Hotel Futura Operational Improvement Plan

This assignment focuses on the development and implementation of an operational improvement plan for Hotel Futura. It encompasses various initiatives such as installing a new espresso machine, reorganizing store fixtures, enhancing food handling knowledge among staff, recruiting additional sales personnel, and providing comprehensive training programs for newly hired employees. The plan also includes a consultation strategy to engage stakeholders like senior management, store managers, employees, and suppliers. A reporting template is provided for tracking progress, identifying constraints, and ensuring the hotel stays on track to achieve its business objectives.

BSBMGT517: Manage Operational Plan
Task-1: Operational Plan
Hotel Futura
‘Hotel Futura’ is a hospitality establishment that offers food and beverage services.
 The organization has a pre-set plan to grow and advance the services of their business
for a period of one year. They have a primary objective increasing the sales of their
services up to 10% before 30 June 201X.
 The senior management team will advise all concerned managers that they are
responsible for developing and implementing an operational plan that will deliver this
increase in sales for the hotel.
 The business has advised the managers that they must complete an operational plan to
achieve sales growth of 10% and submit this plan for approval before implementing.
Objectives
 To increase sales by 10% by 30th June 2017, expand the service provided by including
room services
 To acquire through purchase any additional tool or equipment (coffee machine) to be
used by each department to increase the sales
 To create additional space for the new equipment. This will be done by reorganizing
fixtures and existing fittings.
 To boost the capacity of sales through recruitment of 2 full time staff in the service
department.
 To provide foods and beverages that are exceptional and quality service.

Floor Plan
SWOT ANALYSIS
STRENGTHS WEAKNESSES
 Good reputation after sale services
 Good advertising and marketing mix.
 High quality Management information
system
 Poor performance of the company
contracted to deliver the machine.
 Lack of experienced personnel to
handle imports and customs
OPPORTUNITIES THREATS
 Use of internet for advertisement.
 Withdraw of competitor from new
market.
 Increased population growth rate
 High interest rates could decrease
disposable income
 Nufix.inc a global corporation entering
in espresso machines and bean market.
 Bed Bath and Beyond coffee supplier is
entering in espresso machine market

Objective Strategy Deliverable
s
Person
responsible
Timeline Resources KPI’s
To increase sales
expand the service
provided by including
afternoon teas,
pastries and 24 hour
service
Develop a plan, hire
extra staff to increase
sales in the restaurant
Food and
beverage
service
Hotel Manager 30th Sep 2017 In Melbourne Service sales
increased by
10% by 30th
Sep 2017
To acquire through
purchase any
additional tool or
equipment to be
used by the store;
additional printer,
photocopier to
increase the sales
By obtaining quotations
from suppliers and
purchase the coffee
maker machines.
Coffee Maker
machine
Restaurant and
operations
Manager
10th Sep 2017 In Melbourne Barista section
should be setup
by 10th Sep
To create additional
space for the new
equipment through
reorganization of
fixtures and existing
fittings within the
restaurant
By obtaining quotations
from different
contractors
The new
working
space with
utilities
Hotel Manager 8th Sep2017 In Melbourne The new
working space
with utilities for
the Barista
To develop lessons to Conduct training Multi skilled HR Manager 11th September Hotel Multi skilled

improve the skills of
the current retail
product staff
programs to all the staff
dealing with food and
beverage service by
giving them knowledge
of service and other
skills.
employee 2017 premises employee
To boost the
capacity of sales
through recruitment
of 2 full time
equivalent staff in
the restaurant
Recruitment of 2 waiters
through a recruitment
strategy
Sales
Employee
HR Manager 5th Sep 2017 Hotel
Premises
Sales Employee
To provide foods and
beverages that are
exceptional and
quality service
Induct and training
programs
communication serving
customers and
knowledge of food and
beverage trends.
Chefs and
waiters
Food and
Beverage
Manager
10th September
2017
In the Hotel Employees

Contingency plans:
When purchasing the coffee maker, if the supplier is unable to deliver within the time, the next
standing supplier will be selected. Training of staff in the proper time is an important factor to
determine the success and achievement of all our objectives and plans for the business. As such,
we must recruit and train all our new staff and boost the skills of all our current staff by the 30th
September 2017. If we fail to meet these objectives, there is a 5% budget that will be used to
employ a consultant who would train more and give additional resources. It is important that the
progress of all our operational plans be monitored by the Hotel manager for evaluation against
target KPIs (Sainaghi R., Baggio R, Sainaghi R., Baggio R).
Evidence of Consultation with the Stakeholders
Stakeholder (Who?) Why? Consultation Method
Senior Management Team Responsible for business plan
development
E-mail, Telephone
Hotel Manager Responsible for development and
implementation of Operational
management plan
E-mail, Telephone
Interviews
Employees Involved in the operational plan
implementation
Focus groups
Sessions of brainstorm
Sessions of feedback
Suppliers Supplying of materials and
equipment
E-mail, Telephone
Revelers Uses the services provided by the
Hotel
Newspapers and television
advertisements
Media Involved in the advertisement
and recruitment of manpower.
E-mail, Telephone
Approval
Trainer: …………………………………………

