BSBINM601 Manage Knowledge and Information Assessment Guide

This assessment guide provides a comprehensive overview of the BSBINM601 Manage knowledge and information unit of competency. It includes a range of activities, skills and knowledge assessments, and a major activity designed to assess your understanding of the key concepts and principles related to managing knowledge and information in a business context. The guide covers topics such as obtaining and analysing information, taking decisions on business issues, disseminating information, and designing, testing, and adjusting information systems to meet needs and objectives. It also explores the use of technology in knowledge and information management, statistical analysis and other quantitative methods, and risk management plans.

BSB61015
Advanced Diploma of Leadership and Management
Assessment Guide
BSBINM601 Manage knowledge and information

Assessment 1: Activities
This assessment consists of twenty-eight (28) activities to assess the student’s knowledge of this
unit.
Instructions for Students
Students must answer all questions. Most questions require short answers although some
questions require a more detailed response. Students may use various sources of information
including textbooks, learning workbooks, other documents and the internet and they must list
their sources.
ACTIVITY
1A Give an example of how you could use staff feedback to understand and solve a
business issue.
The implementation of the technology is a new aspect of the business which is
resisted by employees. This affecting the business at this time the feedbacks of the
staff is considered and understanding this helps in managing the problems.
Give an example of how you could use customer feedback to understand and
solve a business issue.
Customers feedback has helped the organisation in providing the services to new
prospects in an effective and appropriate manner (England & Harriss, 2016).
Give an example of how you could use business performance data to
understand and solve a business issue.
The business performance data provides guidance, this helps the organisation in
making decisions appropriately.
1B With reference to staff feedback, customer feedback, and business
performance data, give an example of how you would identify, define and
analyse a business problem or issue.
The feedbacks will assist the organisation in identifying the issues and problems of
the business as in their reviews there will be several drawbacks and pitfalls that will
get identify.
1C Give three different examples of business problems you could encounter at
work and for each one, identify the sources of information you would need to
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access in order to make a decision on the best course of action.
Team working- Internet and guidance of higher authority
Customers services- Feedbacks and their reviews
Disputes- Previous experiences.
1D Identify three reliable sources of information that you could use for work. For
each one, explain why it is reliable.
 Professional articles- This is reliable because it is availing the information
from the scholar’s viewpoints.
 Websites and blogs- The views and understanding of experts can be
understood here (Hewson & Stewart, 2016).
 Peer-reviewed articles- This is practice-oriented data and information which
is very reliable to gather required data.
1E Identify three different pieces of information that are relevant to your
workplace and for each, identify an official and authoritative source you would
access to learn more about this information.
Explain why each source is reliable and identify who is responsible for writing
and maintaining the information at the source.
 Information from business performance- The management is responsible for
maintaining this. The reliable is not possible to be attained as biased
situations can be faced.
 Information from customer’s feedbacks- The reliability is high and the
customers will be writing it and are maintained by the CRM team.
 Information from stakeholder’s views- The reliability of this is also very
high as this is assisting in attaining valid information. The managers of
different departments are responsible for this.
1F In what different ways can you access information?
Describe the importance of formal and informal networks and how they are
utilised to access knowledge or memory not held in the system.
How can you gain a better understanding of how knowledge management
affects the daily tasks of different members of staff? What type of information
might you need to ask about in order to review corporate knowledge?
The direct and indirect way the data and information can be able to get accessed.
The formal and informal manner is the way through which the information can be
attained. This both are an important aspect which is assisting the management to
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retrieve the accessible data and information. This is important as the information
that could not be attained easily can be obtained by the organisation in an effective
manner with the right use of these techniques (Vempaty, et. al., 2014).
Experiencing the corporate world will provide a better understanding and
knowledge of the management effects and impacts. The corporate information can
be accessed through the corporate world.
2A Identify a business problem you would need to gather information to solve.
List the objectives of this analysis and show how these help you make an
informed decision.
The resistance of employees is the business problem for which sources are very
much needed.
Objectives
 To understand the need for a management system
 To determine the ways to make decision and choices.
 To extract reliable and valid information or making decisions.
2B Give an example of how you could identify a pattern or trend and interpret
information to determine the cause and effect.
The current and the past performance will be analysed and according to that, the
coming situations will be understood. Knowing this the organisation pattern will be
selected and fishbone pattern is best used to understand the cause and effect
relationship.
2C Give an example of how you would use statistical analyses to make an
interpretation.
