Lead and Manage Team Effectiveness

This document provides information on how to lead and manage teams effectively. It includes scenarios, virtual classrooms, and assessments. The content covers topics such as sustainability, team performance planning, and strategies for team cohesion.

Lead and Manage Team
Effectiveness

Contents
Assessment 1 – Scenario and Virtual Classroom....................................................................................3
Question 1...............................................................................................................................................3
Question 2...............................................................................................................................................7
Question 3...............................................................................................................................................9
Question 4.............................................................................................................................................10
Assessment 2 – Scenario..........................................................................................................................11
Question 1.............................................................................................................................................11
Question 2.............................................................................................................................................12
Question 3.............................................................................................................................................12
Assessment 3 – Scenario..........................................................................................................................13
Question 1.............................................................................................................................................13
Question 2.............................................................................................................................................14

Assessment 1 – Scenario and Virtual Classroom
Question 1
The sustainability data shows that the usage of resources was more than as expected.
There were different materials that were purchased for the different operations of the business.
But the report shows that their usage is higher than as it should have been.
Policy Procedure
DOCUMENT TITLE: [ENTER TITLE OF POLICY AND PROCEDURE]
ADMINISTERED BY: [ENTER NAME AND TITLE OF DOCUMENT ADMINISTRATOR]
APPLICABILITY: [ENTER AUDIENCE]
Purpose
The purpose of developing and implementing the policy as well as procedure is to make
sure that the team members work together effectively. Another intent of developing the same is
that reduce the resource usage in the HR offices as well as to facilitate sustainable practices.
Context
The background of the policy and procedure is that its values and goals is that the internal
targets that will be set, will be aligned with the policy and procedures to achieve the objectives.
Policy statement
The respective business is committed towards reducing the harmful impact on the
environment and is keen on taking various initiatives for the same. The available resources
within the company will be utilized in an effective manner and their overconsumption will be
reduced. The policy and procedure are mainly aimed to benefit the customers as well as the
stakeholders as well. The company will also undertake an innovation campaign with main focus
on sustainability.

Procedure
In order to achieve the policy statement, the company will undertake various initiatives
such as run an innovation campaign. This will include initiating and launching an innovation
campaign which will be based on environmentally sustainable practices. Apart from this, a
sustainable purchasing policy and strategy will be developed. The results regarding greenhouse
footprint will be published annually. Apart from this, the various environmental risks will also be
reviewed once a year. Targets for reducing the greenhouse gas emissions will also be developed.
Community engagement will also be sought so that more appropriate strategies can be
developed. Therefore, sustainability will be the main aim of the company in order to build a
successful business.
MEETING AGENDA
Date and Time:
27th January, 2021
Location:
Australia
Purpose of the meeting:
 Discuss team purpose, roles, responsibilities and accountabilities
 Develop a team performance plan
Attendees:
Agenda items:
Time Topics Speaker
2 minutes  Explain your role in the team
 Purpose of the team and how the team supports GSE
strategic objectives
 Feedback to the team relating to current sustainability
performance
5 minutes  Establishing processes and expectations for the team
including:

hinder our team’s performance
o Processes we will use to facilitate team
cohesion, participation, high performance,
consensus
o Processes we will use to resolve issues
10 minutes  Develop team performance plan including:
o Team purpose, roles, responsibilities and
accountabilities
o Outcomes, outputs, key performance indicators
(KPIs) and goals for work team
 Once finalised, all members to agree and sign
2 minutes  Thank the team for their participation
 Explain that you will be regularly updating Sarah
Jackson
 Any issues or concerns to contact you
Bret Downie
Meeting preparation notes:
1 How can group dynamics can support or hinder team performance? Support your answer with an
example to tell the team.
Positive group dynamics allow the group members to trust each other whereas poor group
dynamics can affect the overall decision-making in an adverse manner.
Example group dynamics that support:
(minimum of two)
Example group dynamics that hinder:
(minimum of two)
 Effective communication
 Transparency about the progress of a
project
 Over communication
 Non-accountability for results
2 Develop and explain two (2) processes you and the team will use to support team cohesion,
participation and performance.
 The process of training and development will support the participation among team

members and also help in enhancing their performance
 Encourage team building among the team members in order to support team
cohesion.
3 Develop and explain two (2) processes you and the team will use to ensure team members have
input into planning and decision making during the development of the team performance plan.
 During the decision-making process, the team members will be encouraged to
share their ideas and thoughts.
 Goals and values will be defined clearly so that there is no confusion among the
team members.
4 Develop and explain two (2) strategies you and the team will use to ensure consensus is gained
when making decisions during the development of the team performance plan.
 Brainstorming is one of the strategies that will be used for the team in order to
ensure that a consensus is gained.
 Developing ideas and implementing them is another strategy that will be
implemented when making decisions during the development of the team
performance plan.
5 Develop and explain two (2) processes you and the team will use to identify and resolve issues that
arise.
 In order to resolve the issues that may arise, there are different processes that will
be used, such as effective communication will be promoted.
 Also, the plan will be monitored and controlled in order to ensure that there are no
errors or in the same.
6 Provide a brief overview of informal and formal training opportunities that you may suggest to the
team if training needs are identified.

Training and development sessions will be conducted for the employees so that they get a chance
to develop new skills as well as enhance their existing knowledge.
Question 2
TEAM PERFORMANCE PLAN
Team Members: Name Role
Name Role
Name Role
Reporting to:
Team Manager:
Team Purpose: The purpose of the team is to work towards a common goal of adopting
various sustainable practices so as to reduce the wastage of materials.
GSE Sustainability
Objectives for
‘sustainable
operations’:
To reduce to wastage and limit the usage of resources by 15% in order tom promote
sustainability in the workplace.
To ensure that the packaging of the products is sustainable so that the wastage is
reduced.
Key responsibilities
for all managers
and staff relating to
All the staff members of the company, including the managers will be responsible for
making sure that the business operations are conducted in an efficient manner.
The managers have to ensure that the team members are aware of their roles and
responsibilities.

