Developing Emotional Intelligence in the Workplace

BSB51915 Diploma of Leadership
and Management
BSB50215 Diploma of Business
BSBLDR511 - Develop and use emotional
intelligence
Task 2

Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the
questioning record below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All
assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly
indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the required knowledge
for this unit.

Candidate Declaration
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
Part A – Reflect on Your Own Emotional Intelligence
1. Research 3 different tools, techniques or systems for identifying an individual’s
emotional strengths and weaknesses.
a. Write a report on each giving a brief history and background on the system
and make a recommendation on which one the three would be best to use
with the personnel at your work and why. If you are not currently working,
you can base it on a company you used to work at or a well-known company
you would like to work at in the future.
b. Ensure you properly reference the ideas you draw from the
published sources you have researched (300 to 400 words)
Assertive communication system background
Being assertive in the core communication skills as it helping out to make clear
expression over the existing view point. This is helpful in respecting the right and belief of
each other. this tool will be helpful in boosting the self-esteems and earn the value
respect for other. These tools have been developed in the 2nd half of 20th century as the
behavioural skill to be taught by personals development experts. This have been defined
as important as an individual cannot be both assertive and anxious at the sae time. Thus,
it an be concluded as the being assertive would inhibit anxiety. In 60s humanistic
psychology have been appeared as the stage of history, developed the interest in people
towards motivation, self-assertions along with development of personal growth. In the
21st century, this have been seen with rapid growth providing the strength to individual
emotional intelligences and persona fulfilments.
Research tools
Emotional intelligence been based on the ability for understanding the emotion of other
an himself in both positive and negative manner. As per my view, the three important
research tools for the emotional intelligences are motivation, self-awareness, social skills,
empathy and self-regulation. More importantly, it is used to measure the emotional
strength and weakness of an individuals.
So, the important emotional intelligence tools are EIQ offering the level of questionnaire
offering both self-reports and 360 questionnaires.
The next tool is SEI™, Six Seconds Emotional Intelligence Test: Focused on self-

development taking measuring 8 fundamental skills.
ECI (Emotional Competence Inventory) is a 360-degree appraisal tool where people who
know the individual rate him or her on 20 competencies that are believed to be linked to
emotional intelligence.
The next tool is
I am selecting motivation and assertive communication systems in manner of identifying
their respective strength and weakness. This is helpful in identifying the both in positive
and negative aspect. this tool will be my clear recommendation for focussing on persona
weakness and responded ahead for establishment of proper communication.
For example- if I was working in the organization, I will recommend the people to have
the consideration of different asper of emotional intelligences such as self-awareness,
social skills and motivations. As a result, people have properly implicated all tool in
identifying all strength and weakness of emotional intelligences. there will b helping out
of all essential tools in assessing their emotional intelligences and improvement ability in
upcoming future. This will be helping out in holding the stable position and control the
emotion while handling different business responsivities a situation.
While having the accomplishment the self-research on the emotional intelligence, I have
fond that’s the motivations, self-regulation, social awareness and skills are important
aspect top b adopted in term of daily life. Emotional intelligence will be helping out to
handle the situation in most calms ways and finding out of the better solutions. This is the
important aspect in both professional nd personal life.
2. Apply one of the emotional intelligence tools you have researched in Q1 to yourself, then
write a self-reflection on the emotional strengths and weaknesses the tool reveals to you.
Ensure that your self-reflection covers three (3) strengths and three (3) weaknesses and
includes anecdotal examples of your behaviours and the underlying emotional strengths
and/or weaknesses. (400 – 500 words)
While having the implication of the emotional intelligence tool ECI (Emotional
Competence Inventory) is a 360-degree appraisal tool as the effective tool offering in
contexts of emotional intelligences in order to providing brief ideas in term of abilities
and capabilities. This have been the most effective tool in term of emotional
intelligences. So, matter what I have to be very focused in different situations to handle
business aspects. I have need to be very optimistic measuring the greater strength and

weakness in both professional and personal manners. This process has helped in
identifying different efforts within adopting the professional life by looking out as t
suitable strength. As per my understanding there have been different certain conditions
to make implication looking into complex situation.
As per the survey I have identified my significant personal strength and weakness in the
context of emotional intelligence in respective manner.
I have strength to control my emotion in different situation. But this create the level of
uneasiness in me for the whole day. So, at some point of time it turns out to difficult for
me to productive.
On the other hand, I am not able to overcome the difficult situations and felling
disappointed. There are considerations of personal weakness in context of emotion
intelligences I will, try to overcome, weakness and converting into greatest strengths.
In term of strength using the professionals as well as personal life.
I have the built up the own level of confidences and handling the critical situation.
I have clear ability to interacts with manager and maintain the confidences step by step
manner. I have been successful in sharing the supportive business organizational aspects
in term of growth and development. I have established the better position in the
workplace. Through this tool I have developed better untracing and position in workplace
to resolve conflicts among them.
3. Consider 3 stressors you experience in your workplace and complete the following:
a. Describe the 3 stressors you experience in the workplace (40 words)
b. Describe the resulting emotional states and how you respond. (60 words)
c. Describe one strategy for dealing with the stressors. (40 words)
A few explanations what my job is: Working in a removal business as Driver.
1- Sometimes, the office makes some mistakes about the schedule and I have two
jobs in the same time to do. Then, I have to call the customer and try to make
them understand we have some unpredictable and we will be doing the job a bit
late.
2- When I do not have a good offsider and when the person is lazy.
3- Technical problems. (Truck broken or a bad access).
b) When I am facing this kind of situation, I try to keep my mind fresh and then I start to