaining the high employee turnover. A
study on Boosts Plc..........................................................................................................................1
Chapter 1: Introduction....................................................................................................................1
1.1 Background to research topic.................................................................................................1
1.2 Background to research organisation.....................................................................................1
1.3 Research Rationale.................................................................................................................2
1.4 Research Question.................................................................................................................2
1.5 Research aims and objectives................................................................................................2
Chapter 2: Literature Review...........................................................................................................4
2.1 Introduction of literature review............................................................................................4
2.2 Themes of Literature Review.................................................................................................4
2.3 Conclusion of Literature Review...........................................................................................7
Chapter 3: Methodology .................................................................................................................8
Chapter 4: Findings and analysis ..................................................................................................13
Chapter 5: Conclusion and Recommendations .............................................................................21
Chapter 6: Reflection and alternative research methodology .......................................................23
REFERENES.................................................................................................................................24
.......................................................................................................................................................25

Title: “To identify the role of human resource in maintaining the high
employee turnover. A study on Boosts Plc.
Chapter 1: Introduction
1.1 Background to research topic
An organization today, in competitive business environment cannot survive for long
period, without effective workforce. For attainment of corporate goals, every firm requires to
retain employees who are highly skilled and loyal for giving best performance. In this regard, it
is essential for management to concern on retaining the valuable employees who their level best
for running business successfully (Baporikar, 2020). As workers that stay for longer duration in a
particular organization, used to get more familiar with organisational rules, guidelines as well as
business policies. Therefore, this would get advantage to employers to mould their abilities and
performance as per requirement of business, to achieve certain goals.
With this regard, to reduce labour turnover and retain workers within workers for longer
duration, human resource management performs a specific role (Armstrong and Taylor, 2020).
For this purpose, they conduct a number of activities like development of motivational practices,
hiring right employee at workplace, organising personal and organisational training to meet
needs of workers at per both personal and business level. To evaluate this concept, a research is
under present dissertation, by choosing one of the leading retailer of UK i.e. Boosts Plc. The
reason to choose this firm, is its competitive position and large workforce, where more than
56,000 workers are work in cooperation to achieve business objectives. Under this research, a
number of sources to collect primary and secondary data, with techniques to interpret same, are
used.
1.2 Background to research organisation
Boosts Plc Limited is one of the largest retailer of UK that offers health and beauty related
products, as well as run pharmacy chain in a number of countries. It is founded in 1849 by John
Boot and headquartered in Nottingham, UK. This retailer organisation is considered as one of the
largest firm, that has maintained its level of competencies from last 170 years. In order to sustain
its competitive position, HR management of this firm highly focuses on retaining the workers for
longer period. Taking this objective as main priority, managers of respective retailer also concern
on engaging workforce more in success of company, by giving them tough roles and
1

responsibilities (Kehoe and Han, 2020). But due to entrance of global companies in the same
market area, this company has faced a high employee turnover rate, where to retain loyal
workers, HR managers concerns only on implementing the best practices, which are going to be
evaluated under this research, by taking both qualitative and quantitative approaches.
1.3 Research Rationale
Today, as business environment has become much complex, where each and every
organisation mainly seek to gain high competitive advantages. For this purpose, management of
such firms concerns more on developing effective workforce and retaining them for longer
period (Udemba and Ibeneme, 2020). Thus, conducting research on such a vast topic, will help
project team members in enhancing their knowledge about value of workers in an organisation,
including role of human resource management in retaining them at workplace. Doing research on
this selected topic also help project members to develop their abilities in terms of ICT skills (for
making a project), research skills, team-sharing abilities and more. This would develop effective
competencies under researchers, including their employability skills to gain adequate job in
future, as per their educational field. Furthermore, as this project is group based, so, it would
give opportunity to each member to identify own strengths and weaknesses, including ways to
overcome from the same. Working in group project also enhance management and leadership
skills under associated researchers of this project.
1.4 Research Question
To conduct a research, it is essential for project makers to have knowledge about problems
that they have to address, by proper case analysis. In context with present research, following
questions are going to be addressed –
 How increasing staff turnover rate impact on organisational performance?
 Why staff retention is vital for a firm for its business growth?
 How HR team of a company reduce the staff turnover in current and future of business?
1.5 Research aims and objectives
To make dissertation on any topic, proper aims and objectives need to be framed, that
provide guidance and clear instruction to researchers, about what they have to achieve. This
would help in increasing chance of obtaining proper and effective outcomes of research, by
2

gathering and analysing information systematically. In this regard, aims and objectives of present
research topic are described as below –
Research aim:
“To determine role of human resource management in a firm in reducing staff
turnover rate. A case analysis on Boosts Plc”
Research objectives:
 To identify the factors that lead to increase staff turnover rate within an organisation
 To evaluate the impact of staff turnover rate on organisational performance
 To determine the role of human resource team of Boosts Plc in reducing its staff turnover
rate.
3

Chapter 2: Literature Review
2.1 Introduction of literature review
Literature review are the scholarly sources that is founded from the books, journals,
articles, theses and many others data as well. This has been done on a specified topic or a
question of research in order to relate the research to the existing knowledge. It is more often
written as the research paper or the dissertation that includes the brief and current knowledge on
a particular topic. It has been done as the theoretical and the methodological contribution of a
specified topic. It could be written to generate the brief cognition about the certain topic that has
been generated to emphasis more and more knowledge.
2.2 Themes of Literature Review
First Theme - Factors behind increasing staff turnover rate within an organisation:
As per the viewpoint of Katie Martinelli, 2017, employee turnover rate defines the
percentage of workers that leave the company after the certain period of time and that all will be
replaced by the new employees. There is nothing new in joining and leaving of the employees
from the company and in that some of the reasons are very much foolish that must be avoidable
by the company. On the other hand if employee leave the company because of unhappiness then
it is the major issue that has been resolved by the company. High turnover ratio takes the lot of
time and money of the company as they spend the large amount to provide the required training
to the employees. It could tarnished the reputation of the company and people start assuming that
particular company doesn't have good working culture and start avoiding the company. That is
generated because of lack of growth and progression if company doesn't measure growth on
timely manner then employees losses their hope and look forward to the other company. If
company puts extra work load to the employees that brings more pressure on them and then
employees start leaving the company due to more frustration. If employees doesn't get accurate
feedback then they get bored and doesn't found any path to measure the success and
development. Employees also start leaving the company if they didn't get the exact recognition
from the higher level authority and if there work doesn't get recognised by any other then it was
just the wastage of time. If employees doesn't have any authority to take several decision then it
affects the self esteem of the employees and they start feeling outside and that all contributes to
the higher turnover ratio.
4