E-Business and Digital Marketing Strategies

This assignment delves into the realm of e-business and digital marketing. It examines various aspects, including research trends in e-business adoption, the influence of electronic word-of-mouth communication, and the evolving landscape from e-commerce to social commerce. Furthermore, it explores the impact of big data on organizational design, the role of innovation culture in business success (using P&G as a case study), and strategies employed by companies like Nestle, Danone, and Procter & Gamble at the bottom of the pyramid. The analysis also considers customer engagement beyond purchase and the interplay of market orientation, technological opportunism, and e-business adoption on organizational performance.

Running head: E-BUSINESS STRATEGY
E-BUSINESS STRATEGY
Name of the student
Name of the university
Author note

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Executive summary
The report aims at understanding the important considerations that the company must undertake
in order to make its online presence in this modernized world of technological advancements.
The company is Proctor and Gamble, the manufacturer of the healthcare products and other
consumer goods, from Australia. The report aims at understanding the risk that is involved with
the transition of their presence from the retail to the online marketing. The purpose of this report
is to discuss the strategic planning and implementation of the e-business and thereby determine
the market availability of the products manufactured by the organization.

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Table of Contents
1 Challenges of e-business in assessing the market.........................................................................3
2 Case studies on assessing the consumers through e-business......................................................5
3 Implementation of the strategy.....................................................................................................7
3.1 The concept of the business...................................................................................................7
3.2 Product and service description.............................................................................................8
3.3 Market of the company........................................................................................................11
References......................................................................................................................................13

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1 Challenges of e-business in assessing the market
The advent of newer technologies has helped organizations to undertake steps in order to
modify their structure of availability in the market. The importance of the reforms has brought
about considerable changes in the organizational structure (Combe 2012). The modifications
brought about by the organization in order to cope up with the environmental changes are an
important consideration for the growth and expansion of the same.
This section of the report aims at understanding and discussing the important prospects of
threats faced by the company Procter and Gamble and thereby determines the risks that the
organization is facing. In order to understand the market position of the company and thereby
modify the policies, the company must make a note of the threats that the company is facing in
regards to the competition and the actions of its competitors in the market.
The major weaknesses of the company can be enumerated in regards to the
implementation of the e-commerce sites for the company. The products that are being
manufactured by the company are based on the consumer’s requirements of the hygienic and
sanitation products. The products that are being manufactured by Procter and Gamble are facing
a threat due to the duplicity that might occur in the e-commerce sites (Wymer and Regan 2013).
The substitute products also pose a serious threat to the growth of the organization. The market
availability of the products of the company helps in determining the market position of the same
and therefore it helps in retaining the brand loyalty. Diversification of the culture of the
consumers greatly affect the demand for the products in the e-commerce sites, therefore the
company also faces a threat as per the availability of the resources based on the diverse
requirements of the consumers.

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The organization is also facing a threat from the other brands that are manufacturing the
same line of products (Huang and Benyoucef 2013). The company is taking steps in order to
undermine the effects of the competitors in the market and improve their market availability. The
other aspect of threat that the company is facing is their online presence.
In this era of advancements in technology, the concerned organization has not undertaken
steps to make their online presence more vivid. The company is recently developing a tool in
order to support the cause of their online presence, which is supposed to be helping them in
retaining the market they are into. The online presence of the market is going to help the
organization in keeping the consumers aware of the new products launched by the company.
Moreover, the online presence of the company will help in expanding the probable scope of the
company beyond the physical borders of the nation, but there are certain threats that the company
must consider in making the online presence.
2 Case studies on assessing the consumers through e-business
The different approaches taken by the companies are based on the requirements of the
consumers that the company determines as its target market. The involvement of the companies
in the e-business is the growing trend in the market, which facilitates the growth and expansion
of the companies. There are certain weaknesses too that the companies must consider and modify
before undertaking the idea of formulating an e-commerce site, or even implementing the idea on
the business. This section of the report aims at understanding the problems that are being faced
by the companies that are into e-business at the time of implementation of the idea. The different
concepts that are being implemented by the companies in undertaking the processes of the e-
business is based on the requirements of the organization. The requirements can be varied in a