I will use the monitoring process for the statistical analyses in the organization. it is
helpful to identify different issues and problem. We can find out a different bug in
the system and we can remove them by understanding (Dumais, et. al., 2016).
2D Identify a business issue and a potential solution. Ask three ‘what if’ questions
of the solution and write your response to each.
Is the solution viable? Why?
The quality issues are the major issue or problem in the organization or business.
the quality of the product and services can be improved by the organization. The
quality of the product and services can be measured by the feedback which is
provided by the customers.
2E With reference to a problem and a solution, explain how you would structure
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the subsequent documentation, in terms of content, form, and style.
The featured problem and solution may be a previously used example or a new
one; in any case, you should provide a brief outline of these.
Problem- Employee’s resistance
Solution- Change management system
The structure will be documented in the form of a report and this will be presented
to the respective people. This is assisting the organisation to manage the work and
along with this, the solution will be presented in a detailed form to manage the
problems.
2F Give two different examples of how you could adjust information management
systems and decision support systems to meet your processing objectives.
 Making the decisions and record maintenance by manually the adjustment
can be made by the company.
 Implementing new system and software the adjustments can be done.
3A Explain the process you would follow in order to ensure that sufficient valid
and reliable information is available to support a decision.
Understanding the information’s basic needs, then making a set framework to
perform the work and then evaluating the gathered information id it avails positive
outcomes, then it can be defined that the information is sufficient and valid.
3B What different options do you have when you have identified a risk if
eliminating the risk is not an option? Briefly describe each.
The SWOT analysis is used in the organization to identify different risk factors in
the organization. The SWOT is used to remove the risk factors from the
organization by understanding them.
3C Identify a quantitative method and give a brief outline of it. Give an example
of how you would apply this method in making a decision on an identified
business issue.
The quantitative method is used by a different organization or business which is
used to collect different information and data (Kogan, et. al., 2012). The
quantitative method includes different data from internal and external sources.
3D Identify three different types of information you may have to consult others
about. For each, explain what the information is, why you need it, who you
would contact and whether they are internal or external to your company.
The organization contains three main types of information and they are internal
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information which is used to included finance and budgets related information.
Second in external information which is used to contain the customer related
information and last is source information which is used to include stakeholder
related information
3E Create an RACI chart for at least three tasks at your organisation. You should
state who is responsible, accountable, who to consult and who to inform.
RACI Chart
Activity
Team member
Management Managers
are
responsible
Leaders are
accountable
Managers
will consult
with leaders
The
information
will be
availed to top
management
Training Training
manager is
responsible
Trainer is
accountable
Training
manager
will ask for
anything
from a
trainer
Information
will be
availed to
management
Monitoring The
supervisor
is
responsible
The immediate
leaders/supervisor
are accountable
Employees
can consult
with the
supervisor.
The
information
will be
availed to the
organisation’s
management
and higher
authority
What should you do if you are unsure if you can make a decision or not?
It is very necessary for the management to take appropriate decisions and choices if
not made then it becomes must to consult the senior authority and discuss the faced
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issues and problems in the proper manner to attain solutions for the problem.
3F Explain your organisation’s guidelines and procedures for making decisions to
resolve business issues.
There should be no biases. The information will be critically analysed. The data
will be gathered from reliable sources. The privacy aspects will be considered. All
these are taken into notice while making the decisions.
How does your business ensure that decisions are consistent with
organisational objectives, values, and standards?
From the result and outcome of the performance, the organisation will be ensuring
the consistency of decisions with objectives, standards, and values (Crook, et. al.,
2012).
3G Give an example of a business problem you could have to make a decision
about and suggest what could happen if the decision was not taken within the
designated timeframe.
The resistance of the employees is one of the major issues and problems of the
business. For this, it is very necessary for the management to take effective and
appropriate decisions. If the decisions are not made and get done as per the set
framework then there are several issues and problems get arise and most important
the management will not get done in the proper way.
4A Explain how your organisation manages the advice and documentation needs
of its personnel, in terms of location, format and timeline requirements.
With the proper planning and management system, the organisation is managing all
the activities and advice regarding all the mentioned aspects.
4B Explain your organisation’s procedures for updating information systems.
Why are they effective?
Updating all the software, the organisation will be able to update the information
system. This is very effective as the software are having all the system requirements
so as per the need and requirements the organisation can make updates.
