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Brief on Human Resource Development

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Added on  2020-02-14

Brief on Human Resource Development

   Added on 2020-02-14

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Brief on Human Resource Development_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK1.............................................................................................................................................3Covered in PPT...........................................................................................................................3TASK2.............................................................................................................................................32.1................................................................................................................................................32.2 ...............................................................................................................................................42.3................................................................................................................................................6TASK 3............................................................................................................................................73.1................................................................................................................................................73.2................................................................................................................................................93.3..............................................................................................................................................10TASK 4..........................................................................................................................................114.1..............................................................................................................................................114.2..............................................................................................................................................114.3..............................................................................................................................................12CONCLUSION..............................................................................................................................13REFERENCES .............................................................................................................................14
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INTRODUCTION“You Can Have The Best Strategy And The Best Building In The World, But If YouDon’t Have The Hearts And Minds Of The People Who Work With You, None Of It Comes ToLife” (Renee West, Luxor And Excalibur Hotel). Human resource development explains howcrucial is the hiring process and selecting of these resources in an organisation as they form thebase for it and help the company to survive in this competitive environment. The hiring processis a collaborative one (Knowles, Holton and Swanson, 2014). A combination of competencies,talent and desire to learn makes a perfect resource for an organisation. Vodafone, a Britishmultinational company that works in telecommunication segment and is thriving in this field ofwork. It operates in various countries and has partner networks as well. It ranks among the topmost telecommunication companies in the world. Almost every city and remote areas as wellhave its outlets. It is well known for its human resources. The purpose of research is tounderstand the human resource development strategy of Vodafone. It will explain theirrecruitment and learning styles, training and development needs of the staff. Along with this therole of government is also taken into account (Storey, 2007).TASK1Covered in PPTTASK22.1In order to learn working style and standards of an organisation, training is a must. AtVodafone they believe in providing continuous training programs for new joiners and oldemployees as well whenever required. It helps in motivating employees so that they gain selfconfidence and are encouraged to give better results.Training needs of staff at different levels in Vodafone:Management LevelOperational LevelCustomer Level
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Leadership skills are tobe developed in orderto manage a team ofpeople (Schuler andJackson, 2008).Managers are thedecision makers intheir departments.They should know howto apply strategies inworking style toachieve organisationalgoals.Any technology relatedtrainings should begiven to the workerswhich will help inincreasing theproductivity atVodafone.Training workshopsshould be arrangedwhen required.Process training shouldbe given to betterunderstand the workingstyle and culture of theorganisation.Customer complaintsshould be takenseriously and workedupon in order tominimise them.Quality in customerservice should be themain objective and formaking it effective,training is a must.How to deal with acustomer is to belearned and managersshould be able to dothis (Dowling, 2008).This table explains the different training requirements of employees at differentdesignations in Vodafone. A zonal manager requires a different set of skills than an areamanager. With the increase in responsibilities, the roles also change and it demands a particularskill set with it. To complement the roles provided, employees need to have that level of talentand competencies to cope up with the market scenario and achieve great numbers.2.2Training and development methods at Vodafone:Training methodsAdvantagesDisadvantages
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