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number of ways depending on the situations that are being faced by the companies at the time of
the inception and the range and type of commodities that are being presented by the organization.
The difference in the approach of the companies facilitates the varied discrepancies that
might affect the growth of the company (Vivek, Beatty and Morgan 2012). The problem that is
being faced by many companies in implementing the idea of the e-commerce is based on the
returns or the refunds that is being made by the consumers after purchasing a commodity. The
basic criterion that meets the objective of the buyers is based on the contingencies that arise out
of the preferences and the requirements of the consumer. The consumer might buy a product
hoping to derive the maximum utility from that particular product, but a change in the mentality
of the consumer might result to a declining rate of demand for the product. another major
challenge faced by the developer of e-commerce trade is based on the consumer issues or
delivering the after sale services in order to make sure that the consumer is satisfied with the
product and the service that is being delivered (Cheung and Thadani 2012).
The major challenge faced by a e-commerce business operation is based on the criteria of
the after sale services that is being provided by the company, after making a desirable sale. It has
been noted, that most of the companies, like the Amazon or the Flipkart are unable to provide the
consumer with a n abundance of the after sale services which might result to a decline in the
brand loyalty (Chaffey 2015). The customers who have suffered on the basis of the
expected ,services for the products, and equivalently harassed on the same, does not opt for the
product the second time. It affects the growth of the company. Amazon and Flipkart is perhaps
considered among the best e-commerce sites, that provide a wide range of products to the
customers. The customers literally can opt for any other service or products, after being harassed.

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On the other hand, the businesses that offer a limited range of products suffer the loss of the
decline in the brand loyalty (Huang and Benyoucef 2013).
Lack of integration is the important consideration that every e-commerce company must
undertake in order to collaborate the efforts to suit the purpose of the organization. Integration
helps the company in achieving the common goal of the organization. Integration is an important
issue that most of the e-commerce companies have faced in the latest modifications that has
being undertaken by the businesses in this modernized era of technological advancements.
Companies like Alibaba and Taobaorave have been reported several times as per the lack of
integration among the internal and the external departments, which have resulted to the rise of
grave issues (Boone and Kurtz 2013).
The important consideration that is being undertaken by the company is based on the
principles that have been enumerated from the case studies that have been studied above. In
order to make use of the strategic measures the company is required to facilitate the decisions
that might help them in avoiding the situations of the discrepancies that are being faced by the
previous companies (Vivek, Beatty and Morgan 2012). In order to make use of the principles the
organization must make a market survey and thereby undertake training among the staff
members of both the internal and the external departments in order to facilitate the integration
function within the teams. On the other hand, the organization must also make use of the
feedback from the side of the consumers in order to understand the requirements of the consumer
and make use of the feedback in order to understand the modifications that the organization must
bring about in the product or the service. The organization must create a feedback section or a
personalized texts section and incorporate them on the portal to make sure that the feedback
from the consumer is received.

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3 Implementation of the strategy
3.1 The concept of the business
The most important consideration that must be undertaken by the company is based on
the perspective of the consumers who will be making use of the products that is being offered by
the organization (Mohapatra 2013). In order to avoid the discrepancies that might arise out in the
process of online marketing, the organization must take certain steps. The step that must be taken
by the organization is being discussed in the earlier section of the report. The training helps in
making the people aware of the job role and thereby helps them in identifying their individual
goals and the organization goals as well. On the other hand, the inclusion of the personalized
texts in handling the demands of the consumers is an important phenomenon, which helps in
making the necessary modifications by the organization in its line of product or the services. The
most important consideration that every company has is the satisfaction of the consumers (Huang
and Benyoucef 2013). The inclusion of the feedback in the portals helps the organization in
understanding the important modifications that the organization must bring in their line of
products to meet the expectations of the consumers and the target market. The concept of the
business is to deliver the commodities and the services at the doorstep of the consumers in order
to exclude the intervention of the middlemen. The exclusion of the intermediaries from the
business processes help the organization in cutting down the cost incurred, which in turn makes
it more preferable by the consumers over the commodities that are present in the retail markets.
3.2 Product and service description
The concerned company for this report is into the manufacturing of the sanitation and
hygiene materials (Huang and Benyoucef 2013). The specialty of the goods is based on the
healthcare and hygiene goods that are being manufactured by the organization. The target market

