BSBMGT517: Manage Operational Plan

BSBMGT517: Manage Operational Plan
Task-1: Operational Plan
Hotel Futura
‘Hotel Futura’ is a hospitality establishment that offers food and beverage services.
 The organization has a pre-set plan to grow and advance the services of their business
for a period of one year. They have a primary objective increasing the sales of their
services up to 10% before 30 June 201X.
 The senior management team will advise all concerned managers that they are
responsible for developing and implementing an operational plan that will deliver this
increase in sales for the hotel.
 The business has advised the managers that they must complete an operational plan to
achieve sales growth of 10% and submit this plan for approval before implementing.
Objectives
 To increase sales by 10% by 30th June 2017, expand the service provided by including
room services
 To acquire through purchase any additional tool or equipment (coffee machine) to be
used by each department to increase the sales
 To create additional space for the new equipment. This will be done by reorganizing
fixtures and existing fittings.
 To boost the capacity of sales through recruitment of 2 full time staff in the service
department.
 To provide foods and beverages that are exceptional and quality service.

Floor Plan
SWOT ANALYSIS
STRENGTHS WEAKNESSES
 Good reputation after sale services
 Good advertising and marketing mix.
 High quality Management information
system
 Poor performance of the company
contracted to deliver the machine.
 Lack of experienced personnel to
handle imports and customs
OPPORTUNITIES THREATS
 Use of internet for advertisement.
 Withdraw of competitor from new
market.
 Increased population growth rate
 High interest rates could decrease
disposable income
 Nufix.inc a global corporation entering
in espresso machines and bean market.
 Bed Bath and Beyond coffee supplier is
entering in espresso machine market

Objective Strategy Deliverables Person
responsible
Timeline Resources KPI’s
To increase sales
expand the service
provided by including
afternoon teas,
pastries and 24 hour
service
Develop a plan, hire
extra staff to increase
sales in the restaurant
Food and
beverage
service
Hotel Manager 30th Sep 2017 In Melbourne Service sales
increased by
10% by 30th
Sep 2017
To acquire through
purchase any
additional tool or
equipment to be
used by the store;
additional printer,
photocopier to
increase the sales
By obtaining quotations
from suppliers and
purchase the coffee
maker machines.
Coffee Maker
machine
Restaurant and
operations
Manager
10th Sep 2017 In Melbourne Barista section
should be setup
by 10th Sep
To create additional
space for the new
equipment through
reorganization of
fixtures and existing
fittings within the
restaurant
By obtaining quotations
from different
contractors
The new
working
space with
utilities
Hotel Manager 8th Sep2017 In Melbourne The new
working space
with utilities for
the Barista
To develop lessons to Conduct training Multi skilled HR Manager 11th September Hotel Multi skilled

improve the skills of
the current retail
product staff
programs to all the staff
dealing with food and
beverage service by
giving them knowledge
of service and other
skills.
employee 2017 premises employee
To boost the
capacity of sales
through recruitment
of 2 full time
equivalent staff in
the restaurant
Recruitment of 2 waiters
through a recruitment
strategy
Sales
Employee
HR Manager 5th Sep 2017 Hotel
Premises
Sales Employee
To provide foods and
beverages that are
exceptional and
quality service
Induct and training
programs
communication serving
customers and
knowledge of food and
beverage trends.
Chefs and
waiters
Food and
Beverage
Manager
10th September
2017
In the Hotel Employees