BSBLDR523 Manage Effective Workplace Assessment Tasks

This assessment task for BSBLDR523 Lead and manage effective workplace relationships includes knowledge questions and a project portfolio. The knowledge questions cover topics such as workplace systems, policies and procedures, problem-solving and conflict resolution strategies, workplace Code of Conduct, networking, and consulting with employees. The project portfolio requires students to work through a range of activities and submit their work. The assessment plan provides detailed instructions for completing the tasks.

BSBLDR523
Lead And
Manage Effective Workplace
Assessment Tasks
Student ID: _____________________________________
Student Name: __________________________________
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0
S T U D E N T
A S S E S S M E N T
T A S K S
S T U D E N T
A S S E S S M E N T
T A S K S
S

Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project 9
Assessment Task 2: Checklist 15
Final results record 19
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Introduction
The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit
BSBLDR523 Lead and manage effective workplace relationships describes the skills and
knowledge required to lead and manage effective workplace relationships.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide.Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0
i

Questions
Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in
building effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Fair Work Act 2009
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and
procedures can support the identification and resolution of workplace problems, thus
maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a harmonious workplace and the way in which staff interact and communicate with each
other.
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events. Discuss three reasons why
networking can lead to a more productive and effective workplace environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in
place a variety of systems and supports for their staff. These may relate to staff wellbeing/
employee assistance programs, training in soft skills such as communication and interpersonal
skills, diversity training, and so on. Explain how these types of processes can assist staff to
work more effectively together.
7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by
employers in consulting with employers.
9. List five different ways an employer may choose to consult with employees.
10. Describe a general process for conflict management.
11. List four ways an employer must manage the tasks and responsibilities of employees.
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure
inclusivity and be mindful of diversity.
TASK 1
1.
 Provide the knowledge to workers regarding what they are expecting
 Make modification in the rules and guidelines as per the situation
 Clear communication should be implemented to deal adverse situation
 develop a trust and faith among colleagues.
 Develop a plan to avoid misunderstanding and claims of bias.
2.
Age Discrimination Act 2004: It mainly helps to prohibit age discrimination in many areas
like employment, education and other company. So, person of any age have a right to apply on
the company and employers cannot discriminate the same on age basis (Sartori and et.al., 2018).
Disability Discrimination Act 1992: This act prohibits discrimination against people with
disability whether he/she is handicapped, deaf, dumb.
Fair Work Act 2009: The purpose of this act is to protect certain rights in a workplace. The
right is to engage in industrial activities so that individual have a right to free from any unlawful
discrimination.
Racial Discrimination Act 1975: With the help of this law, individual cannot be
discriminate people on the basis of race, colour and ethnic origin.
Sex Discrimination Act 1984: It is all about prevent people from a discriminate on the
basis of gender identity, sexual orientation, marital relationship status etc.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

3.
Steps need to be followed to resolve the workplace problems:
 Determine the issue
 understand the interest of each people involved
 Describe the possible solutions
 Evaluate the options
 Select an option
 Document the agreement
 Agree on the evaluation procedures.
Conflict resolution strategies
Active listening: In this, listen to all parties and understand the nature of conflict so that
they can start the troubleshooting solutions (Meng and Berger, 2018).
Postpone conflict resolution: There is a need to immediately address the conflicts and
escalate the situation so that it will not affect the employee performance.
Enhance the teamwork: encouragement and motivation are powerful and should always
remind the staff for a successful project that help to complete the team work.
4.
The main purpose of code of conduct is to provide a detailed description by considering
legal and ethical behavior for a business. The advantage of business code of conduct are raise the
company’s core values and beliefs in order to set the right culture.
5.
 In order to get the fresh ideas at the workplace.
 Gain different perspective
 Interconnected business contacts so that company can groom
6.
The barriers for the communication is to use of jargon and emotional barriers. Therefore,
to improve the same, there is a need to implement the face to face discussion and also avoid
using jargon so that effective outcome can be generated (McCloughen and Foster, 2018).
7.
Consulting with the employees on workplace issues helps employees to get out for the
work environment and determine whether the employee is frustrating. If yes, then make an
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

