BSBMGT517 Manage Operational Plans - Written Questions
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This article provides answers to written questions on BSBMGT517 Manage Operational Plans. It covers topics such as developing operational plans, analysing resource requirements, involving others in planning, and measuring organizational performance. The article is intended for learners studying BSBMGT517 at the Australian Professional Skills Institute.
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
ASSESSMENTS
BSB Business Services Training Package (release 2.0)
UNIT CODE: BSBMGT517
UNIT NAME: MANAGE OPERATIONAL PLANS
APPLICATION:
This unit describes the skills and knowledge required to develop and
monitor implementation of the operational plan to provide efficient and
effective workplace practices within the organisation’s productivity and
profitability plans.
Management at a strategic level requires systems and procedures to be
developed and implemented to facilitate the organisation’s operational
plan.
This unit applies to individuals who manage the work of others and
operate within the parameters of a broader strategic and/or business
plan.
NAME OF LEARNER: LEMO
NAME OF TRAINER
ASSESSOR:
Aaron Johnson
SUBMISSION OF
ASSESSMENTS:
Send to assessment@apsi.edu.au, and then
CC: Business.Trainer@apsi.edu.au for assessment submissions
ASSESSMENT
LOCATION:
APSI campus DATE COMMENCED: DATE
DUE:20/06/2018
ASSESSMENT TASKS
and DUE DATES:
AT1: Written Questions (Q1-15 )
AT2: Project – Develop operational plan (GROUP TASK)
AT3: Activity – Plan and manage resource requisition (Individual)
AT4: Scenario – Monitor and review operational performance
(Individual)
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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BSBMGT517 MANAGE OPERATIONAL PLANS
ASSESSMENTS
BSB Business Services Training Package (release 2.0)
UNIT CODE: BSBMGT517
UNIT NAME: MANAGE OPERATIONAL PLANS
APPLICATION:
This unit describes the skills and knowledge required to develop and
monitor implementation of the operational plan to provide efficient and
effective workplace practices within the organisation’s productivity and
profitability plans.
Management at a strategic level requires systems and procedures to be
developed and implemented to facilitate the organisation’s operational
plan.
This unit applies to individuals who manage the work of others and
operate within the parameters of a broader strategic and/or business
plan.
NAME OF LEARNER: LEMO
NAME OF TRAINER
ASSESSOR:
Aaron Johnson
SUBMISSION OF
ASSESSMENTS:
Send to assessment@apsi.edu.au, and then
CC: Business.Trainer@apsi.edu.au for assessment submissions
ASSESSMENT
LOCATION:
APSI campus DATE COMMENCED: DATE
DUE:20/06/2018
ASSESSMENT TASKS
and DUE DATES:
AT1: Written Questions (Q1-15 )
AT2: Project – Develop operational plan (GROUP TASK)
AT3: Activity – Plan and manage resource requisition (Individual)
AT4: Scenario – Monitor and review operational performance
(Individual)
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 1 of
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Verbal questions may be asked to ensure your work is your own and
represents your knowledge. If there is a concern regarding your
knowledge you may be asked to resit written questions under test
conditions.
All assessments are to be submitted the by due date and satisfactorily
completed in order for competency in this unit to be demonstrated. If
you believe you already have the skills and knowledge in this unit
please speak to your Trainer Assessor.
UNIT AND
ASSESSMENT
DETAILS:
If you would like a copy of the mapping document that outlines this
Unit of Competency and the Performance Criteria, Critical Aspects and
Essential Knowledge and Skills required to be demonstrated please
refer to the Learner Drive.
For further information that relates to assessments please refer back to
your Learner Handbook on the Learner Drive.
ASSESSMENTS
GUIDELINES:
It is your responsibility to keep a second copy of your assessments.
Australian Professional Skills Institute does not take responsibility for
lost or stolen assessments. Australian Professional Skills Institute
reserves the right to request a copy of your original assessment at any
time after you have submitted your assessment. Students MUST keep a
copy of their submitted assessment by using the assessment record
sheet on the back of their timetable, or the confirmation email as a
proof of submission.
LATE SUBMISSION OF
ASSESSMENTS:
$25 PER
ASSESSMENT PER
WEEK
Your delivery plan / timetable prescribes when each assessment is due
for each Unit of Competence. If you submit your assessments later
than the due date you will be required to pay the stated late
assessment fee at Student Services. You will receive a receipt which you
must attach to the assessment before it will be marked. Assessments
submitted eight weeks or longer after the due date will not marked and
you will be required to re-sit the relevant unit(s).
UNIT RE-
ASSESSMENT FEE:
$150 PER UNIT
If your first submission was marked Not Yet Satisfactory, you will be
given the opportunity to resubmit your assessment without any fees.
After two submissions and you are still deemed not yet satisfactory you
are required to pay a re-assessment fee. Students whose participation
in class is 80% or higher will not be required to pay a re-assessment fee
and where students have shown a genuine effort to perform
satisfactorily. If you are absent on the date of assessment, you are
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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BSBMGT517 MANAGE OPERATIONAL PLANS
Verbal questions may be asked to ensure your work is your own and
represents your knowledge. If there is a concern regarding your
knowledge you may be asked to resit written questions under test
conditions.
All assessments are to be submitted the by due date and satisfactorily
completed in order for competency in this unit to be demonstrated. If
you believe you already have the skills and knowledge in this unit
please speak to your Trainer Assessor.
UNIT AND
ASSESSMENT
DETAILS:
If you would like a copy of the mapping document that outlines this
Unit of Competency and the Performance Criteria, Critical Aspects and
Essential Knowledge and Skills required to be demonstrated please
refer to the Learner Drive.
For further information that relates to assessments please refer back to
your Learner Handbook on the Learner Drive.
ASSESSMENTS
GUIDELINES:
It is your responsibility to keep a second copy of your assessments.
Australian Professional Skills Institute does not take responsibility for
lost or stolen assessments. Australian Professional Skills Institute
reserves the right to request a copy of your original assessment at any
time after you have submitted your assessment. Students MUST keep a
copy of their submitted assessment by using the assessment record
sheet on the back of their timetable, or the confirmation email as a
proof of submission.
LATE SUBMISSION OF
ASSESSMENTS:
$25 PER
ASSESSMENT PER
WEEK
Your delivery plan / timetable prescribes when each assessment is due
for each Unit of Competence. If you submit your assessments later
than the due date you will be required to pay the stated late
assessment fee at Student Services. You will receive a receipt which you
must attach to the assessment before it will be marked. Assessments
submitted eight weeks or longer after the due date will not marked and
you will be required to re-sit the relevant unit(s).
UNIT RE-
ASSESSMENT FEE:
$150 PER UNIT
If your first submission was marked Not Yet Satisfactory, you will be
given the opportunity to resubmit your assessment without any fees.
After two submissions and you are still deemed not yet satisfactory you
are required to pay a re-assessment fee. Students whose participation
in class is 80% or higher will not be required to pay a re-assessment fee
and where students have shown a genuine effort to perform
satisfactorily. If you are absent on the date of assessment, you are
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 2 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
required to pay the unit re-assessment fee unless you present a valid
medical certificate for the day of the assessment. Fees are payable at
Student Services and you are required to produce an official receipt
before your trainer will conduct the re-assessment.
UNIT RESIT FEE:
$300 PER UNIT
Competency requires demonstration of current performance; therefore
assessments MUST be submitted within five (5) weeks of the Unit being
completed. If you have not submitted your assessments or re-
assessment you will be deemed Not Yet Competent for that unit and
will be required to re-enrol in the unit. You are also required to re-enrol
in this unit if you are absent on the delivery dates of this unit. A
separate timetable will be given to you upon payment of the required
fees at Student Services.
CODE OF CONDUCT: Academic Dishonesty / Collusion and Plagiarism
You must ensure that the evidence you submit for assessment is your
own work, and/or that you acknowledge the work of others
appropriately (see referencing guide). In an educational environment
cheating means to act dishonestly in an attempt to mislead the
Trainer/Assessor to accept the work of others as your own work.
