BSBLDR601 Lead and Manage Organizational Change Knowledge Questions

This is an open book knowledge test, to be completed in your own time. It includes questions related to external environment impact on change strategies, Kotter's 8-step change model, cost benefit analysis, risk factors, communication and education strategies, organizational behavior aspects, and components of change management plan.

BSBLDR601Lead and manage organizational change
Task 1 – Knowledge Questions
Task summary
 This is an open book knowledge test, to be completed in your own time.
 You need to answer all the written questions correctly.
Required
 Access to textbooks/other learning materials.
 Access to a computer and Microsoft Office.
 Access to the internet.
Timing
 Your assessor will advise you of the due date of this assessment via Canvas.
Submit onto Canvas
 This completed workbook
Assessment criteria
 All questions must be answered correctly for you to be assessed as having
completed the task satisfactorily.
Re-submission opportunities
 You will be provided feedback on your performance by the Assessor via Canvas.
The feedback will indicate if you have satisfactorily addressed the requirements
of each part of this task.
 If any parts of the task are not satisfactorily completed, the assessor will
provide you written feedback along with guidance on what you must undertake
to demonstrate satisfactory performance. Re-assessment attempt(s) will be
arranged at a later time and date.
 You have the right to appeal the outcome of assessment decisions if you feel
that you have been dealt with unfairly or have other appropriate grounds for an
appeal.
 You are encouraged to consult with the assessor prior to attempting this task if
you do not understand any part of this task or if you have any learning issues or
needs that may hinder you when attempting any part of the assessment.
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Task 1: Knowledge Questions
Question
1
Explain how external environment or trends can impact on
change strategies. (Approx. 100 words)
Answer:
There are various external environmental factors and trends that affect the
organization change strategies in the pandemic of covid-19.
Competitors: Competitors of organization in the external environment
affect the strategies that are used for implementing change in management
because they are also operating in same market with same products. It is
important for organization to monitor activities of competitors.
Government policies: As per the pandemic situation various rules
and regulations are formulated by the government that impacts on
organizational policies and change strategies.
Social and cultural forces: Behaviour, beliefs, thought process and
culture of people or customers surround the business affect the
organizational change strategies in pandemic situation.
Question
2
Discuss the purpose of Kotter’s 8-step change model and the
steps involved. Explain each of the steps involved. (Approx. 200
words)
Answer:
Create urgency: For the purpose of implementing various changes in
organization, it should develop the sense of urgency and all potential threats
as well as opportunities are identified to formulate policies. Key people
included to implement changes.
Form a powerful coalition: Assess the changes within organization
and involve stakeholders to commit towards the changing process as well as
form powerful coalition in working team. Weak areas are identified to develop
strategies.
Create a vision for change: Analyze the core values, defines visions
and strategies for the purpose of implementing the changes. All these
changes are communicated to organizational members so, they can perform
in efficient manner.
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Communicate the vision: All changes are properly communicated in
the organizational visions and connect various aspects such as training and
performance review to visions. Various issues of employees are handled in
most effective manner to implement changes.
Remove obstacles: Organizational structure as well as process are
identified and aligned them with the organizational visions.
Create short-term wins: There are various short-term goals are
determined by the organization to attain the long-term goals because it
contains less investment and lower failure risk.
Build on the change: Various success stories are analyzed to
enhance the employee experiences and implementing the changes in well-
defined manner.
Anchor the change: In this phase it is determined that changes are
adopted as the integral part of organization and ensure the support of
leaders and employees to achieving the changes.
Question
3
Choose as many of the options below that apply.
Cost benefit analysis should be considered in the change
process because:
a) it provides a standardised way of considering the options
associated with change
b) it shows which changes are viable
c) most people have negative feelings about change
d) it will make your change initiatives easier to sell to
stakeholders
Answer:
Cost analysis is used by the organization to implement change process:
A) it provides a standardised way of considering the options associated with
change because cost benefit determines overall budgeting analysis which
cover standardisation of work and facilitates to implement all changes in
proper manner.
c)most people have negative feelings about change because they are
comfortable in its comfort zone and don’t want to come out it. They have
fear that organization can fire them because of lake knowledge of new work.
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d) it will make your change initiatives easier to sell to stakeholders
because most of the decision in business turn out be easy while selling to
stakeholder with their guidance. Cost analysis is used to execute changes
and defined cost involve in it.
Question
4
a) List four (4) common risk factors that may be associated
with workplace change.
b) Name three (3) methods of analysing risk associated with
workplace change.
Answer:
common risk factors
The common risk factor that is associated with change management in
working place are listed below-
 High level of resistance associated in working place.
 Not sufficient awareness in respect to promote change in working
place.
 In appropriate commitment of stakeholder along with lack of
leadership support from top to bottom level.
 Risk of IT skill as well as budgeting while introducing change in the
working place.
Analysing risk
The analysis of risk can be done with help of three method that is associated
with management risk matrix. This will consist of X axis and Y axis that
covers low and high-risk management. The common method of risk analysis
are Qualitative, event tree and Fault tree analysis.
Question
5
List two potential barriers to organizational change and
explain possible strategies to address barriers. (Approx. 100
words)
Answer:
Barriers of organizational change:
 Organizational change impacts on involvement of employees or staff
members because they have fear to adopt the changes that affect
their performance as well as effectiveness.
 Poor and ineffective communication become the most important
barrier in the process of organizational change. Because of improper
communication organizational strategies and plans are not
communicated to employees that creates the conflicts among
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organization.
Strategies to address barriers:
 In order to address the barriers, organization appoint suitable and
appropriate candidate on right position on right time and engage them
in organizational decision-making process.
Proper communication structure is being adopted by the organization and
demonstrate the changes as well as explain the benefits of changes that help
to resolve problems effectively.
Question
6
Name five (5) of the key principles that should be incorporated
into a communication and education strategy during a change
process?
Answer:
There are five key principle which must be incorporated in terms of
communication that leads towards proper education strategy by which
chosen organization must included in change process. The key principle is
mention below-
 Awareness- It will consist of actual need in respect of change in the
organization.
 Desire- This refers to more participation in order to support the
change.
 Knowledge-It require how will change implement in organization.
 Ability-This refers capacity of change that is inherent in entity,
 Reinforcement- This include overall sustainability towards change for
long period of time.
Question
7
Explain two strategies that can be used to effectively
communicate and embed change during an organizational
change process. (Approx. 50 words)
Answer:
For effective communication within organization, organization adopts various
strategies that facilitates to execute various changes in most efficient
manner. Some strategies are mentioned below:
 Organization communicates the changes to right people who are able
to communicate the changes in all over the organization in most
significant manner. There are multiple channels are used by the
organization for communication that help to convey all strategies and
plans regarding change in efficient manner.
 All feedbacks of employees are listened by the organization that
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creates confidence in employees and they can adopt the change more
efficiently.
Question
8
Explain two aspects of organizational behaviours that can
impact on organizational change. (Approx. 50 words)
Answer:
There are various components and aspects of organizational behaviour that
affect the process of organizational change. Some aspects are mentioned
below:
 People or employees are most important aspect of organization who
plays important role in the organizational change strategies and
planning.
 Organizational structure is the another aspect the maintain the formal
relationship among the organization and affect the organizational
changes process.
Question
9
Describe five components that may be included a part of
a change management plan. (Approx. 50 words)
Answer:
As change management plans guide the organization to implement the
significant change that enhance organization proficiency. There are various
components are included in change management plan that are mentioned
below:
 Appropriate communication planning to covey changes
 Provide training to employees to adopt changes
 Collect employee feedbacks regularly
 Reinforcement of changes
 Manage all results properly
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