effective strategy in order to improve the structure for the situation so that it generate a better
outcome.
8.
Managers need to adapt the movement that affected specialist and also improve the
information so that they can be in a contact with them in order to make a positive decision. The
decisions are action for deflecting or reducing the ominous effect of such change during specialist.
Impact of movement on workers which are anticipated.
9.
 Formal consultation
 sharing information on notice boards or send an email alerts
 Listen to concerns and raise the same
 Provide information related to work, health and safety information
 Conduct open discussion and face to face meetings.
10
The process of conflict management is to:
 Be aware with the conflict
 Early resolutions are the most effective proactive solution
 Initiate dialogue (Meng and Berger, 2018).
 Always know when to ask for help
 Take action
 Reflect on the situation and make decision
11.
Ways through which an employer must manage the tasks and responsibilities of employees,
which are:
 Provide information, instruction and training so that they can work safely.
 Employees need to be aware of potential hazards.
 Organise ways of working safely.
 Treat all the employees equally and with respect.
12.
 with the help of overcoming the language and culture barriers, an individual can manage
the team on the social sensitiveness.
 Organise the cross-cultural training in order to make decision (Armstrong, 2018).
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

 Consider different cultural communication styles so that company can make decision
effectively
 Always be open to all culture and their differences so that effective outcome can be
generated.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Assessment Task 1: Checklist
Student’s name:
Did the student provide a
sufficient and clear answer
that addresses the
suggested answer for the
following?
Completed
successfully? Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Assessment Task 2: Project
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
 your learning resources and other information for reference
 Project Portfolio template Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide.Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0
i

Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead and manage effective workplace relationships on
two separate occasions. As part of the assessment, you will:
 establish effective workplace relationship processes
 manage effective workplace relationships
 monitor and review the management of workplace relationships.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. If you are basing this
assessment on the case study, refer to the Simulation pack for additional
information.
If you are basing this assessment on your own business, make sure you have
enough information available to:
 delegate and support the work of two staff members (at least one staff member
should have a diverse background, such as culture, gender or disability).
 address two separate conflict situations (at least one conflict should involve
ethical conduct).
 monitor the outcomes of your conflict resolution efforts.
As a minimum your organisation must have policies and procedures that address
diversity, ethical conduct, conflict management and workplace collaboration
You will need to communicate with people who work for, or are involved, in this
business or work area several times. It may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference, email) as long as it meets the requirements outlined in the
Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar with, have your
business or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Establish effective workplace relationship processes
You are now required to complete Section 1 of your Project Portfolio.
To complete Section 1, you need to:
 describe your job role and explain:
o how your job role takes responsibility for formulating, organising and
implementing plans, processes and strategies.
o how your job role applies the values and goals of your organisation.
 summarise the legislative requirements relevant to managing and leading
workplace relationships (legislation, regulations, codes and standards).
 identify organisational requirements relevant to managing and leading
workplace relationships (policies and procedures that address diversity, ethical
conduct, conflict management and workplace collaboration)
 develop processes that support workplace relationships (consultation, conflict
management and escalation). Make sure you incorporate appropriate
vocabulary, grammatical structure and conventions.
4. Manage effective workplace relationships
If you are basing this assessment on your own business, make sure you have
enough information available to:
 delegate and support the work of two staff members (at least one staff
member should have a diverse background, such as culture, gender or
disability).
 address two separate conflict situations (at least one conflict should involve
ethical conduct).
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0
i

