Managing Effective Work Relationships: Case Study Analysis

Lead and Management
Effectiveness
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Table of Contents
INTRODUCTION...........................................................................................................................4
CASE STUDY 1..............................................................................................................................5
Study of a case and mentioning of responses as well as reasoning:................................................5
Steps to resolve raised issue...................................................................................................5
Indulgence of stakeholders in the discussion.........................................................................6
How you would attain the confidence and trust of colleagues...............................................6
Action’s for resolving conflicts..............................................................................................6
Execution and evaluation of improvement’s and action's......................................................6
Explaining the policies, procedures and systems that can assist the enhancement of work
relationships effectively...................................................................................................................6
Outlining legislation significant to managing workplace relationships effectively.........................7
CASE STUDY 2..............................................................................................................................8
Managing information and ideas....................................................................................................8
Communication of information to assist others to attain work responsibilities.....................8
How you would assist employees' contributions to consultation on work issues..................9
Providing feedbacks on the results of consultations.............................................................10
Ways to solve issues being raised or refereed to concernd personnel?................................11
Developing cultural diversity along with ethical practice policies:...............................................12
What policies you would find in connection to cultural diversity as well as ethical practice?12
What professional conduct develops trust with internal and external relations?.................12
What modifications need to be done to own interpersonal communication form to fulfil the
organisation’s cultural diversity and ethical environment?..................................................13
Developing and maintaining networks..........................................................................................13
How you would utilize networks to develop relationships at workplace?...........................13
Creating a one page plan mentioning the use of networks to assist recognized outcomes for
the team along with organisation..........................................................................................14
Creating a plan to address any problem faced in the workplace....................................................14
The ways used to identify and solve issues at the workplace...............................................14
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Guidance, counselling and assistance systems to support co-workers in solving their
difficulties.............................................................................................................................14
SHORT ANSWER QUESTIONS.................................................................................................15
Why is it essential to interact the attainment of work responsibilities to everyone in the
workplace?............................................................................................................................15
What concepts must considered while developing a strategic consultation process?..........15
While giving feedback to co-workers you may face a range of reactions. What could they
include?.................................................................................................................................15
Your revert to an identified issued will depend on what the issue is about. What could an issue
be related to?.........................................................................................................................16
What components should a cultural diversity policy cover?................................................16
What are the ten ways that you can develop the trust and confidence in colleagues?.........16
Who might you include to your contacts for networking?...................................................16
The forms of relationships you must develop and maintain will vary based upon your
leadership role and your participation with internal and external contacts, however they could
possibly comprises who?......................................................................................................17
For what reasons the co-workers can generate difficulties in workplace relationships?.....17
What methods might you adopt to solve conflict at the workplace?....................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
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INTRODUCTION
The concept of effective management talks about management competency that is
measured with an objective of attaining organisational goal or set targets within time. This
involves conduct of business that is operations as well as environment should be maintained with
ethics and correct performance by each employee within an organisation (Akella, 2020). The
management of effectiveness is being implied by a leader of any organisation in order to
maintain healthy and ethical business through solving their issues or directing them with
corrective measures. Effective management is called when a leader or a supervisor resolves the
conflicts within organisation or gathers feedback form and of its staff so to find the areas of
improvement and make changes accordingly. The present report comprises of a discussion upon
two different case study which involves concepts of managing effective relationship at
workplace, resolving issue between employees of an organisation, certain policies or procedures
that can help in development of effective work relationship along with some legislations related
to the concept. The second case study is of a Deloitte company where integrated cultural
diversity practices, ethical policies or effective networking is being addressed along with a
development of an action plan that addresses several difficulties which an employees faces at
their workplaces. Further some questions are being addressed in the report.
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CASE STUDY 1
1. Study of a case and mentioning of responses as well as reasoning:
Steps to resolve raised issue
Based upon the given case the various steps to resolve raised issue are mentioned below: Understanding of the nature of conflict: This is the first stage of resolving employee’s
relation conflict which involves actual figuring of the main reason upon which the
concerned employees are disagreed and is facing conflict (Camanzi and Giua, 2020). In
this case the point of disagreement between Ben and me will be a matter of concern. Encouraging employees to work it out by them: This stage involves encouraging an
employee in whose mind conflict is there. It is suggested here to provide proper guidance
and help them in taking things positively (Cleary and et al ., 2020). Here in respect to
given case Ben will be guided and encouraged to have communication with me directly.
The major focus here is upon behavior of Ben. Nipping of bud quickly: The third stage of conflict resolution comprises of getting into
the root of issue and stopping scope of further conflicts. I will try to meet the set
standards with Ben in order to resolve the issues. Listening to the issue from all sides: It is very necessary to listen the actual issue from
all those who are having issue (Cromwell and Tadevosyan, 2021). Instead of getting onto
final conclusion it is always beneficial to listen the employee so can have better
understanding of conflict. Here, I will listen issue of Ben with full attention so can get
more insights of the reason that is giving birth to conflict. Consulting the employees: The next stage for conflict resolution is to consult with
employees in order to have a fair and concrete resolution by following all rules and
policies of company.
 Finding up of solution: This stage involves finding up of ways that brings solution to the
issue raised so to maintain healthy and positive relation between all employees at
workplace. In the given situation I will search for the ways that can resolve conflict with
Ben and develops a strong co-ordination with him.
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Indulgence of stakeholders in the discussion.
Stakeholders involve employees, management, customers, government and all those
parties which are related to company in some manner. Involving stakeholders in meeting can be
helpful in resolving conflict and convincing an employee to change his negative perspective into
positive perspective (Dahlen and et al., 2020). In the case I will involve my superiors as well as
my co staff in order to present a fair picture of my competencies so that Ben does not carries any
conflict further and maintains positive relationship at floor.
How you would attain the confidence and trust of colleagues.
Gaining trust is very essential to have at workplace because this supports in justifying the
capability as well as developing a healthy relation at workplace with other employees (Dilek,
2021). I will gain the trust and confidence of my colleagues from proper communication and
developing co-ordination with Ben. Another way of gaining trust is having a trust upon Ben also
because trust is a factor which is necessary to be present from both sides.
Action’s for resolving conflicts.
In this I will take certain actions for resolving the issue such as a healthy discussion with
Ben and developing trust upon him in respect of my capabilities and potential. This will involve
determination of barrier and taking steps to make Ben agree upon my points and my promotion.
Execution and evaluation of improvement’s and action's.
Here I will monitor the progress of my actions in order to see that Ben is now out of
misunderstanding and is not spreading fake rumours in against of me. This will help in
developing a healthy and positive environment at workplace. If I found any point where Ben is at
confusion again will take more steps to resolve such conflict.
2. Explaining the policies, procedures and systems that can assist the
enhancement of work relationships effectively.
The support of various systems, policies and procedures in development of effective
work relationships are mentioned below:
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