SIGNATURE OF
LEARNER:
LEMO
DATE:
25/06/2018
APSI /tmp/4625643315307144166.docx
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© Australian Professional Skills Institute 2018 Page 3 of
BSBMGT517 MANAGE OPERATIONAL PLANS
required to pay the unit re-assessment fee unless you present a valid
medical certificate for the day of the assessment. Fees are payable at
Student Services and you are required to produce an official receipt
before your trainer will conduct the re-assessment.
UNIT RESIT FEE:
$300 PER UNIT
Competency requires demonstration of current performance; therefore
assessments MUST be submitted within five (5) weeks of the Unit being
completed. If you have not submitted your assessments or re-
assessment you will be deemed Not Yet Competent for that unit and
will be required to re-enrol in the unit. You are also required to re-enrol
in this unit if you are absent on the delivery dates of this unit. A
separate timetable will be given to you upon payment of the required
fees at Student Services.
CODE OF CONDUCT: Academic Dishonesty / Collusion and Plagiarism
You must ensure that the evidence you submit for assessment is your
own work, and/or that you acknowledge the work of others
appropriately (see referencing guide). In an educational environment
cheating means to act dishonestly in an attempt to mislead the
Trainer/Assessor to accept the work of others as your own work.
SIGNATURE OF
LEARNER:
LEMO
DATE:
25/06/2018
APSI /tmp/4625643315307144166.docx
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
AT 1 Assessment 1: Written Questions (Individual Task)
Assessment
instructions:
You are required to answer the questions outlined
below. All questions must be answered satisfactorily,
as partial responses will be deemed unsatisfactory. The
answers will be used in conjunction with other forms of
evidence in the final assessment decision. If you do
not wish to answer the questions in written format, an
interview may be used as an alternative approach if
negotiated with your Trainer Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will require:
The questions response section
Learner Guide and/or internet access
Q:1 What must you do prior to developing an operational plan? Explain
each action:
NYS
S
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BSBMGT517 MANAGE OPERATIONAL PLANS
AT 1 Assessment 1: Written Questions (Individual Task)
Assessment
instructions:
You are required to answer the questions outlined
below. All questions must be answered satisfactorily,
as partial responses will be deemed unsatisfactory. The
answers will be used in conjunction with other forms of
evidence in the final assessment decision. If you do
not wish to answer the questions in written format, an
interview may be used as an alternative approach if
negotiated with your Trainer Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will require:
The questions response section
Learner Guide and/or internet access
Q:1 What must you do prior to developing an operational plan? Explain
each action:
NYS
S
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
A: The operations managers should follow the below-mentioned steps
while forming operational plans:
Step 1: The operations managers should consider the target assigned to
the departments they are heading. The target can consist of sales target,
generation of outstanding amount from debtors and improving the
employee competencies to a higher level1.
Step 2: They must communicate the target to their subordinates. The
operations managers must communicate the targets to their subordinate
employees and encourage them to participate in making plans to achieve
the targets assigned2.
Step 3: The operations managers should breakdown the target into
smaller parts like the portion of the target which the team under them
should achieve with a particular week. This break down would enable
the managers to monitor and control the achievement of the targets. This
would also enable them take steps to ensure targets if the same are not
achieved within the target time.
Step 4: The operation managers should assign the portions of the total
target to appropriate team members. The senior members of the team
should be assigned more targets while the new members should be
assigned less target. The target assigned to individual employee should
be realistic and achievable.
Step 5: The operation manager should maintain record of the targets1 Haksever, Cengiz, and Barry Render. "Service and Operations Management." World Scientific
Books (2018).
2 Hitt, Michael A., Kai Xu, and Christina Matz Carnes. "Resource based theory in operations
management research." Journal of Operations Management 41 (2016): 77-94.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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BSBMGT517 MANAGE OPERATIONAL PLANS
A: The operations managers should follow the below-mentioned steps
while forming operational plans:
Step 1: The operations managers should consider the target assigned to
the departments they are heading. The target can consist of sales target,
generation of outstanding amount from debtors and improving the
employee competencies to a higher level1.
Step 2: They must communicate the target to their subordinates. The
operations managers must communicate the targets to their subordinate
employees and encourage them to participate in making plans to achieve
the targets assigned2.
Step 3: The operations managers should breakdown the target into
smaller parts like the portion of the target which the team under them
should achieve with a particular week. This break down would enable
the managers to monitor and control the achievement of the targets. This
would also enable them take steps to ensure targets if the same are not
achieved within the target time.
Step 4: The operation managers should assign the portions of the total
target to appropriate team members. The senior members of the team
should be assigned more targets while the new members should be
assigned less target. The target assigned to individual employee should
be realistic and achievable.
Step 5: The operation manager should maintain record of the targets1 Haksever, Cengiz, and Barry Render. "Service and Operations Management." World Scientific
Books (2018).
2 Hitt, Michael A., Kai Xu, and Christina Matz Carnes. "Resource based theory in operations
management research." Journal of Operations Management 41 (2016): 77-94.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 5 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:2 What would you need to consider when analysing resource requirements
for your operational plan? (Consider more than the budget)
the
S
3 Smith, Laura, Roger Maull, and Irene CL Ng. "Servitization and operations management: a service
dominant-logic approach." International Journal of Operations & Production Management 34.2 (2014):
242-269.
APSI /tmp/4625643315307144166.docx
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© Australian Professional Skills Institute 2018 Page 6 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:2 What would you need to consider when analysing resource requirements
for your operational plan? (Consider more than the budget)
the
S
3 Smith, Laura, Roger Maull, and Irene CL Ng. "Servitization and operations management: a service
dominant-logic approach." International Journal of Operations & Production Management 34.2 (2014):
242-269.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 6 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
A: Funding:
The operation managers should take into account the amount of
financial investment operations may attract and also recognize the
sources from where the company can source the estimated funds.
Organizational structure:
The managers should take into account the structure of the organizations
and their implications on the decision making. They should consider
factors like the size of the organizations, their areas of business and
present operational capabilities.
Organizational attributes:
Operational managers should consider the personnel aspects of the
organization. The personnel aspects should encompass the key
personnel of the organizations under question, the current team of staff
which the organizations have, their specialization and allocation of jobs
to them. They operational managers while exploring the personnel
factors should take into account the relationships between employees
and areas of control of each employee4.
Physical resources:
The operational managers should consider the physical resources which
the companies under question hold at a given point of time. The
resources include raw materials, finished goods, technology and
research and development facilities.
4 Bromiley, Philip, and Devaki Rau. "Operations management and the resource based view: Another
view." Journal of Operations Management 41 (2016): 95-106.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 7 of
BSBMGT517 MANAGE OPERATIONAL PLANS
A: Funding:
The operation managers should take into account the amount of
financial investment operations may attract and also recognize the
sources from where the company can source the estimated funds.
Organizational structure:
The managers should take into account the structure of the organizations
and their implications on the decision making. They should consider
factors like the size of the organizations, their areas of business and
present operational capabilities.
Organizational attributes:
Operational managers should consider the personnel aspects of the
organization. The personnel aspects should encompass the key
personnel of the organizations under question, the current team of staff
which the organizations have, their specialization and allocation of jobs
to them. They operational managers while exploring the personnel
factors should take into account the relationships between employees
and areas of control of each employee4.
Physical resources:
The operational managers should consider the physical resources which
the companies under question hold at a given point of time. The
resources include raw materials, finished goods, technology and
research and development facilities.
4 Bromiley, Philip, and Devaki Rau. "Operations management and the resource based view: Another
view." Journal of Operations Management 41 (2016): 95-106.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 7 of
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:3 In what areas of planning should you involve others in the planning
process? (Consider WHO you would involve and in WHAT parts of
your plan)
The
S
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BSBMGT517 MANAGE OPERATIONAL PLANS
Q:3 In what areas of planning should you involve others in the planning
process? (Consider WHO you would involve and in WHAT parts of
your plan)
The
S
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 8 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
A Operational plans give directions to the different areas which have to be
covered in order to achieve the goal and also points out the involvement
pattern of different individuals in the project. The operations managers
should consider involving different stakeholders at different point of
time. For example, the operational managers should involve the
customers in the initial product development part or phase. They
should consider the feedback from customers to form the product
strategy.
