Impact of Culture on Managerial Decision Making in International HRM

BMP6003 International
HRM
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INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................4
Overview of organisation............................................................................................................4
The impact of culture on managerial decision making in relation to international human
resource management..................................................................................................................5
Cultural and HRM issues UK companies need to take into consideration when locating a call
centre operation in Japan.............................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and Journals........................................................................................................................10
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INTRODUCTION
International human resource management is defined as a formative process to acquire,
allocate and utilise human resources in a global business to accomplish organisational goals. It is
termed as a set of activities to target human resource management at international level (Horak,
Brannen and Collings, 2019). It aims towards accomplishing objectives organisation and gain
for competitive advancements against rivals at international and national level. International
HRM mainly involves functions like recruiting, selecting, training developing, performance
appraisal and dismissal at international level. Present report has been conducted on, EE limited.
Company operate their functioning as a British mobile network operator established in the year
2010. Main products of entity include mobile telephony, fixed line telephony, broadband internet
and digital television. Present report include the culture as well as HRM issues that are required
to be effectively considered by entity in order to operate their call centre in Japan.
TASK
Overview of organisation
EE is a part of BT group which is one of the largest as well as most advanced digital
communications entity operating the services in Britain that deliver mobile and fixed
communications services. EE conduct their business functioning with having 553 retail stores
and offer their effectively to 32 million and more than customers. Company offer faster speed
sources comparatively to other entities in United Kingdom. It is one of the UK biggest and
leading mobile networks who offer different type of services like GPRS, GSM, Wi-Fi, spectrum
dongle, etc to customers. In addition to this has been determined that respective company
perform their business operations in telecommunication industrial sector. Further it has been
evaluated that company is duly committed to their customers to be one of the most trusted brand
in telecommunication services in UK. Company effectively aim towards sharing power of
connectivity among every individual in the provinces of United Kingdom. EE operate their
service with having number of responsible individuals, and significantly aim towards building
“Better Britain” by offering successful new digital infrastructure for country. In addition to this it
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has been evaluated that company effectively offer support to communities as well as individuals
in a best effective manner. Entity effectively conducts their business functioning with having a
vision to improve individual digital skills. Along with this by being most successful company in
United Kingdom in telecommunications industry they significantly boost youth employment.
Furthermore, they operate their functions in a best effective manner with having collaborative
nature with their suppliers and customers (Prova, 2019). Entity have mission which is to
effectively provide best services and best network to their consumers in order to effectively build
their trust and loyalty towards organisation.
Having highly skilled, experienced, talented and potential individual EE perform their
roles and responsibilities in the well defined manner and significantly aim towards satisfying
needs of customers with an aim to ensure their trust as to gain maximum competitive advantages.
By being most trusted communications company they committed to keep their consumers safe,
empowered and secure. Along with this as to successfully fulfil business and corporate standards
company maintain positive and healthy relationship with their supply chain and operator services
in a responsible manner. Thus, as per the above discussion it has been evaluated that it is one of
the most trusted brand in United Kingdom with having formative vision to deliver best services
and network to their consumers while supporting employment in country.
The impact of culture on managerial decision making in relation to international human resource
management
Decision making is most important process that has been undertaken by manager within
an organisation at any level. Decision making duly include estimation of the probability of an
outcome and how appealing those outcomes would be (Lertxundi, Barrutia and Landeta, 2019).
In context with, EE Limited it has been identified that top managers of company hold the
responsibility to undertake decision process. In this process first step is related to set managerial
objectives. Further manager search for alternative in order to fulfil organisational objectives next
step is related to comparing alternatives in a best effective manner. Next step in the process of
strategic decision making include the act of choice, in this manager select certain direction and
further implement the decision into real process. Last step involve follow up and controlling of
objectives in order to ensure that decision making process must be effective as to attend high
profit advantages. In context with present scenario, it has been analysed that in order to allocate a
call centre operation in Japan organisation is required to effectively identify impact of culture on
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