Task-2 – Recruitment strategy
Identifications of Human Resources Requirement
Number of additional resources required. 2 full time equivalent employees.
part time or full time or hours. part time or full-time hours
Permanent of casual employment Permanent and casual
Required start date 1st Sep 2017
Expect length of employment On-going
Skills required performing in the role Knowledge n service of Afternoon and High teas,
accompaniments, Barista and Food production and
service
Training you can provide. Food and beverage service knowledge.
Qualifications required. Diploma in Hospitality or Hotel management
Pay levels. Restaurant assistant – $14 - $20 per hour.
Barista - $22 – 25 per hour
Recruitment and selection procedures and policies.
Purpose of recruitment: The success of restaurant waiters relies plainly upon the ability of the
Hotel to attract the best staff available. Recruitment methods must be efficient, fair and effective.
Policy of recruitment: Waiting staff is supposed to consider commitment to providing high
quality Food and beverage services to our clients. To achieve the objective, consideration is
made to evaluate the need for employing suitable applicants only in all the vacant positions
(Heller, 2017). Food and Beverage manager takes all the reasonable steps in ensuring all
applicants gets safely entrusted with the duties and responsibilities of their position.
Job Description Full time equivalent employees to work as sales staff (02 number)

Advertisement Internally advertised using official website, notice boards and circulars.
Same time, vacancies will be externally advertised through official
website, newspapers and recruiting agencies
Short list applicants All the applicants will be short listed within one week of application
closing date.
All unsuccessful external applicants will be advised of the outcome of
their application via email or letter with two weeks of the application
closing date.
All unsuccessful internal students will be provided with feedback as to
why their application did not progress to the interview stage within two
weeks of the application closing date.
Conduct interviews All interviews will be conducted at support office or in the store.
All interviews will be completed using a behavioral interview guide.
All unsuccessful students, internal and external, will be advised
verbally regarding the outcome of their interview.
Unsuccessful internal students will be given feedback as to why their
application has been unsuccessful.
Testing All the applicants need to showcase their expertise.
Reference checks All applicants must have two reference checks, from employment in
the last three years, prior to hire.
Privacy
All information about applicants will be kept confidential and store the information in a secure
place. Also, the information collected from the applicants will be only used to decide about
whether to recruit an applicant.
Recruiting people with a disability
Due to special requirements for people with disabilities, the Hotel will not provide a position
now but will consider the same in future.
Information for employees applying for roles

All opportunities are advertised on the Hotels website home page and are updated weekly.
Applicants are encouraged to be responsible for their own career development and apply for
roles they are interested in.
Approval
Trainer: …………………………………………

Task-3: Organization’s physical resources and acquisition methods
Resource Current
method of
acquisition
Recommended method of
acquisition
Comment as to why no change is
recommended or why you recommend
a change in the acquisition method
Assessor comments
Coffee Maker Purchase Purchase Purchasing a Full Expresso Machine is
essential to keep the Barista section
active. It will help promote sales of
pastries, Gateaux and other
accompaniments. In addition, the cost
for purchasing is reasonable and
affordable. Can be used for very long
period.
Approval
Trainer: ……………………………………

Task-4: Monitor and review the performance of operational plans.
What? When? How?
Increase sales by including Coffee and Afternoon teas September,2017 Service sales increase in
every month
Buying of Espresso Coffee Maker 10th Sep 2017 Installing the Espresso
machine
Reorganization of the fixtures and fitting within each store 8th Sep 2017 The new working space with
utilities
Boosting the knowledge of all food production and
service staff.
31st September
2017
Multi skilled employee
Recruiting 2 waiters full time equivalent sales staff at the
hotel
31st August 2017 2 waiters
Training and Induction to the newly recruited employees 11th September
2017
All the newly recruited
Employee complete the
training and induction
program.

Consultation Strategy
Stakeholder (Who?) Why? Consultation Method
Senior Management Team Responsible for business plan
development
E-mail, Telephone
Store Manager Responsible for development and
implementation of Operational
management plan
E-mail, Telephone
Interviews
Employee Involved in the operational plan
implementation
Focus groups
Sessions of brainstorm
Sessions of feedback
Suppliers Supplying of material and equipment E-mail, Telephone
Reporting Template Document
Activities Deadline What is the progress (how
many percentage? / what
are the actions have been
taken)
Constraints
Increase sales by 30th September
2017, expand the service provided by
overhaul of coffee machine
At the end of
the month
Reorganization of fixtures and fitting
within each store
31st August
2017
Boosting the knowledge of all food
handling crew
31st
September
2017

Recruiting 2 full time equivalent
sales staff at the hotel
September
Training and Induction to the newly
recruited employees
11th
September
2017
At the end of each month, each staff will input the progress and the constraints faced by that
department in achieving the objective in the above template and will be send it to the Manager of
Hotel Futura. Where, Senior office management team will critically analyze the progress made
compared to the previous month and assess the constraints faced by each hotel department and
provide a feasible solution and appropriate feedbacks to make sure that Hotel is on track in
achieving organization business goals.
Bibliography

Heller, J., 2017. http://www.hotelexecutive.com/business_review/1324/creating-a-small-hotel-
operating-plan-that-fits-your-objectives-and-budget. [Online]
Available at: http://www.hotelexecutive.com
[Accessed 05 09 2017].
Sainaghi R., Baggio R, Sainaghi R., Baggio R. International Journal of Hospitality Management. Marketing
effectiveness of the hotel industry in Croatia, Volume 19(3), pp. 227-240.