The operations manager should involve the project team in forming the
project plan like the raw materials which would be required to
manufacture the product, the stock of raw materials already in inventory
and the raw materials which have to be acquired and formation of
project budgets. Thus, at this phase the project managers should involve
their teams of subordinates.
The third stage should involve gaining approval form the management
and the other related departments like the finance department. This
analysis shows that at this stage the stakeholders involved would consist
of the apex management and the middle level management.
The fourth stage in managing the operations would be acquisition of
the raw materials. Thus, it can be pointed out that the operations at this
stage have to contribution from the suppliers. It can also be pointed the
operations managers at this also require involving the logistic chains
which would supply the raw materials.
The fifth stage would involve production of finished goods which
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 9 of
BSBMGT517 MANAGE OPERATIONAL PLANS
A Operational plans give directions to the different areas which have to be
covered in order to achieve the goal and also points out the involvement
pattern of different individuals in the project. The operations managers
should consider involving different stakeholders at different point of
time. For example, the operational managers should involve the
customers in the initial product development part or phase. They
should consider the feedback from customers to form the product
strategy.
The operations manager should involve the project team in forming the
project plan like the raw materials which would be required to
manufacture the product, the stock of raw materials already in inventory
and the raw materials which have to be acquired and formation of
project budgets. Thus, at this phase the project managers should involve
their teams of subordinates.
The third stage should involve gaining approval form the management
and the other related departments like the finance department. This
analysis shows that at this stage the stakeholders involved would consist
of the apex management and the middle level management.
The fourth stage in managing the operations would be acquisition of
the raw materials. Thus, it can be pointed out that the operations at this
stage have to contribution from the suppliers. It can also be pointed the
operations managers at this also require involving the logistic chains
which would supply the raw materials.
The fifth stage would involve production of finished goods which
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 9 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:4 What should you include in your plan to help measure organisational
performance? (Be specific as to HOW you measure performance)
The
S
5 Walker, Helen, et al. "Theoretical perspectives in operations management: an analysis of the
literature." International Journal of Operations & Production Management 35.8 (2015): 1182-1206.
APSI /tmp/4625643315307144166.docx
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BSBMGT517 MANAGE OPERATIONAL PLANS
Q:4 What should you include in your plan to help measure organisational
performance? (Be specific as to HOW you measure performance)
The
S
5 Walker, Helen, et al. "Theoretical perspectives in operations management: an analysis of the
literature." International Journal of Operations & Production Management 35.8 (2015): 1182-1206.
APSI /tmp/4625643315307144166.docx
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A: The operations managers should include the following aspects to
measure the performance of the organisations they are employed with:
1. Organisational vision:
The operational managers should take into account the bench marks
which the organisation looks forward to achieve in the short and long
run. The short run aim can be earning higher profits while the long term
goals can consist of achieving higher market position. The companies in
the long run also aim to achieve higher degree of customer satisfaction
with each passing year.
2. Organisational mission:
The operational managers should take into account the mission which
the organisation seek to achieve, like customer satisfaction and profits.
3. Business objective:
The business objective can consist of bringing about changes which
would optimise the operations of the organisation. For example,
increasing the target profit to be achieved in the coming year6.
Key Performance Indicators:
The business organisation must set the key performance indicators
which the employees have to achieve in the course of actions. The KPIs
should mention but not remain limited to profit generation alone. It
should also include objectives like minimising of errors, minimising
wastage of resources and increasing repeat business besides new6 Brandon-Jones, Alistair, et al. "Towards a contingent understanding of the characteristics and
managerial challenges of management consultancy operations." Journal of Operations Management,
Vols (2016): 42-43.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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BSBMGT517 MANAGE OPERATIONAL PLANS
A: The operations managers should include the following aspects to
measure the performance of the organisations they are employed with:
1. Organisational vision:
The operational managers should take into account the bench marks
which the organisation looks forward to achieve in the short and long
run. The short run aim can be earning higher profits while the long term
goals can consist of achieving higher market position. The companies in
the long run also aim to achieve higher degree of customer satisfaction
with each passing year.
2. Organisational mission:
The operational managers should take into account the mission which
the organisation seek to achieve, like customer satisfaction and profits.
3. Business objective:
The business objective can consist of bringing about changes which
would optimise the operations of the organisation. For example,
increasing the target profit to be achieved in the coming year6.
Key Performance Indicators:
The business organisation must set the key performance indicators
which the employees have to achieve in the course of actions. The KPIs
should mention but not remain limited to profit generation alone. It
should also include objectives like minimising of errors, minimising
wastage of resources and increasing repeat business besides new6 Brandon-Jones, Alistair, et al. "Towards a contingent understanding of the characteristics and
managerial challenges of management consultancy operations." Journal of Operations Management,
Vols (2016): 42-43.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 11 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:5 How can you minimise the impact of unforeseen circumstances?
(WHAT strategy would you use, HOW will it minimize impact)
NYS
S
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BSBMGT517 MANAGE OPERATIONAL PLANS
Q:5 How can you minimise the impact of unforeseen circumstances?
(WHAT strategy would you use, HOW will it minimize impact)
NYS
S
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Negative impacts of risks or unforeseen circumstances can be combatted
by the use of various workplace health and safety measures. This will
include the ensuring the welfare, safety and physical health of the
employees. This process will involve the use of:-
The use of installation of adequate personal protective equipment like
fire-extinguishers, CCTV cameras or clothing and other accessories
relative to the work at the right positions in the right proportion7.
It also involves precautions against physical or biological hazards.
Proper medication facilities should be present for the employees at all
time. In case of disease affected persons, adequate amount of quarantine
measures should be present to prevent the spread of those diseases
across other employees.
The legislative bodies of several Australian states have implemented the
use of RSL Care, which is a charitable organization working towards the
provision of safety of and at work. It provides sufficient facilities to
ensure proper health of the worker, even after their retirement. It also
measures and verifies the audit and gives a significant amount of
importance to the worker’s opinions about their own health and the
associated benefits that are being provided to them.
Also, the ‘Privacy Act 1988’, regulated by the Office of the Australian
Information Commissioner, protects the privacy and personal
information of the citizens by implementing customised blocking of the
7 Haimes, Yacov Y. Risk modeling, assessment, and management. John Wiley & Sons, 2015.
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BSBMGT517 MANAGE OPERATIONAL PLANS
Negative impacts of risks or unforeseen circumstances can be combatted
by the use of various workplace health and safety measures. This will
include the ensuring the welfare, safety and physical health of the
employees. This process will involve the use of:-
The use of installation of adequate personal protective equipment like
fire-extinguishers, CCTV cameras or clothing and other accessories
relative to the work at the right positions in the right proportion7.
It also involves precautions against physical or biological hazards.
Proper medication facilities should be present for the employees at all
time. In case of disease affected persons, adequate amount of quarantine
measures should be present to prevent the spread of those diseases
across other employees.
The legislative bodies of several Australian states have implemented the
use of RSL Care, which is a charitable organization working towards the
provision of safety of and at work. It provides sufficient facilities to
ensure proper health of the worker, even after their retirement. It also
measures and verifies the audit and gives a significant amount of
importance to the worker’s opinions about their own health and the
associated benefits that are being provided to them.
Also, the ‘Privacy Act 1988’, regulated by the Office of the Australian
Information Commissioner, protects the privacy and personal
information of the citizens by implementing customised blocking of the
7 Haimes, Yacov Y. Risk modeling, assessment, and management. John Wiley & Sons, 2015.
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Q:6 What must you ensure when developing and presenting proposals for
resource requirements? (Please explain in detail)
NYS
S
A: The most important factor that is required for ensuring the present of
adequate resources is the influx of external funding and proper
regulation and distribution of the same, with respect to the services
offered by the proposed project. The financial scheme of any such
activity should initially find a funding agency who would have sufficient
interest in the project9. Thereafter, use adequate use the electronic media
to ascertain the easy and fast clearance of money, which should conform
to the resource requirements of the project, including labour and
infrastructure.
