Develop and Use Emotional Intelligence

This report discusses the importance of developing and using emotional intelligence within an organization. It explores the impact of emotional strengths and weaknesses on workplace performance and provides strategies for improvement. The report also examines the possible range of emotions for two individuals in a workplace situation.

Develop and Use
emotional intelligence

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................4
Complete a personality test..........................................................................................................4
Review the results........................................................................................................................5
Send an email to your assessor....................................................................................................9
Meet with your assessor.............................................................................................................10
Develop an emotional intelligence development plan...............................................................10
TASK 3..........................................................................................................................................11
Possible Range of Yuko’s Emotions.........................................................................................11
Possible Range of Beryl’s Emotions.........................................................................................12
Effective of Workplace Situation on Manager and Possible Emotions they could be feeling. .12
Cultural Differences in Emotions..............................................................................................12
Techniques to ensure equal opportunities for Beryl and Yuko to express their thoughts.........13
Techniques to ensure equal opportunities for Beryl and Yuko to reflect on effect of their
emotions.....................................................................................................................................13
Advice given to Beryl and Yoko to assist them in Self-Managing their Emotions...................13
Documentation of Step-by-Step Approach for resolving workplace situation..........................14
Questions to be asked from Beryl and Yuko at the meeting.....................................................14
Email to Assessor......................................................................................................................15
Meet With Staff.........................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
The present report is in the context of developing and using emotional intelligence within an
organisation which is useful in managing the negative emotions and dislike to get overwhelmed.
By considering the emotional intelligence and individual came to know about its stressors and
also practice about the empathy and also bounce back from adversity (Rezvani and et. al., 2016).
Moreover, emotional intelligence is useful in order to have creative mind and also leads to
develop vocabulary for the mind.
TASK 2
Complete a personality test

Review the results
Review the personality traits
By considering, the prominent five personality factors that is useful in measuring the
overall personality of an individual. In this context factors are score on the basis of suitable
questionnaire by broadly describing the Global description of an individual (Jafri, Dem and

Choden, 2016). In this context the five prominent factors include openness to experience,
conscientiousness, extraversion, agreeableness and natural reactions. These are the factors which
describe the overall personality of an individual with the help of its nature and behaviour. In this
context my natural reactions are scored as 49% which describe that these personality factors are
averagely present within an individual. Moreover conscientiousness is scored at 79% which is
highly amongst all which describe that the factor which relies under it is highly present in an
individual. Considering agreeableness is scored at 73% which is also good for the development
of emotional factors. Lastly considering openness to experience andextraversionare scored at 27
percent and 21% which is quite low and need suitable improvement for the growth and
development of personality. Therefore the strong personality factors include on the basis of the
personality test is well organised disciplined sense of responsibility good nature and cooperative.
Reflecting on result
By considering the personality test report it is analyse that agreeableness and
conscientiousness are the factor which is useful in developing the overall performance as an
individual and also helpful in achieving prominent growth and development. Despite from this
the meaning factors of the personality trait are also important in order to become a perfect
individual who can perform each and every task on the spontaneous basis and full flexibility
(Mayer, Caruso and Salovey, 2016). Moreover in this context there are various factors that stood
out from the overall personality test and prove as the strength after the test including good nature
helping and cooperative nature disciplined well organized and managed and sense of
responsibility that makes an individual little bit perfect in order to perform its job role with full
potential and also improve its weaknesses as well.
Identify five emotional strengths
By considering the personality test result it is analysed that after filling the prominent
form to check the personality and pursuing the significant questionnaire it is analysis that there
are various factors in my personality that are my strengths which makes me more perfect to
perform the significant the job role and also helps in achieving growth and success in future. In
this context the prominent strength factors describe the sense of responsibility as I can perform
the particular task with full potential and responsibility which is useful in achieving prominent
growth (Testa and Sangganjanavanich, 2016). Moreover I am better organised and disciplined
within an organisation to perform the specific job role with prominent collaboration. As