4C Explain how you would test your organisation’s information system to ensure
that it supports the information requirements of decision makers?
The result and the outcome of the input made will make all understand the
effectiveness of the information system in making decisions making.
What would you test?
The results and outcome will be tested.
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How would you determine its usefulness?
By positive results of the organisation the usefulness can be determined.
When are tests completed?
Within a week the test will get completed.
4D Explain your process for ensuring that the information you are going to
communicate is up to date, accurate, relevant and sufficient for the recipient.
You should answer in terms of before, during and after you create your draft.
 Making the information understand in the proper manner
 Providing real examples for making understand its effectiveness.
 Availing the data accurately.
 Reviewing the data and making it clear to the recipient.
4E What is your organisation’s communication plan? Identify one plan or an
element of a plan and explain:
 Determining the product
 Respective audience identification
Determining the secondary level audience (Boud & Molloy, 2013).
 Setting up of the goals
 Working upon the messages
Knowing about the product is the element for which-
 Who the recipient is- Customers
 Who is responsible for sending the information? - Marketing team
 What needs to be communicated- Details about the products, prices,
quality, and offers.
 Why is this information communicated to this recipient? – So that
recipient can make their decision appropriately.
4F How do confidentiality and privacy laws affect the communications used by
your organisation? Identify one aspect of communication that is subject to
these requirements and explain how it is affected and how you communicate
compliantly in this instance.
The confidentially and privacy laws many times affect the communication system
of the organisation as this will not allow the core and private things to get shared
with others. But there are situations where the information must have to be shared
so as to make any decisions or choices.
The decision of implementing new technology in the firm is getting influenced by
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the privacy law as there are situations where people have shared their personal
views but it is too personal that it could get shared to the management and decision
go hampered with this.
4G What is your organisation’s procedure for reviewing and updating
communication plans?
 Assessing the current plan
 Assessing the needs
 Developing the strategies
 Analysing strategies and plans
 Implementing
 Evaluating and examining
4H Identify three different kinds of communications your organisation could use
and for each, suggest which technology would be the best medium for that
communication, in terms of quality and efficiency.
 Telephonic communication- Wire and wireless technologies
 Email- Wireless
 Face to face communication- Internet.
4I Identify an example of corporate knowledge for each of the three areas:
 Copyright- The contents and elements of the movie cannot be copied as it is
authenticated and has a copyright.
 Intellectual property-
 Technology- Cloud computing is one of the corporate knowledge.
And explain how these affect your organisation.
The three mentioned elements are very important and this is having a great impact
on the business as these are the legal aspects which provide the company the surety
that it is carrying out its activities in a legal and valid manner (Bateh, et. al., 2013).
What steps are taken to gain and secure this corporate knowledge?
 Setting objectives
 Preparing plan
 Setting priorities
 Assessing current state
 Building up the knowledge through information.
 Implementing
 Assessing and monitoring.
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What would happen if each one was lost because it was not recorded and
secured?
If any of the steps get lost then there will be improper management and the
corporate knowledge could not be able to get attained in a successful manner as per
the need and requirements.
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Assessment 2: Skills and Knowledge Activity
Student Instructions:
Complete the following individually and attach your completed work to your workbook.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
 Existing and emerging technologies and how they can be used in knowledge and
information management
 Statistical analysis and other quantitative methods commonly used in decision
making
 Key features of management information systems and decision support systems
 Risk management plans to determine acceptable courses of action
Complete the task outlined below ensuring you cover all the required criteria in your report.
1. Identify a problem that could occur in your organisation that needs to be resolved.
For this activity, you will write a report explaining how you identified and resolved this
problem.
Report
In an organisation there are several operations and activities that are needed to be performed so
that the set standards and objectives of the firm can be able to get attained in the proper and in
an effective manner. There is a high need for management system as to handle all the problems
and issues that come across the business activities and operations. The level of employee’s
performance has to lead to think of the management that there are some issues and problem in
the firm. The performance is not getting performed in the required manner, this has been
analysed by the recordings that are been made by the leaders and superiors of the company
about the employees. The analysed problem is that the employees are not satisfied with the
working pressure condition of the firm. This is making the employees frustrated and they start
resisting to the work culture. The information and data have been gathered to understand the
problem is very reliable as this has been attained from the reliable sources. It has been critically
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analysed that the sources of information are reliable and valid. The internet was also a source
that has been used by the management so that the information and more detail about the
company’s performance can be able to get access in a systematic manner.