The budget requirements should be planned by the operations manager
after consulting with his/her colleagues and it should comply with the
financial scope of the proposed project. It must be ensured beforehand
that the specific funding agency can meet the needs of the project.
Q:7 What method can help ensure team members understand and
incorporate the requirements of operational plans? (Consider ALL staff
in the organisation, HOW will you record it…)
NYS
S
8 Witzleb, Normann. "Determinations Under the Privacy Act 1988 (Cth) As a Privacy Remedy." (2018).
9 Kolstad, Ivar, and Abel Kinyondo. "Alternatives to local content requirements in resource-rich
countries." Oxford Development Studies 45.4 (2017): 409-423.
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Q:6 What must you ensure when developing and presenting proposals for
resource requirements? (Please explain in detail)
NYS
S
A: The most important factor that is required for ensuring the present of
adequate resources is the influx of external funding and proper
regulation and distribution of the same, with respect to the services
offered by the proposed project. The financial scheme of any such
activity should initially find a funding agency who would have sufficient
interest in the project9. Thereafter, use adequate use the electronic media
to ascertain the easy and fast clearance of money, which should conform
to the resource requirements of the project, including labour and
infrastructure.
The budget requirements should be planned by the operations manager
after consulting with his/her colleagues and it should comply with the
financial scope of the proposed project. It must be ensured beforehand
that the specific funding agency can meet the needs of the project.
Q:7 What method can help ensure team members understand and
incorporate the requirements of operational plans? (Consider ALL staff
in the organisation, HOW will you record it…)
NYS
S
8 Witzleb, Normann. "Determinations Under the Privacy Act 1988 (Cth) As a Privacy Remedy." (2018).
9 Kolstad, Ivar, and Abel Kinyondo. "Alternatives to local content requirements in resource-rich
countries." Oxford Development Studies 45.4 (2017): 409-423.
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A: The operations manager should engage in short meetings, wherein the
brief overview of the project-specific goals and relative approachable
procedures will be discussed.10
Training programs should be devised accordingly.
Such meetings and trainings cements the relationship within an
organization.
The approach and behavior of the operations teams should act as models
that are inspired to be followed by the employees11.
An effective team leader is supposed to practice what
he/she preaches. That would help to incorporate the
required performance by all the team members.
Q:8 What factors must you consider when acquiring human resources?
Explain each factor:
NYS
S
10 Sjöberg, Pontus Hörling, Anna Linderhed, and Daniel Oskarsson. "Simulation-based decision support for
evaluating operational plans Johan Schubert, Farshad Moradi, Hirad Asadi, Linus Luotsinen, Eric." (2015).
11 McNeil, Alexander J., Rüdiger Frey, and Paul Embrechts. Quantitative Risk Management: Concepts,
Techniques and Tools-revised edition. Princeton university press, 2015.
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A: The operations manager should engage in short meetings, wherein the
brief overview of the project-specific goals and relative approachable
procedures will be discussed.10
Training programs should be devised accordingly.
Such meetings and trainings cements the relationship within an
organization.
The approach and behavior of the operations teams should act as models
that are inspired to be followed by the employees11.
An effective team leader is supposed to practice what
he/she preaches. That would help to incorporate the
required performance by all the team members.
Q:8 What factors must you consider when acquiring human resources?
Explain each factor:
NYS
S
10 Sjöberg, Pontus Hörling, Anna Linderhed, and Daniel Oskarsson. "Simulation-based decision support for
evaluating operational plans Johan Schubert, Farshad Moradi, Hirad Asadi, Linus Luotsinen, Eric." (2015).
11 McNeil, Alexander J., Rüdiger Frey, and Paul Embrechts. Quantitative Risk Management: Concepts,
Techniques and Tools-revised edition. Princeton university press, 2015.
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A: Competition – Adept employees are recruited based on this particular
factor. However, a significant amount of goodwill saves the money for
advertisements as skilled candidates are going to apply on their own
accord. The company need to identify the right skill-set and competitive
spirit required for the proposed work. A proper human resource
department is necessary for this purpose.
Compensation – The HR department must ensure that that compensation
provided to the employees are equally balance between the industry
standards on one hand and the budget of the company12. The pay scale
should also be wisely distributed according to the experience and
specialization of work. This enhances employee retention and prevents
burnouts.
The HR department is responsible for ensuring that every person of the
company, including the operation management team, abides by the law.
This department often works as a bridge between the relationships of the
employers and the employees. The department has to look after the
provision of proper training, promotion, retirement and replacement
facilities.
Q:9 Explain what strategy you can implement to ensure that physical
resources and services are acquired in accordance with organizational
policies, procedures and practices?
NYS
S
12 Armstrong, Michael, and Stephen Taylor. Armstrong's handbook of human resource management practice.
Kogan Page Publishers, 2014
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A: Competition – Adept employees are recruited based on this particular
factor. However, a significant amount of goodwill saves the money for
advertisements as skilled candidates are going to apply on their own
accord. The company need to identify the right skill-set and competitive
spirit required for the proposed work. A proper human resource
department is necessary for this purpose.
Compensation – The HR department must ensure that that compensation
provided to the employees are equally balance between the industry
standards on one hand and the budget of the company12. The pay scale
should also be wisely distributed according to the experience and
specialization of work. This enhances employee retention and prevents
burnouts.
The HR department is responsible for ensuring that every person of the
company, including the operation management team, abides by the law.
This department often works as a bridge between the relationships of the
employers and the employees. The department has to look after the
provision of proper training, promotion, retirement and replacement
facilities.
Q:9 Explain what strategy you can implement to ensure that physical
resources and services are acquired in accordance with organizational
policies, procedures and practices?
NYS
S
12 Armstrong, Michael, and Stephen Taylor. Armstrong's handbook of human resource management practice.
Kogan Page Publishers, 2014
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A:
An approval for the concerned project from higher authorities or the
government is the primary concern.
Correct methods of communications must be ensured, wherein the
policies and procedures associated with the project are properly
conveyed, such that they are being followed by the employees13.
Questionnaires must be set at the end of the training programs to
examine the understanding of the trainees.
The terms and conditions of related to the task should be clarified at the
time of orientation or induction. They should be enlisted properly and
handed over to all the employees for future reference.
Putting up of motivational posters or charts at the workplace can be
encouraging for the employees.
These policies must be updated from time to time, and ensured that they
are being internalized by the employees. This helps in maintain a
healthy yet competitive environment at the workplace.
Q:10 Why is it important for managers to review the operational plan,
performance systems and processes?
NYS
S
13 Safa, Nader Sohrabi, Rossouw Von Solms, and Steven Furnell. "Information security policy compliance
model in organizations." Computers & Security 56 (2016): 70-82.
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BSBMGT517 MANAGE OPERATIONAL PLANS
A:
An approval for the concerned project from higher authorities or the
government is the primary concern.
Correct methods of communications must be ensured, wherein the
policies and procedures associated with the project are properly
conveyed, such that they are being followed by the employees13.
Questionnaires must be set at the end of the training programs to
examine the understanding of the trainees.
The terms and conditions of related to the task should be clarified at the
time of orientation or induction. They should be enlisted properly and
handed over to all the employees for future reference.
Putting up of motivational posters or charts at the workplace can be
encouraging for the employees.
These policies must be updated from time to time, and ensured that they
are being internalized by the employees. This helps in maintain a
healthy yet competitive environment at the workplace.
Q:10 Why is it important for managers to review the operational plan,
performance systems and processes?
NYS
S
13 Safa, Nader Sohrabi, Rossouw Von Solms, and Steven Furnell. "Information security policy compliance
model in organizations." Computers & Security 56 (2016): 70-82.
APSI /tmp/4625643315307144166.docx
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BSBMGT517 MANAGE OPERATIONAL PLANS
A:
1. Constant update of these features helps to assess the progress of a
company, and frame new policies accordingly.