cooperation is useful in developing team building that leads to achieve the significant goals and
objectives of the company on the stipulated period of time. Lastly, I have good nature which is
useful for the organisation in order to help others to perform their job by providing significant
guidance to them.
Identify five emotional weaknesses
By evaluating the personality test result by performing significant questionnaire on the
basis of my learning as a part of my nature and self analysis it is analysed that there are
prominent areas in which I am emotionally weak and need proper improvement as it impact my
growth and development for the future purpose and also put negative impression towards my
personality (Keskin and et. al., 2016). In this context my weakness is include I am not
imaginative as I cannot plan things to perform and does not solve problems among individuals
and that generate within the organisation because I cannot prominently critically analyse the
situation which is useful in solving the problem. Apart from this I am introvert in nature that has
various weaknesses in its nature including communication as I cannot easily communicate with
various people that can become major issue for me to work in a team as I cannot work in a team.
Moreover I can easily get panic within the critical situation that can impact my performance.
How emotional intelligence strengths is beneficial at workplace
By considering my strengths it is analysed that emotional intelligence is important at the
workplace as it is useful in motivating other individuals because people need extrinsic
motivation in order to achieve their goals and objectives with full potential for the sake of
personal fulfilment (Dolev and Leshem, 2017). Moreover emotional intelligence is also
important in order to earn trust and Faith of individuals and also make friends bi prominently
developing rapport with colleagues and co-workers. Along with this the professional skills are
not enough to operate a business organisation along with this it also need basic people skills
which describe the prominent interaction with other people it is useful for the smoothening of an
organisation. Along with this it is also important as it describe the ability to understand the
feelings and experience of other individual especially their perspective as each and every
individual has their own perspective which is different from others.
How emotional intelligence weaknesses hinder your workplace performance
Being an emotional to work within an organisation can negatively impact the
performance of an individual. As the prominent decisions does not take on the basis of emotions

and feelings is there various factors that can Hinder the performance of individual and
Organisation if emotional intelligence is considered at every decision of the company.
Considering emotional intelligence, in order to take prominent decisions describe the informal
culture of the company as by thinking emotionally towards their workers impact the performance
of company (Laborde, Dosseville and Allen, 2016). In the context of an individual by
considering the emotional intelligence leads to negative impact their growth and success for their
career development. Therefore emotional intelligence can become a major hurdle and by
considering the person to test result it is analysed that various factors in which I am weak
including problem solving imaginative introvert and many more are the personality factors that
can hinder my overall performance at the workplace which is not good for the growth and
development of my personality.
Complete the table
Personal stressor What is your stress response Actions to address
Emotional If I am emotionally good then I
feel like loving and emotionally
unstable then feel like crying on
little things.
In this context the prominent
action I need to take is being
emotionally strong and does
not think from the heart.
Behavioural In this context my behaviour got
changed as I start doing things
extra like extra laughing extra
anger and many more.
In order to overcome this I
need to make things and my
behaviour more stable which
cannot be overruled by anyone.
Physical It Describe the changes in my
physical appearance that can
permanently impact the overall
performance of other individuals
and their behaviour as well.
In terms of this I need to
maintain my personality at any
changes and cost which does
not influence the people of my
surroundings.
Mental I start doing negative things that
negatively impact my overall
performance because of unstable
mental condition.
In this context I need to do
proper meditation and yoga
which is useful for me in
making my mind more

mentally stable.
Review the requirements
By considering the various needs it is analyse that there are some that mostly Trigger my
emotional stability as when I does not met with these requirements. As it include acceptance be
understood and new challenges.
Complete the below table
Need and why this need is
important to you at work
What is your emotional
response when this need is not
met?
Emotional control
mechanism
Acceptance and it is
important to accept various
things and changes within
an organisation.
In this context my mental
stability gets destroyed and I
start doing irrelevant things
(Rode and et. al., 2017).
In this context I need to do
proper meditation and yoga
in order to control my mental
condition.
Be understood and it is
essential to understand and
get the things which is
described by the manager.
In terms of this my behaviour
got changed when the need is
not met with my emotions.
According to this I need to
get surrounded with many
people as by this my
behaviour gets in control.
New challenges and it is
important in order to Foster
and boost my overall
personality.
In this context my emotional
condition gets misbalance.
In terms of this I need some
alone time in order to
become more emotionally
stable.
Send an email to your assessor
E-mail to the Assessor
Personality test result
Dear Assessor,
I have completed my personality test by answering suitable questionnaire that are based on my nature and skills.

