Workplace Productivity Enhancement Strategies

This assignment delves into the realm of enhancing workplace productivity. It examines various strategies, focusing on skills development, communication principles, and the role of leadership in fostering a productive work environment. The assignment also includes a team effectiveness survey to assess the impact of leadership on team performance.

Assessment 3 Project
Report
Unit code and title: BSBLDR403 – Lead team effectiveness
Assessment 3 – Team project review
Date
Assessment conditions Assessment modality
Satisfactory rate – If this is not achieved the
student has the opportunity to resubmit the
assessment after receiving feedback and re-
training as confirmed by their trainer/assessor
Assessment location: (please tick)
 In-class  online
 Team project report – assessment 3
 Team project plan – assessment 1
 Team project Review – assessment 2
Ref: as listed in the Course Unit Outline and Assessment Due
Dates List for the course
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Assessor Instructions
The assessment is made when all of the short answer fields in the template are completed. These
are to be completed according to the assessment guide and decision making rules. Final decision
is to be made and recorded on Assessment result below and on the results template via the
Course Coordinator.
Required documents and equipment
● Assessment Guide
● Assessment Task 3
● assessment task appendices
● access to computer lab.
Instructions for assessor
This assessment task requires the student to review the team project, documented in Assessment
Task 1 (plan) and implemented in Assessment Task 2 (implementation and progress review). In
addition to your role as assessor, you must also act as the student’s supervisor in this project.
Assessment 3a – Presentation
Students are required to prepare and conduct a presentation to management (the assessor).
Students explain the review information (planned to be contained in the written report) and
evaluate their team’s contribution. The student is required to report on any issues or problems the
team has encountered, including conflict. The student will be asked to explain how they resolved
these issues. Students are required to present feedback collected from their team on their
effectiveness as a leader and a brief reflection on their success as a team leader.
Assessment 3b – Report
The student is also required to prepare a written post-project review report which includes team
effectiveness surveys and reflections of the student on their success as a team leader. The report
also must demonstrate knowledge of principles and techniques of group leadership and
management. Students are also required to hold a post-project review meeting in which they
celebrate successes, identify opportunities for improvement, and then disband.
Students should understand that the content of their projects does not need to include highly
technical information or completely accurate budgets or cost estimates. Learners are not expected
to provide highly specific details regarding fields they lack experience in. Sufficient research on the
project should be encouraged to facilitate understanding of team objectives and tasks.
Note: This assessment must take place during the group activities.
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Planning the assessment
● Recommend date for assessment: During Session 7.
● Time required for assessment: Time required may vary as required by individual work
teams.
● You will need to organise a meeting with the student. Students must also be informed of the
submission date for the post-project review report (including reflection on effectiveness as
leader and team feedback) as early on in the training program as possible.
● The meeting with management (the facilitator) is an informal presentation but the student
may use PowerPoint presentation, spreadsheets or handouts in addition to their post-project
review report in order to communicate all the information effectively.
 The student must:
o participate in a team meeting
o present the final results of the project to management (assessor)
o submit a post-project review report that includes a brief reflection
o submit all documentation used in completion of task, including:
 minutes of post-project review team meeting
 issues log
team effectiveness surveys from team members.
Ref: Assessment Guide for the Assessment & Mayfield Education Assessment Guide: Planning & Conducting Assessment Policy
Student Instructions
Read each question carefully. In order to be deemed Satisfactory in this compulsory assessment
task you must answer ALL the numbered questions below. Write/type answers in the fields
provided. Short answers should consist of no more than three sentences. This can be typed and
dot points can be used. This must be undertaken by yourself and you are able to use your study
notes to assist you with completing the answers. If you do not receive a ‘Satisfactory’ result (NYS)
you will be provided with an alternative supplementary assessment.
Ref: Student Information Handbook (5) & Student Assessment Policy and Procedure
Student Declaration
I, ……………………………………………… (Student to print name) state that the work I submit is
my own and I have not copied this in any form except where due reference has been made to this.