You are now required to complete Section 2 of your Project Portfolio.
To complete Section 2, you need to on two separate occasions:
 delegate and confirm responsibility for fulfilling work tasks to at least two staff
members.As you delegate tasks and confirm responsibilities, adapt your
communication style to build trust and ensure positive working relationships.
 follow diversity policies and procedures to support two staff members to
achieve their work responsibilities.
 follow the collaboration and consultation processes to seek employee input to
identify work relationship issues. At least one workplace issue should involve
the ethical conduct of a staff member.
 follow conflict management and escalation processes to address the identified
workplace relationship issues by:
o providing feedback on the consultation processes
o addressing the workplace issue
o providing counselling, guidance support to assist the staff members
overcome their relationship difficulties (and demonstrating your ability to
motivate and engage others)
Make sure you have answered all questions in Sections 1 and 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 and 2 of the
Project Portfolio and make sure you attach these upon submission.
5. Monitor and review management of workplace relationships
If you are basing this assessment on your own business, make sure you have
enough information available to monitor the outcomes of your efforts to address the
workplace relationships.
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.
You are now required to complete Section 3 of your Project Portfolio.
To complete Section 3, you need to on two separate occasions:
 monitor the outcomes of your efforts to resolve workplace relationship issues.
 communicate the outcomes of the conflict management for both identified
workplace relationship issues to the relevant staff members
 Seek and evaluate feedback from relevant staff members (at least two) on
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0
i

how you have managed the workplace relationships.
 identify at least one area for improving future workplace relations leadership in
your organisation.
Make sure you have answered all questions in Section 3.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 3 of the Project
Portfolio and make sure you attach these upon submission.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Assessment Task 2: Checklist
Student’s name:
Did the student:
Completed
successfully? Comments
Yes No
Establish effective workplace
relationship processes by:
 explaining
o how their job role takes
responsibility for formulating,
organising and implementing
plans, processes and
strategies
o how their job role applies the
values and goals of your
organisation
 summarising the legislative
requirements relevant to managing
and leading workplace relationships
(legislation, regulations, codes and
standards)
 identifying organisational
requirements relevant to managing
and leading workplace relationships
(policies and procedures that
address diversity, ethical conduct,
conflict management and workplace
collaboration)
 developing processes that support
workplace relationships
(consultation, conflict management
and escalation)?
Manage effective workplace
relationships on two separate occasions
by:
 delegatingand confirming
responsibility for fulfilling work tasks
to two staff members.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

 following diversity policies and
procedures to support two staff
members to achieve their work
responsibilities.
 following the collaboration and
consultation processes to seek
employee input to identify two work
relationship issues (at least one
workplace issue involves the ethical
conduct of a staff member).
 following conflict management and
escalation processes to address the
two identified workplace relationship
issues by:
o providing feedback on the
consultation processes
o addressing the workplace
issues
o providing counselling,
guidanceand support to assist
two staff members overcome
their relationship difficulties?
Monitor and review management of
workplace relationships by:
 monitoring the outcomes of their
efforts to resolve the workplace
relationship issues.
 communicate the outcomes of the
conflict management for both
identified workplace relationship
issues to the relevant staff
members.
 seek and evaluate feedback from
relevant staff members (at least
two) on how they have managed
the workplace relationships.
 identify at least one area for
improving future workplace relations
leadership in your organisation.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

Final results record
Student name:
Assessor name:
Date
Final assessment results
Task Type
Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge Questions S U DNS
Assessment Task 2 Project S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature: _________________________________________ Date: _________________
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: _______________________________________ Date:__________________
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0

REFERENCES
Book and Journals
Lee, Y. and Li, J.Y.Q., 2020. The value of internal communication in enhancing employees’ health
information disclosure intentions in the workplace. Public relations review. 46(1).
p.101872.
Armstrong, N., 2018. Management of nursing workplace incivility in the health care settings: A
systematic review. Workplace health & safety. 66(8). pp.403-410.
Meng, J. and Berger, B.K., 2018. Maximizing the potential of millennial communication
professionals in the workplace: A talent management approach in the field of strategic
communication. International Journal of Strategic Communication. 12(5). pp.507-525.
McCloughen, A. and Foster, K., 2018. Nursing and pharmacy students’ use of emotionally
intelligent behaviours to manage challenging interpersonal situations with staff during
clinical placement: A qualitative study. Journal of Clinical Nursing. 27(13-14). pp.2699-
2709.
Unit
Code/Name:
BSBLDR523 Lead and manage effective workplace relationships
RTO Address: Level 1, 377 Lonsdale St, Melbourne,
VIC 3000
Version
Number:
V 1.0