After all this, I got prominent result in which some areas need prominent development. For this I also attach my
report of my personality test for your significant support.
Thank you
XYZ
Meet with your assessor
After meeting with the assessor it is analysed that emotional intelligence is important and
control over it is also important in order to achieve growth and success within the organisation.
As per discuss various prominent strategies are developed considering meditation and yoga
maintain changes in the personality and so on according to the need. In this context there are
significant emotional strengths and weaknesses that are discussed in the above section which
impact the workplace performance and relationships and for this I need to become extrovert that
can bring hike regarding the development of my personality.
Develop an emotional intelligence development plan
Weaknesses Definition Hallmarks
Imaginative In describe that I need to become
more imaginative for the growth
and development of my personality.
It leads to develop creativity and
innovation within me.
Problem solving It is useful in resolving various
conflicts that leads to enhance the
overall performance of the
company.
It leads to boost the morale of
individuals regarding their
performance.

Not likely to work in a team It should be developing to work in a
collective manner by which
significant task is achieved quite
quickly.
It is useful in doing various tasks
within the specified period of time.
Introvert It should be develop in order to
improve my communication skill.
In this context I need to talk with
many individual and become
extrovert.
Get panic easily I need to become calm down
critical situation.
For this I need to do proper yoga
and meditation.
TASK 3
Possible Range of Yuko’s Emotions
There are various emotions that Yuko would possibly be feeling as per the given situation.
Some of these are explored below:
 Insecurity: One of the most evident feelings which Yuko would be feeling at the
workplace would be insecurity, due to being judged for her accent, as well as facing
neglect at the workplace (Matthews and et. al., 2018).
 Fear: There is a high possibility that Yuko would be feeling quite afraid of losing the
status within the organisation due to having differences with such a prominent senior.
 Hurt: Yuko would definitely be hurt after knowing the reason for differences between
her and Beryl from another person and not from Beryl directly who is her team leader.
 Anxiety: In a position where she is afraid towards not being understood due to her accent
would definitely make her very much anxious all the time in relation to work and
especially communication.
 Stress: As presented in the case study, Yuko is not effectively performing which would
be a constant reason for stress.
Possible Range of Beryl’s Emotions
 Tensed: With the overall team’s performance being hampered due to the conflict, it is a
certainty that Beryl must be feeling quite tensed.
 Anxiety: There is a high level of uncertainty in perception of Beryl about whether Yuko
understands the instructions or not, which would make her anxious

 Uneasy: As per the case, it is highly evident that Beryl does not wish to communicate
with Yuko at all, which would definitely make her uneasy with Yuko around.
 Nervous: There might be a possibility that if Yuko’s targets wouldn’t be met then Beryl
might be accountable for her negative performance, which could make her nervous.
 Irritated: The case study could be interpreted into being stated that Beryl might not like
Yuko around due to not being able to understand her accent and being unenthusiastic
about anything in the team, which makes her irritated (Darvishmotevali, Altinay and De
Vita, 2018).
Effective of Workplace Situation on Manager and Possible Emotions they could be feeling
 Disappointment: Being disappointed at the firm’s current situation is likely to be an
evident possibility due to a senior member being involved in a conflict.
 Frustration: They are likely to be frustrated, considering the fact that the teams are
showcasing ineffective performance.
 Uncomfortable: Being in an environment which is currently toxic for workplace growth
could make manager uncomfortable.
 Anger: It is likely for manager to be angry with the parties involved with such lack of
communication and regard for others.
 Unhappiness: No manager wishes to be part of a conflicting team which might make
them unhappy (Rathore, Chadha and Rana, 2017).
Cultural Differences in Emotions
 Intensity: One of the most evident differences in emotions is the intensity in which the
emotions are expressed. For example, while Yuko does not express her emotions that
much due to considering emotions as less intense, Beryl is known to be expressing her
emotions at a high extent, through ignoring Yuko, whispering about her with others,
talking her through others and so forth.
 Expressivity: The ways in which emotions are expressed are also different in this sector.
For instance, Beryl was quick enough to denounce Yuko, though indirectly, of difference
in her accent or not showing any enthusiasm towards work. Whereas, Yuko is expressing
her emotions through her weak performance and through seldom taking her feelings out
with other employee.