The statistical tools also used to determine the actual facts and figures of the company so that
the decisions and related strategies can be made. The understanding of the data and collected
data can be analysed and has been presented in the systematic and proper manner as a report.
The management system has been used to collate and record the available information and data.
This has helped in making proper records. Along with this the data and information have been
effectively analysed to determine the possible risk and threats. After analysing the problem that
is related to the employee’s resistance, it has been understood that there is a high need for
management of the entire planning and system. The information then has been provided to the
top management who consulted with the consultant for advice and suggestions. Understanding
it, the organisation's guidelines have been updated and flexibility in working was strategies and
then the working and operations are accomplished in timely and proper manner.
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Assessment 3: Major Activity
This assessment consists of twenty-nine (29) short answer questions to assess the student’s
knowledge of this unit.
Instructions for Students
Students must answer all questions. Most questions require short answers (maximum of 30
words per answer). Students may use various sources of information including textbooks,
learning workbooks, other documents and the internet and they must list their sources.
Questions:
1. Why is staff and customer feedback important when dealing with business issues?
The staff and customers feedbacks are very important as this will be aiding the management to
deal with the issues and the feedbacks will be availing several important information about the
external aspects.
2. Why do you need to define and analyse business issues?
The business issues have to be defined so that the plans and strategies can be made in the proper
and systematic manner. this will also help the management of the firm to carry out the working
in the proper way avoiding and managing the issues (Ragin, 2014).
3. Why do you need to be aware of different information sources in the event of a
problem?
The information will be guiding the management to make effective and appropriate decisions.
The right choices will help in managing the issues and problems that are been faced by the
organisation.
4. Why do you need to ensure that you use reliable information?
It is very necessary to ensure the data used by the firm is reliable because this will be assisting
the management to meet its set standards and objectives. If the reliable sources are not used
then it becomes difficult for the management to attain its sustainability in the market.
5. Why should you cross-reference and check information?
To check whether the data an information is valid, accessible or reliable, the management
mostly uses to cross-references and check the available information.
6. Why might some information relevant to the operation of the business not be recorded
in the information systems?
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There is some information which is very basic and is getting done on a regular basis, therefore
it is not very necessary to record or to make the entries of the basic information in the
information system (Grant, 2016).
7. Why should you establish objectives for analysis?
The setting of the objectives for the analysis purpose will help the management to follow and
carry out the work in a systematic manner. This will help in analysing the information in a more
reliable way.
8. How can you use patterns in business operations to determine cause and effect?
With the effective and right use of fishbone diagram, the organisation can be able to use the
patterns of operations to identify and determine the cause and effect. It basically helps in
visualizing the cause and will show its effects (Haimes, 2015)
9. What is a statistical analysis?
The interpretations of the data and available information with the right an effective use
statistical tools such as mean, mode, median, correlation, regression etc can be done (Diggle,
2013). This will help in analysing data in more required and desired manner.
10. Why is it advised to conduct a sensitivity analysis before you implement a solution to a
problem?
The sensitivity analysis will be assisting the organization to understand whether the solution
will be appropriate for the problems. After making a confirmation the final implementation will
be made.
11. Why does your documentation need to show how you reached your conclusion?
The solution of the conclusion has to be effective, therefore it is very necessary for the
management to record the entire procedure. This will help in making any decisions for the
future.
12. Why should you adjust the information management system to meet your processing
objectives?
To attain the long-term objective of the firm as well as to make an effective decision, there is a
high need to manage and adjust information management system. This will assist in
maintaining the level of performances.
13. Why do you need to check that evidence and information to support a decision exists?
The made decision and choices are right or not to examine this it is very necessary to check and
analyse the information and evidence (Zaffran, et. al., 2013)
14. Why do you need to assess the risk associated with different solutions?
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The risk assessment is very much required to make contingency plans as this will aid at the time
of critical and complex situation if get occurs with the implementation of the solutions.
15. How can quantitative methods assist you with decision making?
With the help of qualitative method, the organisation can be able to understand and gather the
actual and real facts and information. Through this, the firm will come to know the areas which
needed to be improved and decision are made accordingly.
16. Why might you need to consult others for information?
As the company is operating different things and to sustain in the market consultation is very
important as one will get now different views and ideas that can be used by the firm in the
coming time.
17. Why do you need to ensure that only persons permitted and authorized to do so are
allowed to make decisions on behalf of the company?
