Developing Emotional Intelligence Skills for the Workplace

DEVELOPING
EMOTIONAL
INTELLIGENCE
SKILLS FOR THE
WORKPLACE

INTRODUCTION
Emotional intelligence, emotional leadership, emotional quotient and emotional
intelligence quotient, is the capability of individuals to recognize their own emotions and those
of others, discern between different feelings and label them appropriately, use emotional
information to guide thinking and behavior, and manage or adjust emotions to adapt to
environments or achieve one's goals. Tesco is a British multinational groceries and general
merchandise retailer with headquarters in Welwyn Garden City, Hertfordshire, England, United
Kingdom. It is the third-largest retailer in the world measured by gross revenues and the ninth-
largest retailer in the worldmeasured by revenues. It has shops in seven countries across Asia and
Europe, and is the market leader of groceries in the UK (where it has a market share of around
28.4%), Ireland, Hungary and Thailand. This report covers issues such as the importance of
developing emotional intelligence in the workplace and the relationship between emotional
intelligence, effective management communication and business advantage, evaluate ‘models of
emotional intelligence’ you can apply to your chosen organization and explain the extent to
which you think they are appropriate in meeting the development needs of the individual and the
importance of emotional intelligence and mindfulness in the workplace and how developing
emotional intelligence can help an organization to gain competitive advantage. This report
highlights the fact that Tesco has started valuing their employees as now they believe that the
goals that they are achieving are because of them as they are able to manage the factor of
emotional intelligence well.
MAIN BODY
1. Explain the importance of developing emotional intelligence in the workplace and the
relationship between emotional intelligence, effective management communication and
business advantage.
Ans. - The development of emotional intelligence in the workplace is very much necessary
because the the employees have to work in a manner in which their abilities to deal in different
situations of the market will be evaluated. There are many times when an employee have to think
by their heart and not by their mind in the organization for making the profit and keeping the
loyal customers happy. The emotional intelligence is the ability ton understand the emotions of
the other and of our self. If any employee is able to do so then they will be able to make the right
decision which will be beneficial for the future of the organization. (Gill, and et.al., 2015) The

communication process among the employees also gets better if they have a emotional
connection in them. The contribution of emotional intelligence in the organization is that they
helps in understanding the behaviour and attitude of the employees and the other competing
firms in then market. This helps in making the best strategies for expanding the business and
making stability in the market. The organization have to deal in all the aspects with their
customers. These aspects can be emotional aspect, business aspect, profit making aspect etc. The
emotional intelligence also helps in doing the recruitment and selection of employees in the
organization. The HR mangers have the ability to catch the attitude and nature of the candidate
very quickly. This helps in choosing the best candidate for the organization. The development of
the emotions also helps in solving the conflicts and problems of the organization. For example if
the organization is facing disputes among the employees working in it, then and the employees
are not able to solve the problems and disputes among themselves then the HR department or
the senior manager of the organization use their emotional skills which help in solving the
disputes of the organization. The promotional strategies of the business and the leadership styles
used by the organization also needs the developed emotions and strong faith on the decisions
taken by the mangers of the organization. The inspiration factor is part of emotional development
in the promotional activities of the organization. The employees inspires the customers to use the
products and services of the organization emotionally by telling them the benefits and usage of
those products in the market. There are many camps and emotional advertisements made by the
organizations to attract the public by giving the emotional message related to love of parents and
family which the customer emotionally attracted towards the product and services and they
purchase it. The emotional developments also helps in improving the leadership styles and
communication of leaders with their team members. The leader must be capable to understand
the needs and wants of their team members which they show emotionally. The emotional
connection between the team leader and their members is very much important because there are
many work which can be conveyed to the employees only if the team leader is having a
emotional connection and attachment with their employees. The relation ship between the
emotional intelligence, effective management communication and the business advantage is
interlinked with each other. All these three activities of the business needs the developed
emotions of the employees and they should know how to deal with the practical situations in the
organization. The emotional intelligence makes the communication more strong and effective in

the organization. The business advantage also needs the best communication and emotional
intelligence for making the strategies of the business. The relationship between the these three
are that they all needs the emotional strategies to achieve their goal or target in the organization.
(Rufai, and et.al., 2015) The effective management communication can be made in the
organization only if the employees are having emotional connection among themselves in the
form of trust and honesty for each other which will make the work more effective and quickly
achievable. The relationship between the workers and their supervisor must be effective so that
the employees can clearly discuss all the issue and problems they are facing inn the organization.
The emotional intelligence is also very much important in the making the business strategies and
the business advantage more productive and profitable for the business of the organization. This
can be done by making the promotional strategies which will directly touch the heart of the
customers or which will directly strike in the mind of the customer so that they will easily
recognize the product and the organization which has produced that product or service. The
relationship between the emotional intelligence and the business advantage is that the many
business strategies and the business processes needs the use of emotional intelligence in the
making the B 2 B business and in dealing with other operational activities of the business.
(Herpertz, and et.al., 2016) In this the business needs emotional and practical mind to deal with
the activities of the business. In this the operation manager take the responsibility to check and
see what how much production is done in the business and how much is demanded by the
customers of the company. The business advantage is used to make the market research by doing
the telemarketing and surveys among the customers of the organization. This is used to check
what are the perception and requirements of the customers which matches their emotions and
sentiments and what are the offerings made by the organization in the market. If the product
offerings by the organization does not meet with the customers demand or it does not meets with
changing market scenario then the organization will use many emotional ways and strategies
which will make the customers emotional and will be helpful in meeting the sentiments of the
customers. This makes the customers to understand the utility of the product and they will
purchase that product without any hesitation. The relationship between the effective
communication management and business advantage must b positive if the organization wants to
achieve the success in the market. The effective communication management is helpful in
making the business advantage more strong and effective in the organization. (Parnell, R.B. and