Techniques to ensure equal opportunities for Beryl and Yuko to express their thoughts
It is very important that both Beryl and Yuko get equal opportunities towards expressing
their thoughts and feelings towards the situation and one another. Therefore, for this purpose,
below are certain techniques which are described effectively:
 During a meeting, the format would be through controlling discussions in a manner that
both the parties involved have a clear and effective chance to express themselves clearly
to one another and to the other members of the board (Zhang, Wei and Zhou, 2017).
 In terms of expressing their thoughts and feelings, another technique would be to ask
both of them for meaningful suggestions towards solving the problem.
Techniques to ensure equal opportunities for Beryl and Yuko to reflect on effect of their
emotions
In order to let Yuko and Beryl reflect on the effect of their behaviour, below are two
prominent techniques:
 One prominent technique would be conducting a face-to-face personal interview with
each of these members separately, where they would be able to reflect upon the effect of
their emotions.
 A reflective practice, such as an essay or journal could also be organised for these
individuals to reflect upon this appropriately through this activity.
Advice given to Beryl and Yoko to assist them in Self-Managing their Emotions
 Adherence to culture would be one prominent advice that both of these individuals are
required to know and abide by, in order to self manage their emotions.
 Another advice would be in regards to communicating these individuals towards
importance of diversity in culture and its contribution towards business expansion and
growth (Caputo, Ayoko and Amoo, 2018).
 Self management practices such as diaries or journals would be provided to both these
individuals for better self management.
 Both Yuki and Beryl must be involved in therapeutic sessions for a while or even
monthly for a year to ensure that their self management could be contributed.
 Counselling could also be a very effective advice to be given to these individuals to be
followed properly by both these individuals.

Documentation of Step-by-Step Approach for resolving workplace situation
 The very first step towards resolving the situation would be through identification of the
issue and clarification of the same so that a proper intensity of the matter could be
measured
 A common goal for parties involved within the conflict must be set.
 Brainstorming could be another step towards addressing the problem where viewpoints of
different individuals on the situation could be gathered which would provide with better
and more effective insight onto finding the way of solving the issue.
 The possible solutions must then be evaluated based on several barriers that could arise
during the course of action.
 Acknowledgement of the agreed problem is necessary towards handling the issue which
then would be communicated to the respected parties, as well as people within the
organisation who are being affected by the same.
 The last step is to provide responsibilities to the individuals, acting upon the set plan and
monitoring its effectiveness (Kaufmann and Wagner, 2017).
Questions to be asked from Beryl and Yuko at the meeting
There are various questions which must be asked are necessary to be asked from Beryl and
Yuko at the meeting, considering the fact that it identifies information about workplace situation,
as well as providing opportunities for Yuko and Beryl to express their feelings and thoughts.
Therefore, some of these questions are listed below:
 What is your perspective of the problem that exists in the company?
 What, according to you is an effective way forward in overcoming this situation?
 What change would you like to see in the firm’s current practices?
 What is the most important element for you within this situation?
 Would you like to express yourself and share the impact the incident had on you?
Email to Assessor
Date: 21st May, 2020
Respected Ma’am/Sir,

This mail is to inform you that the Staff Emotional Intelligent Report has been effectively
completed, which contains detailed information about the conflict within the company and
possible steps that could help the firm in overcoming the same. Moreover, it also reflects that the
organisation is going through a rough patch due to conflict between two individuals for which, it
is requested that you provide us with the venue, date, as well as time of the meeting for
addressing the issue.
Thanks and Regards,
Operational Manager
Meet With Staff
Before the meeting commences and takes place towards addressing the issue of conflict
between Yuko and Beryl, it is highly imperative to determine several strategies which are very
important towards the agenda. Therefore, some of the key strategies are explored below:
 The very first strategy is communicating both the parties about the equal opportunities
which they would be getting so that the meeting could be spared from any sort of verbal
spatter.
 Secondly, it is very crucial that the assessor takes periodic feedbacks from both the
parties in relation to ensuring that the content covered within the meeting is understood
and perceived in the right manner by both the individuals.
 In addition to this, it would be required that proper maintaining of code of conduct
through physical or verbal actions is maintained appropriately in case a conflict arises, to
manage the temperament of both the individuals involved (Miao, Humphrey and Qian,
2018).
CONCLUSION
Therefore from the above condition it is analyse to that emotional intelligence is important
within an organisation but it also has some strengths and weaknesses that can Foster and hinder
the overall performance of the company and as an individual. In addition to this, it is also
necessary that Staff Emotional Intelligent Report is formulated to address issues of conflict,
which covers the issue in detail, along with feelings and emotions of parties involved and the
strategies to overcome the same.

REFERENCES
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