If you are completing this form electronically, please type your name as an acceptable form of
your signature.
Student Comments:
Ref: Student Information Handbook (5.6)
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Student Signature:
If you are completing this form electronically, please type your name
as an acceptable form of your signature.
Date:
Assessment Result (tick √):  Satisfactory
 Unsatisfactory
 Resubmit
Ref: Student Information Handbook (5.6) Reassessment Appeals
A Satisfactory Result determines that you will receive 20% towards the
final result in the unit/subject
NB: The rating of Competency can only be provided as a summative
assessment at the end of a unit.
Outcome recorded on Results sheet (tick
√):  Yes
Date entered:
By whom:
Results are entered into the electronic Results Sheet
Assessor Feedback and Comments to Student:
Assessor Name (printed): Date received:
Assessor Signature (signed):
Ref: Trainer and Assessor requirements as listed in the Sessional Trainers and Assessors Policy and the Policy – Guidelines for
Planning and Conducting VET Assessment & Student Assessments Policy.
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Review presentation and post-project report
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
You must communicate information from management to the team and communicate
team issues to management, ensuring follow-up action is taken. You must hold post-
project review meetings with your team. You must also report to management on
team progress during the course of the project.
Assessment description
This assessment task requires you to review the team project plan documented in
Assessment Task 1, and the implementation progress review in Assessment Task 2.
You must make a presentation to management (your assessor). You must support
your team, in order to achieve the expected outcomes. You are required to report to
management (your assessor) on any issues or problems the team encountered,
including conflicts, which were raised during the progress meeting done in Task 2.
You will be asked to explain how you resolved these issues.
You must also deliver a post-project review report to management following the
completion of the project. The report should include team effectiveness surveys and a
brief reflection reviewing your success as a team leader and the success of your
team. You must also demonstrate evidence of your knowledge of principles and
techniques of leadership and management effectiveness, such as measures of
workplace innovation and productivity.
You must also hold a post-project review meeting with the team, in which you
celebrate successes, identify opportunities for improvement and then disband.
Procedure
Part A: Team meeting
1. Meet with your team to ensure you finish the project by the planned deadline.
2. Hold a post-project review meeting with your team.
3. Evaluate your team’s success. Identify the goals and objectives achieved and
those not achieved.
4. Discuss why you did or did not achieve the identified objectives. Celebrate the
team’s successes.
Part B: Presentation to management
1. Present the final results of the project to management (your assessor).
Part C: Final review report
1. Complete a post-project review report. You may use the post-project review
report template provided at the end of this assessment task or you may create
your own (see appendix to this task). Ensure that you:
a. indicate which objectives your team achieved and did not achieve
b. give reasons as to why you believe your team didn’t reach all of its goals
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Assessment 3 Team Project Report
c. discuss any issues or problems you encountered with your team during
the project, including conflict. Explain how you resolved those problems
and explain planned action for any unresolved issues.
d. explain the principles and techniques associated with the following
leadership and management skills (complete the checklist in the appendix
to this task):
i. delegation and work allocation
ii. goal setting
iii. group dynamics and processes
iv. individual behaviour and difference
v. leadership styles
vi. motivation
vii. negotiation
viii. problem-solving
ix. planning
x. workplace innovation
xi. workplace productivity (measures).
e. give all your team members team effectiveness surveys to complete and
return to you (see appendix to this task)
f. include a brief reflection on your effectiveness as a team leader, using the
following structure if you wish.
i. Section one should include the things you could have done better.
ii. Section two should give examples of how you believe your
contribution to the work team served as a role model for your team
members.
iii. Section three should include strategies for improving your
effectiveness as a team leader.
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Assessment 3 Team Project Report
Student Deliverables
You must:
● participate in a team meeting
● present the final results of the project to management (your assessor)
● submit a post-project review report that includes a brief reflection
● submit all documentation used in completion of task, including:
○ minutes of your post-project review team meeting
○ issues log
○ team effectiveness surveys from your team members.