2. Updated feedback at regular intervals help employees to escalate the
bar of quality and productivity of their work. If this method fails to
create an impact, then linking their salary with their current and
expected performance may prove to be helpful. However, this
measure should come as the last resort, as it risks the company of
losing employees, who constitute the main asset.
3. Provision of adequate incentives based on productivity can keep
such problems at a distance.
4. Appraisals and rewards, based on performance, at regular intervals
may also be useful in this context.
The managerial review is therefore, important in keeping a check on the
demands of both the employees as well as the company, and thus, shape
that project-specific goals and lead to organizational development
accordingly.
Q:11 You want to review your establishment's profit and productivity
performance. What information sources could you refer to? What will
they tell you?
NYS
S
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BSBMGT517 MANAGE OPERATIONAL PLANS
A:
1. Constant update of these features helps to assess the progress of a
company, and frame new policies accordingly.
2. Updated feedback at regular intervals help employees to escalate the
bar of quality and productivity of their work. If this method fails to
create an impact, then linking their salary with their current and
expected performance may prove to be helpful. However, this
measure should come as the last resort, as it risks the company of
losing employees, who constitute the main asset.
3. Provision of adequate incentives based on productivity can keep
such problems at a distance.
4. Appraisals and rewards, based on performance, at regular intervals
may also be useful in this context.
The managerial review is therefore, important in keeping a check on the
demands of both the employees as well as the company, and thus, shape
that project-specific goals and lead to organizational development
accordingly.
Q:11 You want to review your establishment's profit and productivity
performance. What information sources could you refer to? What will
they tell you?
NYS
S
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BSBMGT517 MANAGE OPERATIONAL PLANS
A: The primary source of and organization’s profit and productivity can
come from the Financial Report or the Annual Report14. While on one
hand this, takes into consideration the performance of the existing
employees, inability of retention may also significantly affect the net
profit of a company. This calls for a revision of the internal policies and
procedures of the company.
If a closer scrutiny is required, the invoice of the various businesses the
company engaged in during the financial year may come as a helpful
resource.
At the same time, a review of the productivity and performativity, with
respect to time management may also be helpful. This is, in turn, related
to the allocation of wages. The pay roll can help the company to come to
terms with these issues.
Q:12 Use an industry example to explain what an unfavorable indicator of
performance is:
NYS
S
14 Laudon, Kenneth C., and Jane P. Laudon. Management information system. Pearson Education India, 2016.
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A: The primary source of and organization’s profit and productivity can
come from the Financial Report or the Annual Report14. While on one
hand this, takes into consideration the performance of the existing
employees, inability of retention may also significantly affect the net
profit of a company. This calls for a revision of the internal policies and
procedures of the company.
If a closer scrutiny is required, the invoice of the various businesses the
company engaged in during the financial year may come as a helpful
resource.
At the same time, a review of the productivity and performativity, with
respect to time management may also be helpful. This is, in turn, related
to the allocation of wages. The pay roll can help the company to come to
terms with these issues.
Q:12 Use an industry example to explain what an unfavorable indicator of
performance is:
NYS
S
14 Laudon, Kenneth C., and Jane P. Laudon. Management information system. Pearson Education India, 2016.
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A:
Kenoss Contractors, a Canberra based construction company, was fined
with a mammoth 1.1miilion dollars after the death of a truck driver,
Michael Booth.15
He was ele3ctricuted when his truck touched the tip of a low hung high
voltage wire.
The fine was imposed due to a breach of the National Safety Laws,
legislated by the Australian government.
It was also reported that the company followed poor corporate culture. It
was accused of nepotism as the son of the general manager was
appointed the safety officer despite being unqualified for the role.
The goodwill of the company was further hampered when the company
showed no remorse for the tragic loss of one of their employees.
Q:13 What can you do to support individuals and teams to effectively,
economically and safely use resources?
NYS
S
15 Taylor, Gordon. "Canberra Construction Company Fined $1.1M Over Death Of Truck Driver". ABC News,
2018
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A:
Kenoss Contractors, a Canberra based construction company, was fined
with a mammoth 1.1miilion dollars after the death of a truck driver,
Michael Booth.15
He was ele3ctricuted when his truck touched the tip of a low hung high
voltage wire.
The fine was imposed due to a breach of the National Safety Laws,
legislated by the Australian government.
It was also reported that the company followed poor corporate culture. It
was accused of nepotism as the son of the general manager was
appointed the safety officer despite being unqualified for the role.
The goodwill of the company was further hampered when the company
showed no remorse for the tragic loss of one of their employees.
Q:13 What can you do to support individuals and teams to effectively,
economically and safely use resources?
NYS
S
15 Taylor, Gordon. "Canberra Construction Company Fined $1.1M Over Death Of Truck Driver". ABC News,
2018
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BSBMGT517 MANAGE OPERATIONAL PLANS
A: 1. The resource requirements must be designed at the very beginning,
and the budget plan done according to the existing and required
resources16.
2. In order to frame the resource requirement, one must engage
specialist resource managers who are adept at observing,
understanding and planning the requirements accordingly.
3. After the preparation, a report of this plan must be presented to the
employees/discussed with them in order to make sustainable use of
the existing as well as new resources together as much as possible17.
The distribution of this report can be done through the electronic
medium, or direct conversation in the form of conference.
4. This can lead to brainstorming and emergence of effective ideas
from unknown quarters, which can be important for the company in
the long run.
5. After this process, the operations team must take into consideration
the new ideas and finally shape the management and action plans
both on short-term as well as long term basis.
6. The major performance indi9cators must also be taken into
consideration, whereby monitored observations are used to enhance
the efficiency of the work system demonstrating the accountability
of the employees, and identifying areas of improvement.
16 Epstein, Marc J. Making sustainability work: Best practices in managing and measuring corporate social,
environmental and economic impacts. Routledge, 2018.
17 Shappell, Scott, et al. "Human error and commercial aviation accidents: an analysis using the human factors
analysis and classification system." Human Error in Aviation. Routledge, 2017. 73-88.
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A: 1. The resource requirements must be designed at the very beginning,
and the budget plan done according to the existing and required
resources16.
2. In order to frame the resource requirement, one must engage
specialist resource managers who are adept at observing,
understanding and planning the requirements accordingly.
3. After the preparation, a report of this plan must be presented to the
employees/discussed with them in order to make sustainable use of
the existing as well as new resources together as much as possible17.
The distribution of this report can be done through the electronic
medium, or direct conversation in the form of conference.
4. This can lead to brainstorming and emergence of effective ideas
from unknown quarters, which can be important for the company in
the long run.
5. After this process, the operations team must take into consideration
the new ideas and finally shape the management and action plans
both on short-term as well as long term basis.
6. The major performance indi9cators must also be taken into
consideration, whereby monitored observations are used to enhance
the efficiency of the work system demonstrating the accountability
of the employees, and identifying areas of improvement.
16 Epstein, Marc J. Making sustainability work: Best practices in managing and measuring corporate social,
environmental and economic impacts. Routledge, 2018.
17 Shappell, Scott, et al. "Human error and commercial aviation accidents: an analysis using the human factors
analysis and classification system." Human Error in Aviation. Routledge, 2017. 73-88.
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:14 You have identified a deviation in your operational plan. What actions
will you take? Please explain each step in detail.
NYS
S
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Q:14 You have identified a deviation in your operational plan. What actions
will you take? Please explain each step in detail.
NYS
S
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Discussion
• The opinions and suggestions of the superior bodies or authorities must
be taken into consideration.
• There should be clarity in the understanding of the job role and its
importance.
• Seek the necessary help from the supervisors.
• The purpose of the discussions with the supervisors must be clear.
Accordingly, the expectations must be communicated clearly.
• The views and opinions of the employees must also be given equal
importance. Respect and understanding forms the bedrock of success.
• The work design and organizational goal must be clear to everyone
working under the organization18. It should be adequately internalized at
every level of the workflow.
The work-life balance of the employees must also be taken into
consideration.
