Importance of Emotional Intelligence in Workplace

Emotional Intelligence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1) Importance of developing emotional intelligence and relationship among emotional
intelligence, management communication and business benefits...............................................1
2) Models of emotional intelligence...........................................................................................4
3) Critical evaluation of importance of emotional intelligence and mindfulness and ways to
develop emotional intelligence that help an organisation in achievement of competitive
advantage.....................................................................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Emotional Intelligence refers to capacity to be control, aware, express emotions and
handle the interpersonal relationships empathetically and judiciously. It is capability of an
individual to manage as well as control emotions and also possess ability for control others
emotions. It includes being more sensitive and perceptive of emotions of other people and also
having ability to facilitate the improved performance based on knowledge. Modern workplace is
to be characterised through the teamwork, mutual respect and open communication between staff
members and supervisors (Bozionelos and Singh, 2017). This present report is based on the
Tesco and it is British multinational groceries and the general merchandise in United Kingdom.
It has diversified in areas like clothing, furniture, software, toys and many other products. In
given report will be discuss about the importance of developing the emotional intelligence at
workplace and relationship among emotional intelligence, business advantage and effective
management communication. The models related to emotional intelligence is going to discuss in
relation to organisation and it extent to meeting development requirement of a person. There will
be critical appraise significance of the emotional intelligence at workplace and how this can
assist a company to gain competitive benefit.
MAIN BODY
1) Importance of developing emotional intelligence and relationship among emotional
intelligence, management communication and business benefits
Emotional intelligence is an ability to understand, manage and use own emotions in
positive manner to relieve stress, empathize with the others, communicate, defuse conflict and
also overcome from challenges. It is helpful in develop string relationship , success at workplace
and attain career as well as personal objectives (Cabello and et. al., 2016). The emotional
intelligence consists being sensitive and also perceptive of emotions of other people and having
an ability to facilitate the improve performance on knowledge. This is an ability to identify as
well as understand the emotions and their affect on attitudes and behaviour. Those which have
high level of the emotional intelligence with own and other people emotions. It includes being
more sensitive and perceptive of emotions of other people and also having ability to facilitate the
improved performance on the basis of knowledge. In context to this, emotional intelligence
forms juncture at which emotional and cognition meet. This facilitated capacity for motivation,

stress management, reasoning, communication and also ability to navigate and read excess of the
conflicts and social conditions. This can lead on path to happy and satisfied life through giving
framework by which apply intelligence standards to the emotional responses and also understand
those to be logically consistent with specific beliefs regarding emotion. On the other hand,
emotional intelligence states that the personal qualities like ones listed strongly impact both
business and personal success at workplace. This can affect decision which make everyday
consisting recruiting, leading, promoting and firing (Dabke, 2016).
At the workplace, emotional intelligence plays a necessary role. It is gateway to
balanced- life. The main importance of emotional intelligence is relationship. Through
understanding as well as managing the emotions in better manner, it is necessary to communicate
in constructive manner. In context to Tesco, manager will understand the emotions and feelings
of employees then it helps in develop the positive relationship among them. Understanding
feelings, responses and requirements of those which care about lead to be stronger and also
satisfy relationships. Success is another importance of emotional intelligence. High level of the
emotional intelligence is helpful to be more stronger internal motivators that can minimize delay,
improve ability and enhance self- confidence to focus on goal. This permits to develop the
positive support network, persevere and overcome the setbacks with resilient outlook (Extremera
and Rey, 2016). In regards to this, ability to gratification delay and see long term that impact
directly on ability to be succeed. In the emotional intelligence, leadership plays a necessary role.
It motivates the other people in positive manner and develop strong relationship with the others
at workplace. The main role of leadership in Tesco is give right direction to employees so that
they can work effectively and focus on attaining the specific goals within specific period of time.
Under this, leader can identify what requirements of people are so that they can be meet and
encourages high performance along with the workplace situation. An intelligent leader is able to
develop strong teams through use of emotional diversity of team members to give advantages to
team as whole (Goleman and Boyatzis, 2017). In Tesco, leaders with the better social skills are
good at communication that comes in handy when this comes to getting team pumped regarding
new objective or project. Mainly, Leaders are the emotional intelligence to receive bad and good
news with similar clarity of the mind and it makes subordinated more confident to be update
them. Possessing the emotional intelligence enable leaders to understand in better manner and
also motivate the people which follow them due to various reasons like treat staff with respect,