Your assessor will be looking for evidence of:
● support for your team in meeting their expected outcomes
● opportunities for your team members to participate in decision-making and
problem-solving
● recognition and follow-up of issues raised by team members
● support for your team to identify and resolve problems that impede its
performance, and recognition of individual and team efforts and contributions
● facilitation of team members to take responsibility for team activities and
communication processes
● preparation of information for project progress report/presentation, post-project
review report and documentation detailing issues and meetings
● contribution to the work team, serving as a role model for other team members,
and enhancing the organisation’s image within the work team, the organisation
and with clients/customers (refer to case study scenarios)
● coaching, mentoring, encouragement and feedback provided to team members
to encourage and value efforts, boost team morale and motivate the team to
reach its goals
● encouragement of team members to take responsibility for team activities and
communication processes
● effective techniques in communicating information, dealing with team conflict
and resolving issues
● support of the team to resolve problems impeding its performance and
recognise individual and team efforts
● communication of unresolved issues raised by team members to management
(your assessor/supervisor) and follow-up action
● communication of information from management (your assessor/supervisor) to
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
the team and follow-up action
● knowledge of organisational goals, objectives and plans
● open communication with management, relaying issues from management
(assessor) to the team, and relaying unresolved issues from the team to
management, to ensure follow-up action is taken
● explanations, orally and in writing, demonstrating your knowledge of principles
and techniques of leadership (11 items).
Adjustment for distance-based learners
This assessment task can be adjusted for distance learners.
● No variation of the task is required.
● Documentation can be submitted electronically or posted in the mail. Meetings
can be conducted via teleconferencing or videoconferencing tool.
● A follow-up interview may be required (at the discretion of the assessor).
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Appendix 1: Post-project review report template
Name of project: Post-project review report
Date and location of meeting: 27/07/2018, Fernwood Pharmacy
Names of attendees:
CEO- John and Adrew
Top level manager- Sury, Martin
Marketing managers- Bob, Kelvin and Michel
Strategic managers- Richa, Thomas
Finance managers- Michel
Project overview:
 Fernwood Pharmacy is a company which is providing tailor made service to its customers of rural
areas and now they are planning to provide service to more remote area of Australia where
health service are deteriorating and opportunity for business growth is existing.
 This could be done with promoting care to consumer and health executives like that of doctors,
dentists and health care professionals.
Review by team of goals, objectives/deliverables and schedule as outlined in project plan:
 The goal of this team project was set so that it could be reviewed towards the end of project with
reviewing the working of all members of team.
 The in order to achieve these objectives that is been scheduled and outlined to deliver service to
customer effectively.
Goal/objective/
deliverable
Met Missed Partially met Comments
To enhance understanding
about pharmacy and its
service
Customer are
gaining
knowledge
about
pharmacy
They are
not been
able to
reach to
larger
audience
Almost half of
them are met
It should be better
Increasing number of
customers by more than 30%
With gaining
knowledge
they are also
increasing
The
increase of
customers
are slow
Only 5% of
customers are
increased
5% of increase in
customer is very low as
per target
Participate in a team meeting Team
members are
participanting
within team
meetings
There is
increase in
employee
absentees
Absentees are
decreasing with
continuous
effect
All members should be
included
Making company leading
pharmacy in Western
Australia
Providing
customer with
more
knowledge
Company
is far from
their target
for the
period
Company is still
reaching to
more customers
This should be much
better
Surviving through cash flow All cash flow
activities are
Ineffective
accountanc
Cash flow is
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Assessment 3 Team Project Report
meeting on
gradual bases
y frequent
What worked well? What could have gone better?
Worked well Could have gone better
Cash flow Enhance understanding about pharmacy and its
service
Opportunities for your team members to
participate in decision-making and problem-
solving
Increasing number of customers by more than 30%
Coaching, mentoring, encouragement and
feedback provided to team members
Effective communication between employees and
management.