The authority and permitted people are knowing all the circumstances of the firm and
considering each and everything they will be making the right and correct choices for the
business (Diggle, 2013).
18. Why do you need to ensure that your decisions are in accordance with organisational
guidelines?
The decision made has to be ensured because a single wrong step can affect the entire working
and management of the organisation which is a negative aspect of the business.
19. Why do decisions need to be consistent with organisational objectives, values, and
standards?
The objectives, standards, and visions of the firm are making it different from others, and to
reach them, it is important for the decisions to be consistent. The standards will get meet on
time and in an effective way.
20. Why do decisions need to be made in a timely manner?
The time is a very precious aspect of the organisation, if things are not get done on time then
the worth of the work will also get loose. Therefore, the decisions have to be made on time and
in the desired way (Ragin, 2014).
21. Why do you need to manage the organisation’s information needs?
The management of information needs of the organisation is very necessary as with this the
requirements of the firm will be able to get attained & obtained in the proper way.
22. Why is it important to update information systems and databases?
The updates of the information system and the database is very necessary as this will aid in
taking a step ahead to the advancements and more perfection in the work.
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23. Why do you need to test information systems to check that they meet the requirements
of the decision maker(s)?
Testing will provide an understanding whether the data and information are effective enough to
manage the work in the proper and in the required manner. The checking of information system
will aid in availing proper decisions unless there will be problems and negative influences.
24. Suggest some negative consequences of failing to ensure that information to be
communicated is correct and relevant.
The consequences are-
 Poor outputs.
 Demotivation in employees.
 Decrease the level of performances.
25. Why are communication plans useful?
The communication places are very important as to make the information and details about any
related aspect of business get reach to the respective people like employees, shareholders in all
the stakeholders (Grant, 2016).
26. Why are confidentiality and privacy laws applied to the communication of personal
and sensitive information?
The privacy is one of the elements which is very necessary as this will help in protecting the
critical things of the organisation. Laws are applied so that one can be protected against any
mishaps.
27. Why does the communication plan need to be reviewed and updated regularly?
The different things get happens and according to that things gets changes, therefore to make
communication plan more effective, it is very necessary to update and to have a proper review
on a regular basis
28. Why do your communications need to use a media that allows for efficiency and
quality?
The information had to get reach to the respective people, it is not necessary that each and every
individual are available at the same time, therefore right and best medium for communication is
needed so that deliverance of data can be possible.
29. What is the main reason for gaining and protecting corporate knowledge?
The corporate knowledge will help in knowing about the actual situations of the corporate
world, having its knowledge will aid in putting oneself in the situation in a well-prepared
manner (Haimes, 2015).
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References
1. Bateh, J., Castaneda, M. E., & Farah, J. E. (2013). Employee resistance to
organizational change. International Journal of Management & Information Systems
(Online), 17(2), 113.
2. Boud, D., & Molloy, E. (Eds.). (2013). Feedback in higher and professional education:
understanding it and doing it well. Routledge.
3. Crook, A., Mauchline, A., Maw, S., Lawson, C., Drinkwater, R., Lundqvist, K., ... &
Park, J. (2012). The use of video technology for providing feedback to students: Can it
enhance the feedback experience for staff and students? Computers & Education, 58(1),
386-396.
4. Diggle, P. J. (2013). Statistical analysis of spatial and spatio-temporal point patterns.
CRC Press.
5. Dumais, S., Cutrell, E., Cadiz, J. J., Jancke, G., Sarin, R., & Robbins, D. C. (2016,
January). Stuff I've seen: a system for personal information retrieval and re-use. In ACM
SIGIR Forum (Vol. 49, No. 2, pp. 28-35). ACM.
6. England, P., & Harriss, A. (2016). Reliable sources of information. Occupational Health
& Wellbeing, 68(2), 27.
7. Grant, R. M. (2016). Contemporary strategy analysis: Text and cases edition. John
Wiley & Sons.
8. Haimes, Y. Y. (2015). Risk modeling, assessment, and management. John Wiley &
Sons.
9. Hewson, C., & Stewart, D. W. (2016). Internet research methods. John Wiley & Sons,
Ltd.
10. Kogan, J. R., Conforti, L. N., Bernabeo, E. C., Durning, S. J., Hauer, K. E., & Holmboe,
E. S. (2012). Faculty staff perceptions of feedback to residents after direct observation
of clinical skills. Medical education, 46(2), 201-215.
