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BSBCUE601 Optimize Customer Engagement Operations Assignment

   

Added on  2020-05-04

12 Pages2448 Words296 Views
Data Science and Big Data
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Running head: OPTIMISE CUSTOMER ENGAGEMENT OPERATIONSOptimise Customer Engagement Operations Name of Student:Name of University:Author’s Note:
BSBCUE601 Optimize Customer Engagement Operations Assignment_1

1OPTIMISE CUSTOMER ENGAGEMENT OPERATIONSExecutive SummaryThe study has been divided into two sections. The first part has been able to state on customerengagement business process management and the second part has nee able to signify on thebusiness process review and benchmark comparison. In this part the study has depicted SelfOptimization, Load Balancing Customer Engagement Business Process Management with SelfOptimization, Load Balancing, Dynamic Process Innovation, Real Time PerformanceImprovement. The modelling aspect has been identified with Business Rules, Forms Design,Simulation, Resource Management, Performance Management and the monitoring process hasbeen discerned with Business Activity Monitoring, Real Time Dash boarding andProcessInstance Search. For the second part after the determination of the statistical data and analysis ofthe customer contact process has been identified with the various types of the improvementstrategies. Australian Hardware has aimed assist the individuals in monitoring and supportingthem for the personal growth aspect and development. Some of the main aim of the corporationhas been identified with employee development opportunities and effective implementation ofthe business activities. The consistent form of the business monitoring process has been alsoevident with the performance monitoring among the employees.
BSBCUE601 Optimize Customer Engagement Operations Assignment_2

2OPTIMISE CUSTOMER ENGAGEMENT OPERATIONSTable of ContentsTask 1- Customer Engagement Business Process Management.....................................................3Introduction......................................................................................................................................3Optimization....................................................................................................................................3Modelling.........................................................................................................................................4Monitoring.......................................................................................................................................6Automation......................................................................................................................................7Conclusion.......................................................................................................................................9References......................................................................................................................................10
BSBCUE601 Optimize Customer Engagement Operations Assignment_3

3OPTIMISE CUSTOMER ENGAGEMENT OPERATIONSTask 1- Customer Engagement Business Process ManagementIntroductionAustralian Hardware is seen to deal with quality hardware products dealing in homewares, garden supplies and building materials based in Australia and globally. Australianhardware is further identified as the first store as per the name of Percy’s Home Goods situatedSt Sydney 1921. The home goods have been seen to be initially specialised for manufacturingand selling of small household furniture. The founder of the company has been seen to run thestore as a family business. During the great depression of 1930 Percy’s Home Goods began todecline. In the next three years the company was seen to close the stores and refused to removestaff. At present the business has been continued to expand to 138 stores and approximately100000 staff in the country.OptimizationSelf OptimizationThe self optimization process has been evident with runtime computing management interms of the computing environment is identified to be necessity to keep theseenvironment which needs to be continuous optimization (vom Brocke et al., 2014). Thisneeds to be introduced with the new paradigm which is seen to focus on self optimizationas per high level business objectives such as revenue maximization.Load Balancing
BSBCUE601 Optimize Customer Engagement Operations Assignment_4

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