Local health care centre and professionals Making company leading pharmacy in Western
Australia
Lessons learned
 From the task which is including all team members in managing their work as per targets set it is
learned that support is major essential part of goal achievement.
 Involvement of all employees so that project is implemented and reviewed in effective manner is
required.
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Assessment 3 Team Project Report
Next steps/improvement plans
 There are many issue and problems which are identified which at each of the steps of project like
that of lack of motivation, increased number of abseentism.
 Lack of coordination and conflicts as well.
 So all these parts need to be improved and action plan need to be prepared including all steps.
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Appendix 2: Principles and techniques of team leadership
How well did the team leader explain the principles and techniques associated with
the following elements of team leadership?
Elements Principles
(Reasons/Reference)
Techniques
(Methods/Tools)
Comments
Delegation
and work
allocation
Principle of delegation
of authority
Assignment of
responsibility
Goal setting Locke and Latham 5
Principle of goal
setting
Clarity of goal and
commitment towards
its
Group
dynamics and
processes
Tuckman model of
group development
Forming, Storming,
Norming and
performance
Individual
behaviour
and
difference
Principle of Individual
difference
Individual Behavior
Framework
Leadership
styles
Principle of
Responsibility and
Ownership
Challenge the
process
Motivation Management
communication style
Recognition and
support
Negotiation Principle of attitude Promoting
negotiator to work
for solution.
Problem-
solving
Brainstorming Looking at other
problems
Planning Decision making Requiring managers
to take good
decision
Workplace
innovation
Maintain curiosity Finding right solution
or idea related to
any problem
Workplace
productivity
(measures)
Business strategies
and workplace
principles
Skills development
and communication
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BSBLDR403 – Lead team effectiveness
Assessment 3 Team Project Report
Appendix 3: Team effectiveness survey
Each team member must provide a candid assessment of the abilities of the team
leader to promote team effectiveness.
Objectives
Were the project objectives clearly communicated to you at the outset of the project?
 Yes, all the project objective were clearly communicated to me towards the
starting of project.
 Other than these all modifications while working also were communicated
with me.
Team building
Did the project leader provide meaningful and effective team-building activities?
 Yes, the leader of team was very effective in his working and planning.
 He was also providing meaningful and effective team building activities.
Decision-making and consultation
Were you consulted in the allocation of tasks and other decisions that affected you?
 I have discussed all my issue and problems at time of allocation of task and
the decisions that were affecting me so that it could be easy for me to work
according to task or activity given to me.
Team member roles/tasks
Was your team role clearly explained and outlined to you?
 Yes, my role in my team was clearly explained to me so that I could work
according to that only.
Training needs
Were you consulted on your skills and was a plan developed that accurately reflected
your training needs?
 I was consulted about my skills and all my areas of development which
were including me need of training and development at various times.
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Assessment 3 Team Project Report
Leadership and guidance
Did your team leader help you to feel confident, inspired and motivated to do the
project?
 My team leader was very good and having ability to direct and guide me at
regular interval of time.
 So he was making me feel confident and motivating me at various point of
time.
Meeting environment
Were the meetings well run and effective? Did you have opportunities to raise issues
and concerns?
 All the meetings were held on timely bases and it was effective as well.
 So I found opportunities to be able to raise issues and concerns like I was
able to guide my other colleagues as well.
Would you recommend?
Would you recommend your team leader for other projects? Why?
 The recommendation which I can include is related to motivating factor of
team leader so that all employees could remain motivated at working in
other projects as well.
Other
Do you have any other comments?
 There was many difficulties and issues faced by everyone in project.
 The main essence of the project is to work in team collaboratively so that
the goals and objectives of project can be accomplish.
 Due to team work and diligence of team leader the project was able to
attain the goals and objectives of the project.
Name: .............................................................................................................................
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Signature: .................................................................................. Date: ..........................
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