11. Ragin, C. C. (2014). The comparative method: Moving beyond qualitative and
quantitative strategies. Univ of California Press.
12. Vempaty, A., Varshney, L. R., & Varshney, P. K. (2014). Reliable crowdsourcing for
multi-class labeling using coding theory. IEEE Journal of Selected Topics in Signal
Processing, 8(4), 667-679.
13. Zaffran, M., Vandelaer, J., Kristensen, D., Melgaard, B., Yadav, P., Antwi-Agyei, K. O.,
& Lasher, H. (2013). The imperative for stronger vaccine supply and logistics
systems. Vaccine, 31, B73-B80.
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Assessment 1: Activities
RESULTS SHEET
Student’s Name: HANISH LALIT
Assessor’s Name: A MERHEB
Date of Assessment:
Unit of Competency: BSBINM601 Manage knowledge and information
Feedback to Student:
Student’s overall
performance is:  Satisfactory  Unsatisfactory
Is re-assessment
necessary?  Yes  No
Assessor’s Signature: Date:
Student’s Signature: Date:
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Assessment 2: Skills & Knowledge Activity
RESULTS SHEET
Student’s Name: HANISH LALIT
Assessor’s Name: A MERHEB
Date of Assessment:
Unit of Competency: BSBINM601 Manage knowledge and information
Feedback to Student:
Student’s overall
performance is:  Satisfactory  Unsatisfactory
Is re-assessment
necessary?  Yes  No
Assessor’s Signature: Date:
Student’s Signature: Date:
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Assessment 3: Major Activity
RESULTS SHEET
Student’s Name: HANISH LALIT
Assessor’s Name: A MERHEB
Date of Assessment:
Unit of Competency: BSBINM601 Manage knowledge and information
Feedback to Student:
Student’s overall
performance is:  Satisfactory  Unsatisfactory
Is re-assessment
necessary?  Yes  No
Assessor’s Signature: Date:
Student’s Signature: Date:
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Final Assessment Summary & Feedback
Student’s Name: Student’s ID:
Assessor’s Name: Sorin Blaga Date of
Completion:
Unit of Competency: BSBINM601 Manage knowledge and information
Assessments
Student Results
Satisfactory Unsatisfactory Not Completed
1. Assessment 1   
2. Assessment 2   
3. Assessment 3   
Feedback to Student:
Result:  Competent  Not Competent
Is re-assessment required:  Yes  No
Assessor’s Signature: Date:
Student’s Signature: Date:
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ASSESSMENT COVER SHEET
This Assessment Cover Sheet needs to be completed and attached to each assessment upon
submission. Ensure you tick the relevant assessment and sign after completing the entire
form.
Student’s Name:
Student’s ID:
Contact Number:
Email:
Assessor’s Name: Sorin Blaga
Qualification: BSB61015- Advanced Diploma in Leadership and Management
Unit of Competency: BSBINM601 Manage knowledge and information
Assessment:
☐ √ 1. Activities
☐ √ 2. Skills & Knowledge Activities
☐ 3. Major Activity
Due Date: Week ending 06/02/2017 Date
Submitted: 02/02/2017
If your assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from the Assessor.
Declaration: I have kept a copy of my assessment submission and have read and
understood the following information provided at the beginning of
this assessment (please tick):
☐ General assessment information
☐ Submitting assessments
☐ Assessment results
☐ Plagiarism and referencing
I declare this assessment is my own work and where the work is of
others, I have fully referenced that material.