The internal as well as external factors that has a bearing on the
company must be taken into account.
‘Compliance monitoring’, that is adherence to the requirements of
the company, and ‘Performance monitoring’, which constitute
surveys, interviews and data analysis, must be properly conducted at
regular intervals for the successful operation of a company19.
18 Santos, Filipe, Anne-Claire Pache, and Christoph Birkholz. "Making hybrids work: Aligning business models
and organizational design for social enterprises." California Management Review 57.3 (2015): 36-58.
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BSBMGT517 MANAGE OPERATIONAL PLANS
Discussion
• The opinions and suggestions of the superior bodies or authorities must
be taken into consideration.
• There should be clarity in the understanding of the job role and its
importance.
• Seek the necessary help from the supervisors.
• The purpose of the discussions with the supervisors must be clear.
Accordingly, the expectations must be communicated clearly.
• The views and opinions of the employees must also be given equal
importance. Respect and understanding forms the bedrock of success.
• The work design and organizational goal must be clear to everyone
working under the organization18. It should be adequately internalized at
every level of the workflow.
The work-life balance of the employees must also be taken into
consideration.
The internal as well as external factors that has a bearing on the
company must be taken into account.
‘Compliance monitoring’, that is adherence to the requirements of
the company, and ‘Performance monitoring’, which constitute
surveys, interviews and data analysis, must be properly conducted at
regular intervals for the successful operation of a company19.
18 Santos, Filipe, Anne-Claire Pache, and Christoph Birkholz. "Making hybrids work: Aligning business models
and organizational design for social enterprises." California Management Review 57.3 (2015): 36-58.
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
15
NYS
S
19 Srigley, Jocelyn A., et al. "Quantification of the Hawthorne effect in hand hygiene compliance monitoring
using an electronic monitoring system: a retrospective cohort study." BMJ Qual Saf 23.12 (2014): 974-980.
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BSBMGT517 MANAGE OPERATIONAL PLANS
15
NYS
S
19 Srigley, Jocelyn A., et al. "Quantification of the Hawthorne effect in hand hygiene compliance monitoring
using an electronic monitoring system: a retrospective cohort study." BMJ Qual Saf 23.12 (2014): 974-980.
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Ans Performance management involves so much more.
Properly constructed appraisals should represent a
summary of an ongoing, year-round dialogue. Focusing
only on an annual appraisal form leads to
misunderstanding and under appreciation of the benefits
of performance management.
An effective performance management process enables
managers to evaluate and measure individual
performance and optimize productive
Many of the practices that support performance also
positively impact job satisfaction, employee retention and
loyalty.
The examples are;
Delivering regular relevant job feedback
Setting and communicating clear performance
expectations
Linking performance to compensation clearly
Identifying organizational career paths for employees
Evaluating performance and delivering incentives in a fair
and consistent manner
APSI /tmp/4625643315307144166.docx
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© Australian Professional Skills Institute 2018 Page 25 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Ans Performance management involves so much more.
Properly constructed appraisals should represent a
summary of an ongoing, year-round dialogue. Focusing
only on an annual appraisal form leads to
misunderstanding and under appreciation of the benefits
of performance management.
An effective performance management process enables
managers to evaluate and measure individual
performance and optimize productive
Many of the practices that support performance also
positively impact job satisfaction, employee retention and
loyalty.
The examples are;
Delivering regular relevant job feedback
Setting and communicating clear performance
expectations
Linking performance to compensation clearly
Identifying organizational career paths for employees
Evaluating performance and delivering incentives in a fair
and consistent manner
APSI /tmp/4625643315307144166.docx
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Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
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BSBMGT517 MANAGE OPERATIONAL PLANS
Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
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BSBMGT517 MANAGE OPERATIONAL PLANS
AT 2 Assessment 2: Develop Operational Plan (Group Work)
Assessment instructions: You are required to create an Operational Plan.
The answers will be used in conjunction with
other forms of evidence in the final assessment
decision. If you do not wish to answer the
questions in written format, an interview may be
used as an alternative approach if negotiated
with your Trainer Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will
require:
Learner Guide and/or internet access
Access to a word processing application
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BSBMGT517 MANAGE OPERATIONAL PLANS
AT 2 Assessment 2: Develop Operational Plan (Group Work)
Assessment instructions: You are required to create an Operational Plan.
The answers will be used in conjunction with
other forms of evidence in the final assessment
decision. If you do not wish to answer the
questions in written format, an interview may be
used as an alternative approach if negotiated
with your Trainer Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will
require:
Learner Guide and/or internet access
Access to a word processing application
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Group Activity – Develop an operational plan
After reading pages 1-35 of the learner guide, prepare an operational
plan. You may be in a group with a partner or work independently.
Scenario: You (and your partner) decide you are going to open your
own business. It may be one of the following;
1. A hospitality venue (bar, café, restaurant, catering, events)
2. An at-home-nursing service
3. A retail outlet
You plan to open this new venue before the next busy summer season
begins. You have $250,000.00 budgeted, which is partially your savings
and a loan from the bank. This is your dream opportunity and you will
need to use your Operational Plan to detail all of your planning,
processes and activities you are going to complete to achieve this
target.
The Operational Plan should include the following HEADINGS and
DETAILED DISCUSSION on the following sections:
1. Introduction of venue and purpose of the Operational Plan
(vision/mission):
The new business venture would involve a retail chain that would sell
high quality authentic Australian ready-to-serve beverages like tea,APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 28 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Group Activity – Develop an operational plan
After reading pages 1-35 of the learner guide, prepare an operational
plan. You may be in a group with a partner or work independently.
Scenario: You (and your partner) decide you are going to open your
own business. It may be one of the following;
1. A hospitality venue (bar, café, restaurant, catering, events)
2. An at-home-nursing service
3. A retail outlet
You plan to open this new venue before the next busy summer season
begins. You have $250,000.00 budgeted, which is partially your savings
and a loan from the bank. This is your dream opportunity and you will
need to use your Operational Plan to detail all of your planning,
processes and activities you are going to complete to achieve this
target.
The Operational Plan should include the following HEADINGS and
DETAILED DISCUSSION on the following sections:
1. Introduction of venue and purpose of the Operational Plan
(vision/mission):
The new business venture would involve a retail chain that would sell
high quality authentic Australian ready-to-serve beverages like tea,APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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Action plan
Sl no Planning
aspects
description time comments
Type of
interview
Face to face
objectives Selection of
potential
and
willingness
to perform
the job as
online
customer
service
schedule Established
Agenda
Start time
introduction
5 mins
10 am
Position
details
Online
customer
and find out
more about
the
customer
information
Some more
10mins
10mins
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 29 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Action plan
Sl no Planning
aspects
description time comments
Type of
interview
Face to face
objectives Selection of
potential
and
willingness
to perform
the job as
online
customer
service
schedule Established
Agenda
Start time
introduction
5 mins
10 am
Position
details
Online
customer
and find out
more about
the
customer
information
Some more
10mins
10mins
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 29 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
question s
for the
customer
topic Work
experience
finding out
Past history
and training
with
education
salary
expectations
availability
How to
handle
difficult
situation
Good
listening
skills, good
problem-
solving skills
and reliable
sound
knowledge
10mins
How to
handle
stress and
how to
make
important
decision
Well
planning,
well
organizing
and not to
panic.
Good
interpersonal
skills with
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 30 of
BSBMGT517 MANAGE OPERATIONAL PLANS
question s
for the
customer
topic Work
experience
finding out
Past history
and training
with
education
salary
expectations
availability
How to
handle
difficult
situation
Good
listening
skills, good
problem-
solving skills
and reliable
sound
knowledge
10mins
How to
handle
stress and
how to
make
important
decision
Well
planning,
well
organizing
and not to
panic.
Good
interpersonal
skills with
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 30 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
working in
the team
habit.
Please Note:
This assessment may be submitted individually or in groups of no
more than 2 members
When forming a group please choose wisely - If any of your team members are not
contributing towards the report, please email the trainer by no later than the 2nd week of
this unit, this will be treated as confidential.