Environmental
Sustainability
Strategy:
The managers will ensure that the company strives towards finding new as
well as innovative ways to reduce excess use of resources.
Plan
commencement
date:
20th February, 2021
Plan end date: 31st March, 2021
Team ground rules
Agreed strategies to
ensure team
members have input
into planning,
decision making and
operational aspects
of work team
To encourage the team members to share their ideas during the process of
decision-making. Also, during the process of strategy development, the
managers will involve the team members and ask them to share in their ideas.
Training and development opportunities will also be provided.
Agreed strategies to
ensure that issues,
concerns and
problems identified
by team members
are recognised and
addressed
In case the team members face any problems, they will report the same to
their team leaders or managers. The team members will also be encouraged to
come up with innovative ideas to address the problems.

Team Goals Team Outputs Team KPI’s Person/s
responsible
Due Date
To reduce the
usage of resources
in the company
More efficient
results
Team members
Informal and formal training to be arranged:
Name Role Signature Date
Question 3
EMAIL
To:
CC:
BCC:
From:
Date:
Subject:

Hello,
This mail is to provide you with an overview of the meeting that was conducted earlier
this week. During, the meeting, the roles as well as responsibilities of the different members of
the team. There were various issues that some of you raised and they were handled in a very
efficient manner. We at GSE, are committed towards building a sustainable business and making
sure that the needs of the customers are met along with the minimal wastage of resources. I
believe that there is a requirement for training for all the team members. I will speak to the HR
manager and try to arrange the same as soon as possible. If there is anything that you find
difficulty with, feel free to reach out to me.
Thank You.
Yours Sincerely,
Bret Downie
Question 4
EMAIL
To: [e-mail]
CC: [e-mail]
BCC:
From:
Date:
Subject: Regarding your Concern
Hello,
This mail is regarding your concern that if anything unexpected happens, how can you
react to the same. I agree with you on this and now that I have had sometime to think about this,
I suggest you that if such a situation arises and you feel that you cannot control the same, you
must consider taking an immediate action by taking into account the suggestions as well as
consulting your other team members. This is because during such occurrences, it is important

that you display teamwork skills. Also, you must me or any immediate leader that you are in
contact with so that they can help you out with the situation more effectively. If there is any
other confusion, you can come and discuss the same with me.
Thank You.
Yours Sincerely,
Bret Downie
Assessment 2 – Scenario
Question 1
EMAIL
To: [e-mail]
CC:
BCC:
From:
Date:
Subject: Confirmation of training dates
Hello,
This mail is to inform you that I have received a mail from the General Manager stating
the confirmation of all the team members training schedule. This email is to confirm that your
schedules training dates are suitable. Also, I would like to confirm that Connie is booked to
attend the formal sustainability training the first week of next month and that Cheng has been
booked for the second week. Further to this, I request you all to share an overview of how are
each one of you is getting on with their action items as per the team performance plan. Please
feel free to reach out to me for support regarding the completion of you action items.
Yours Sincerely,
Bret Downie

Question 2
EMAIL
To: [e-mail]
CC:
BCC:
From:
Date:
Subject: Regarding your concern
Hello,
The conference is going great. I had forgot about your leaves and I am fine with you
taking up the training at the end of the month. I believe there would be an empty slot so I can
adjust you there. But kindly make sure that you don’t skip the training at the end of the month
when it is held again. Kindly confirm that your dates for the same would be 25th and 26th March,
2021. Regarding your second concern, I would like you to share with me your plans about what
you are up to as per the team performance plan to get a brief idea about your performance. kindly
do the needful as soon as possible.
Thank You.
Yours Sincerely,
Bret Downie
Question 3
EMAIL
To:
CC:

BCC:
From:
Date:
Subject:
Hello,
This mail is an approval for the expenditure that one of my team members, Cheng has
shared with you. I request you to kindly sign the service agreement and also, share a copy of the
same with me as well as the finance team to keep them informed about the expense. I would also
like to inform you that the replacement taps are only $100, so that should not pose any problem.
Therefore, I request you to approve the same at the earliest otherwise the work will get delayed
and would not be completed on time.
Thank You.
Yours Sincerely,
Bret Downie
Assessment 3 – Scenario
Question 1
EMAIL
To: [e-mail]
CC:
BCC:
From:
Date:
Subject:

Hello,
This is regarding the feedback received, I will make sure that the new policies that are
developed are efficient and as per the expectations. I would also like to thank all of out team
members for their support as well as efforts. Sarah has asked me to pass on the positive feedback
for all of you. The reward mentioned by her is also of great significance for our team and I would
like to thank you for the same. If any of you wishes to discuss anything further, I would be glad
to help and provide support.
Thank You.
Bret Downie
Question 2
DOCUMENT TITLE:[ENTER TITLE OF POLICY AND PROCEDURE]
ADMINISTERED BY: [ENTER NAME AND TITLE OF DOCUMENT
ADMINISTRATOR]
APPLICABILITY: [ENTER AUDIENCE]
Purpose
The overall purpose of developing the policies and procedures is to make sure that the goals
and objectives are achieved.
Context
The mission and core values of the same are to develop procedures that support the
implementation of the feedback form.
Policy statement
The policy statement is to make sure that all departments perform well and that the
current performance of saving the resources is maintained.

Procedure
Different steps will be taken in order to achieve the policy and procedures stated above.
This will include providing feedback, improvements in any concerns that the team members
might have and the problems that have been identified.