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HANISH LALIT 02/02/2017
Name (please print) Signature Date
Assessment Mapping
BSBINM601 Manage knowledge and information
Element Performance Criteria
Assessments
Activities
Skills &
Knowledg
e Activity
Major
Activity
1. Obtain
information
relevant to
business
issues
1.1 Review staff and customer
feedback and business
performance data
1A 1 1
1.2 Identify, define and analyse
business problems and issues 1B 1 2
1.3 Identify information required
to reach a decision on
problems/issues
1C 1 3
1.4 Source and gather reliable
information 1D 1 4
1.5 Test information for
reliability and validity and
reject where contradictory or
ambiguous
1E 1 5
1.6 Utilise formal and informal
networks to access corporate
1F 1 6
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knowledge/memory not held
in formal systems and review
appropriately
2. Analyse
information
and
knowledge
2.1 Ensure objectives for
analyses are clear, relevant
and consistent with the
decisions required
2A - 7
2.2 Identify patterns and
emerging trends correctly and
interpret as to cause and
effect
2B - 8
2.3 Utilise statistical analyses and
interpretation where
appropriate
2C 1 9
2.4 Undertake sensitivity analysis
on any proposed options 2D 1 10
2.5 Ensure documentation
reflects a logical approach to
the evaluation of the evidence
and conclusions drawn
2E 1 11
2.6 Adjust management
information systems/decision
support systems to meet
information processing
objectives
2F 1 12
3. Take
decisions on
business
3.1 Ensure sufficient valid and
reliable information/evidence
is available to support a
3A - 13
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issues
identified
decision
3.2 Utilise risk management
plans to determine acceptable
courses of action
3B 1 14
3.3 Utilise appropriate
quantitative methods to assist
decision making
3C 1 15
3.4 Consult specialists and other
relevant groups and
individuals
3D 1 16
3.5 Ensure decisions taken are
within the delegation/
accountability of the
group/individual responsible
3E - 17
3.6 Make decisions in accordance
with organisational guidelines
and procedures
3F 1 18
3.7 Ensure decisions taken are
consistent with organisational
objectives, values, and
standards
3F 1 19
3.8 Ensure decisions are taken in
a timely manner 3G - 20
4. Disseminate
information
to the
4.1 Ensure advice/information
needs are documented and are
specific to location, format
4A - 21
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organisation and timeline requirements
4.2 Document information and
update databases regularly 4B - 22
4.3 Design and test systems to
meet information
requirements of decision
makers
4C - 23
4.4 Ensure information is up-to-
date, accurate, relevant and
sufficient for the recipient
4D - 24
4.5 Develop communication
plans and disseminate
information
4E - 25
4.6 Adhere to
confidentiality/privacy
policies in the
transmission/release of
information/advice
4F - 26
4.7 Review and update
communication plans
regularly
4G - 27
4.8 Utilise technology which
provides optimum efficiency
and quality
4H - 28
4.9 Maintain corporate
knowledge and ensure
4I - 29
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security
Performance
evidence
Evidence of the ability to:
Source and analyse information
for business decisions including:
o identifying business problems
and issues and related
knowledge and data
requirements
o confirming the clear and
relevant objectives for
analysis of information
o applying statistical analysis,
sensitivity analysis and other
techniques to draw
conclusions relevant to
decisions
o ensuring sufficient valid and
reliable information or
evidence is available to
support decisions
o using formal and informal
networks to source
information not held in formal
systems
o identifying and accessing
sources of reliable
information
o using technology as
appropriate
o consultation with stakeholders
1A, 1B,
1D, 1F,
2A-2D, 3A,
3C, 3D, 4D
1 1-22
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and specialists
Contribute information and the
outcomes of analysis to decision
making
1C, 2A,
2C, 3A,
3C, 3E-3G
1
1, 3, 9-
11, 13,
15, 17-20
Disseminate information to
relevant groups and individuals
including:
o documenting information and
updating databases
o meeting identified needs of
recipients
o adhering to legal and
organisational requirements
for privacy and security
o developing and implementing
communication plans
1F, 2E, 3D,
3E, 4A, 4B,
4E, 4F, 4I
1
1, 5, 11,
13, 16,
17, 21,
22, 25-29
Design, test and adjust
information systems to meet
needs and objectives including:
o management information
systems and decision support
systems
o use of technology for
optimum efficiency and
quality
o storage and retrieval of
information
1E, 2E, 2F,
4A-4D, 4G,
4H
1
5, 7, 8,
11, 12,
13, 21,
22, 24,
26,29
Knowledge
evidence
To complete the unit requirements safely and effectively, the individual
must:
Give examples of existing and 1F, 2F, 4A, 1 11-13
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emerging technologies and how
they can be used in knowledge
and information management
4C, 4H
Explain statistical analysis and
other quantitative methods
commonly used in decision
making including several of:
o correlation calculations
o long-term trend analyses
o probability assessment
o regulation analyses
o short to medium-term trend
analyses
o dynamic programming
o linear programming
o queuing theory
o simulation
o transportation methodology
2C, 2D 1 8-10, 15
Outline the key features of
management information systems
and decision support systems
2A, 2F, 3E,
3F, 4B 1 12, 13,
17-20
Explain how to utilise risk
management plans to determine
acceptable courses of action
3B 1 12, 14
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