Those students who do not contribute or have erratic attendance will be required to
submit the assessment on an individual basis. As a team you will then need to be ready to
fill the gap of the member who has not contributed.
All team members’ names must be on the assessment cover page / results page. All team
members must be cc’d in on your email when you submit this assessment. This
assessment should be emailed to assessment@apsi.edu.au and your trainer.
Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 31 of
BSBMGT517 MANAGE OPERATIONAL PLANS
working in
the team
habit.
Please Note:
This assessment may be submitted individually or in groups of no
more than 2 members
When forming a group please choose wisely - If any of your team members are not
contributing towards the report, please email the trainer by no later than the 2nd week of
this unit, this will be treated as confidential.
Those students who do not contribute or have erratic attendance will be required to
submit the assessment on an individual basis. As a team you will then need to be ready to
fill the gap of the member who has not contributed.
All team members’ names must be on the assessment cover page / results page. All team
members must be cc’d in on your email when you submit this assessment. This
assessment should be emailed to assessment@apsi.edu.au and your trainer.
Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 31 of
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AT 3 Assessment 3: Activity – Plan and manage resource requisition (Individual)
Not Yet Satisfactory
Satisfactory
Q:1
S
NYS
APSI /tmp/4625643315307144166.docx
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© Australian Professional Skills Institute 2018 Page 32 of
BSBMGT517 MANAGE OPERATIONAL PLANS
AT 3 Assessment 3: Activity – Plan and manage resource requisition (Individual)
Not Yet Satisfactory
Satisfactory
Q:1
S
NYS
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
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Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
AT 4 Assessment 4: Activity – Monitor and review operational performance (Individual)
Assessment instructions: You are required to answer the questions
outlined below. All questions must be answered
satisfactorily, as partial responses will be
deemed unsatisfactory. The answers will be
used in conjunction with other forms of evidence
in the final assessment decision. If you do not
wish to answer the questions in written format,
an interview may be used as an alternative
approach if negotiated with your Trainer
Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will
require:
Learner Guide and/or internet access
Access to a word processing application
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 33 of
BSBMGT517 MANAGE OPERATIONAL PLANS
AT 4 Assessment 4: Activity – Monitor and review operational performance (Individual)
Assessment instructions: You are required to answer the questions
outlined below. All questions must be answered
satisfactorily, as partial responses will be
deemed unsatisfactory. The answers will be
used in conjunction with other forms of evidence
in the final assessment decision. If you do not
wish to answer the questions in written format,
an interview may be used as an alternative
approach if negotiated with your Trainer
Assessor.
Not Yet Satisfactory
Satisfactory
Learner resources
required:
To complete this assessment task you will
require:
Learner Guide and/or internet access
Access to a word processing application
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 33 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:1 Instructions – (Individual Work
YOUR workplace consider what you would do if you were to encounter
under-performance when you are supervising your team. Identify
three (3) possible or real areas of under-performance and explain each
of your solutions. What actions would you take to rectify the situation?
In your response plan and implement systems to ensure that mentoring
and coaching are provided to support individuals and teams to
effectively, economically and safely use resources.
o Format – Essay (1.5 pages, size 11 font)
The operations should train employees if he finds that they are under-
performing. Three possible areas of under-performance in a teamwork
can be meeting targets assigned qualitatively but not quantitatively, vice
versa or a combination of both. The employees should be training and
mentoring to improve their performances. The resource plan should
include resources which would be required to train underperforming
employees. They should also receive training in safe use of resource and
risk management.
(Attach a copy of your Operational Plan to your assessment.
OPERATIONAL PLAN AND ACTION PLAN FOR RSL CARE.
1 Market research
Competitors
customers 1 month
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 34 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Q:1 Instructions – (Individual Work
YOUR workplace consider what you would do if you were to encounter
under-performance when you are supervising your team. Identify
three (3) possible or real areas of under-performance and explain each
of your solutions. What actions would you take to rectify the situation?
In your response plan and implement systems to ensure that mentoring
and coaching are provided to support individuals and teams to
effectively, economically and safely use resources.
o Format – Essay (1.5 pages, size 11 font)
The operations should train employees if he finds that they are under-
performing. Three possible areas of under-performance in a teamwork
can be meeting targets assigned qualitatively but not quantitatively, vice
versa or a combination of both. The employees should be training and
mentoring to improve their performances. The resource plan should
include resources which would be required to train underperforming
employees. They should also receive training in safe use of resource and
risk management.
(Attach a copy of your Operational Plan to your assessment.
OPERATIONAL PLAN AND ACTION PLAN FOR RSL CARE.
1 Market research
Competitors
customers 1 month
APSI /tmp/4625643315307144166.docx
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Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 35 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Marking feedback and recommendations:
Not Yet Satisfactory Satisfactory
Assessors Signature Date
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 35 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Assessment Summary
Training Location APSI Candidate Full Name
Trainer/Assessor
Assessment
results
If a not yet satisfactory (NYS) result is given the Trainer will provide feedback to
the Learner before next submission. When the Learner is reassessed with a
‘Satisfactory result’ for all assessments then an overall ‘Competent’ result will
be given for this unit of competency.
Is reassessment required in this case? YES ☐ NO ☐
Flexibility in assessment processes requested: YES ☐ NO ☐
Details:
With flexibility, assessment still meets requirements of UOC
Assessment type
1st attempt
date and
result
2nd attempt
date and
result
Valid Current Sufficient Authentic Result
AT1 Written Questions ☐ ☐ ☐ ☐
AT2 project ☐ ☐ ☐ ☐
AT3 Scenario ☐ ☐ ☐ ☐
AT4 Activity ☐ ☐ ☐ ☐
In completing this assessment, I confirm that the learner has demonstrated all unit outcomes through
consistent and repeated application of skills and knowledge with competent performance
demonstrated in multiple instances over a period of time.
Assessor Signature: Date
Meets all essential knowledge
and skills
Meets all performance criteria
Learner Signature: Date:
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 36 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Assessment Summary
Training Location APSI Candidate Full Name
Trainer/Assessor
Assessment
results
If a not yet satisfactory (NYS) result is given the Trainer will provide feedback to
the Learner before next submission. When the Learner is reassessed with a
‘Satisfactory result’ for all assessments then an overall ‘Competent’ result will
be given for this unit of competency.
Is reassessment required in this case? YES ☐ NO ☐
Flexibility in assessment processes requested: YES ☐ NO ☐
Details:
With flexibility, assessment still meets requirements of UOC
Assessment type
1st attempt
date and
result
2nd attempt
date and
result
Valid Current Sufficient Authentic Result
AT1 Written Questions ☐ ☐ ☐ ☐
AT2 project ☐ ☐ ☐ ☐
AT3 Scenario ☐ ☐ ☐ ☐
AT4 Activity ☐ ☐ ☐ ☐
In completing this assessment, I confirm that the learner has demonstrated all unit outcomes through
consistent and repeated application of skills and knowledge with competent performance
demonstrated in multiple instances over a period of time.
Assessor Signature: Date
Meets all essential knowledge
and skills
Meets all performance criteria
Learner Signature: Date:
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 36 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
Assessor Feedback first attempt: (Assessor is to provide feedback to the Learner on assessment
results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions
provided for this assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Assessor Feedback first attempt: (Assessor is to provide feedback to the Learner on assessment
results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions
provided for this assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Learner Feedback first attempt: (Learner needs to read the above feedback and reply if they wish and
then sign that they agree and have understood the assessor’s comments as above).
Learner comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Learner Feedback second attempt: (Learner needs to read the above feedback and reply if they wish
and then sign that they agree and have understood the assessor’s comments as above).
Learner Comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Competent ‘C’ or Not Yet Competent
‘NYC’
Appeal
Lodged Final Grade after
appeal
Assessor Date:
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 37 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Assessor Feedback first attempt: (Assessor is to provide feedback to the Learner on assessment
results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions
provided for this assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Assessor Feedback first attempt: (Assessor is to provide feedback to the Learner on assessment
results)
I declare that this questioning assessment has been conducted as per APSI assessment procedures and the instructions
provided for this assessment task and that I have provided feedback to the Learner in a constructive manner.
Date: Assessor Signature:
Learner Feedback first attempt: (Learner needs to read the above feedback and reply if they wish and
then sign that they agree and have understood the assessor’s comments as above).
Learner comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Learner Feedback second attempt: (Learner needs to read the above feedback and reply if they wish
and then sign that they agree and have understood the assessor’s comments as above).
Learner Comments:
I have read and agree with the above feedback.
Date: Learner Signature:
Competent ‘C’ or Not Yet Competent
‘NYC’
Appeal
Lodged Final Grade after
appeal
Assessor Date:
APSI /tmp/4625643315307144166.docx
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Signature:
Supervisor/
Third Party
Signature:
Date:
Learner
Signature: Date:
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 38 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Signature:
Supervisor/
Third Party
Signature:
Date:
Learner
Signature: Date:
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 38 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
References:
Armstrong, Michael, and Stephen Taylor. Armstrong's handbook of human resource
management practice. Kogan Page Publishers, 2014.
Brandon-Jones, Alistair, et al. "Towards a contingent understanding of the characteristics and
managerial challenges of management consultancy operations." Journal of Operations
Management, Vols (2016): 42-43.
Bromiley, Philip, and Devaki Rau. "Operations management and the resource based view:
Another view." Journal of Operations Management 41 (2016): 95-106.
Epstein, Marc J. Making sustainability work: Best practices in managing and measuring
corporate social, environmental and economic impacts. Routledge, 2018.
Haimes, Yacov Y. Risk modeling, assessment, and management. John Wiley & Sons, 2015.
Haksever, Cengiz, and Barry Render. "Service and Operations Management." World
Scientific Books (2018).
Hitt, Michael A., Kai Xu, and Christina Matz Carnes. "Resource based theory in operations
management research." Journal of Operations Management 41 (2016): 77-94.
Kolstad, Ivar, and Abel Kinyondo. "Alternatives to local content requirements in resource-
rich countries." Oxford Development Studies 45.4 (2017): 409-423.
Laudon, Kenneth C., and Jane P. Laudon. Management information system. Pearson
Education India, 2016.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 39 of
BSBMGT517 MANAGE OPERATIONAL PLANS
References:
Armstrong, Michael, and Stephen Taylor. Armstrong's handbook of human resource
management practice. Kogan Page Publishers, 2014.
Brandon-Jones, Alistair, et al. "Towards a contingent understanding of the characteristics and
managerial challenges of management consultancy operations." Journal of Operations
Management, Vols (2016): 42-43.
Bromiley, Philip, and Devaki Rau. "Operations management and the resource based view:
Another view." Journal of Operations Management 41 (2016): 95-106.
Epstein, Marc J. Making sustainability work: Best practices in managing and measuring
corporate social, environmental and economic impacts. Routledge, 2018.
Haimes, Yacov Y. Risk modeling, assessment, and management. John Wiley & Sons, 2015.
Haksever, Cengiz, and Barry Render. "Service and Operations Management." World
Scientific Books (2018).
Hitt, Michael A., Kai Xu, and Christina Matz Carnes. "Resource based theory in operations
management research." Journal of Operations Management 41 (2016): 77-94.
Kolstad, Ivar, and Abel Kinyondo. "Alternatives to local content requirements in resource-
rich countries." Oxford Development Studies 45.4 (2017): 409-423.
Laudon, Kenneth C., and Jane P. Laudon. Management information system. Pearson
Education India, 2016.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 39 of
Australian Professional Skills Institute
BSBMGT517 MANAGE OPERATIONAL PLANS
McNeil, Alexander J., Rüdiger Frey, and Paul Embrechts. Quantitative Risk Management:
Concepts, Techniques and Tools-revised edition. Princeton university press, 2015.
Safa, Nader Sohrabi, Rossouw Von Solms, and Steven Furnell. "Information security policy
compliance model in organizations." Computers & Security 56 (2016): 70-82.
Santos, Filipe, Anne-Claire Pache, and Christoph Birkholz. "Making hybrids work: Aligning
business models and organizational design for social enterprises." California Management
Review 57.3 (2015): 36-58.
Shappell, Scott, et al. "Human error and commercial aviation accidents: an analysis using the
human factors analysis and classification system." Human Error in Aviation. Routledge,
2017. 73-88.
Sjöberg, Pontus Hörling, Anna Linderhed, and Daniel Oskarsson. "Simulation-based decision
support for evaluating operational plans Johan Schubert, Farshad Moradi, Hirad Asadi, Linus
Luotsinen, Eric." (2015).
Smith, Laura, Roger Maull, and Irene CL Ng. "Servitization and operations management: a
service dominant-logic approach." International Journal of Operations & Production
Management 34.2 (2014): 242-269.
Srigley, Jocelyn A., et al. "Quantification of the Hawthorne effect in hand hygiene
compliance monitoring using an electronic monitoring system: a retrospective cohort
study." BMJ Qual Saf 23.12 (2014): 974-980.
Taylor, Gordon. "Canberra Construction Company Fined $1.1M Over Death Of Truck
Driver". ABC News, 2018, http://www.abc.net.au/news/2015-08-19/construction-company-
fined-1-million-over-workplace-death/6708032. Accessed 13 Aug 2018.
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 40 of
BSBMGT517 MANAGE OPERATIONAL PLANS
McNeil, Alexander J., Rüdiger Frey, and Paul Embrechts. Quantitative Risk Management:
Concepts, Techniques and Tools-revised edition. Princeton university press, 2015.
Safa, Nader Sohrabi, Rossouw Von Solms, and Steven Furnell. "Information security policy
compliance model in organizations." Computers & Security 56 (2016): 70-82.
Santos, Filipe, Anne-Claire Pache, and Christoph Birkholz. "Making hybrids work: Aligning
business models and organizational design for social enterprises." California Management
Review 57.3 (2015): 36-58.
Shappell, Scott, et al. "Human error and commercial aviation accidents: an analysis using the
human factors analysis and classification system." Human Error in Aviation. Routledge,
2017. 73-88.
Sjöberg, Pontus Hörling, Anna Linderhed, and Daniel Oskarsson. "Simulation-based decision
support for evaluating operational plans Johan Schubert, Farshad Moradi, Hirad Asadi, Linus
Luotsinen, Eric." (2015).
Smith, Laura, Roger Maull, and Irene CL Ng. "Servitization and operations management: a
service dominant-logic approach." International Journal of Operations & Production
Management 34.2 (2014): 242-269.
Srigley, Jocelyn A., et al. "Quantification of the Hawthorne effect in hand hygiene
compliance monitoring using an electronic monitoring system: a retrospective cohort
study." BMJ Qual Saf 23.12 (2014): 974-980.
Taylor, Gordon. "Canberra Construction Company Fined $1.1M Over Death Of Truck
Driver". ABC News, 2018, http://www.abc.net.au/news/2015-08-19/construction-company-
fined-1-million-over-workplace-death/6708032. Accessed 13 Aug 2018.
APSI /tmp/4625643315307144166.docx
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BSBMGT517 MANAGE OPERATIONAL PLANS
Walker, Helen, et al. "Theoretical perspectives in operations management: an analysis of the
literature." International Journal of Operations & Production Management 35.8 (2015):
1182-1206.
Witzleb, Normann. "Determinations Under the Privacy Act 1988 (Cth) As a Privacy
Remedy." (2018).
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 41 of
BSBMGT517 MANAGE OPERATIONAL PLANS
Walker, Helen, et al. "Theoretical perspectives in operations management: an analysis of the
literature." International Journal of Operations & Production Management 35.8 (2015):
1182-1206.
Witzleb, Normann. "Determinations Under the Privacy Act 1988 (Cth) As a Privacy
Remedy." (2018).
APSI /tmp/4625643315307144166.docx
Author P.R. Edited by C.G Next review Jan 2019
© Australian Professional Skills Institute 2018 Page 41 of
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