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for the company is huge, as the organization manufactures all sorts of personal care and hygiene
products that is being used by millions of users around the world (Chen and Holsapple 2012).
The important consideration that must be taken by the organization is based on the resources and
the decisions of the organization must be taken after a thorough planning based on the consumer
requirements.
The safe and hygiene products must be made available through the ‘direct to consumer’,
or more simply the e-business, as the hygiene product face a tough competition in the market
from the substitute products. In order to make use of the consumer’s confidence in the
organization or the brand, the organization must make use of online marketing in order to avoid
the market competition (Vivek, Beatty and Morgan 2012). Although the global competitors
broaden the competition through the e-commerce sites, then again the scope of the business
expands beyond the borders of the nation. as the organization excels in the production of the self
care products and services, the organization must take steps in order to include the line of
products in the e-commerce sites to accelerate the sales of the commodity (Carayannis, Sindakis
and Walter 2015).
Operation
The change of the company’s operation from the retailing to the e-commerce is a
transition that might change the organizational structure largely. The most important
consideration that must be undertaken by the organization while undertaking the transition is to
determine the importance of the change and how the change is going to affect the organizational
structure and to what extent. The change of the operation is based on the transition from the retail
trade to the online trade. In retail trade a lot of intermediaries are involved in order to make a

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smooth advancement in the business process (Chesbrough 2012). On the other hand, the online
marketing involves the direct communication with the consumers and adhering to the
requirements of the consumers relating to the commodities and services that are being delivered.
The change in the operations of the organization brings in changes in the organizational structure
which affects the smooth functioning of the organization.
Finance
The finance and accounts team of the organization provides the organization with the
valuable information on the availability of the resources and the probable fits and starts of the
business. It provides the company with the valuable info on the company’s profits, the revenue,
and the investments done by the organization in order to make them aware of the return on
investments, which helps in the growth of the company (Lafley and Charan 2014). The
company’s transition to the e-commerce is an important factor that will be affecting the finance
and the accounting of the organization. the company’s indulgence in the online marketing
procedures have helped the organization in reducing the cost of distribution of the commodities.
E-commerce helps in eradicating the intermediaries, which helps in cutting off cost from the
commodities, thus making the commodity more affordable to the target consumers. It helps in
making the market of the commodities more competitive (Ferraro and Briody 2017).
Human resource
The human resource of the company is also affected by the company’s decision of
transforming to an e-commerce field. The human resource extracts a large amount of capital
from the company (GalbRaith 2014). The salary of the employees and the people involved in the
production as well as the distribution process of the organization is being minimized. The

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company’s decision of undertaking the change in the process of its operation brings about a
change in the organizational structure therefore the company’s need of the increasing human
resource is being revised.
3.3 Market of the company
Target market
The target market of the organization is basically the elite and conscious people who are
concerned about the healthcare and the hygiene. The concerned company manufactures its line of
products based on the requirements of the consumers (Cavusgil et al. 2014). Although the
organization is facing its expansion globally, the major target consumers can be enumerated as
the people from the middle class to the elite class who are concerned with the proper healthcare.
The type of commodities manufactured by the organization determines the target market of this
organization.
Competition and competitive advantage of the concerned company
The competition that is being faced by the company in the market is from the functioning
of Johnson and Johnson and the Unilever. They are brands that are into the manufacturing of the
same kind of goods that is being produced by the concerned company (Ferraro and Briody 2017).
The most important concept that supports the aim of the company in achieving an
advantage over the other competitors is based on the criteria of outnumbering the competitors on
the basis of the new innovation sin the products and the strategies that is being undertaken by the
organization (Turban et al. 2017).
Barriers to enter the e-commerce

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The concerned company for this report faces a barrier to enter the podium of the online
marketing and thereby in maintaining their online presence. The limiting factor is based on
actions of the existing companies and their influence on the consumers (Voola et al. 2012). In
order to understand the barriers and enumerate solutions to cope up, the company must make use
of a detailed analysis of the preference of the consumers and the market in which their
competitors are dwelling (Payaud 2014).

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References
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Carayannis, E.G., Sindakis, S. and Walter, C., 2015. Business model innovation as lever of
organizational sustainability. The Journal of Technology Transfer, 40(1), pp.85-104.
Cavusgil, S.T., Knight, G., Riesenberger, J.R., Rammal, H.G. and Rose, E.L.,
2014. International business. Pearson Australia.
Chaffey, D., 2015. Digital business and E-commerce management. Pearson Education Limited.
Chen, L. and Holsapple, C., 2012. E-business adoption research: Analysis and structure.
Chesbrough, H., 2012. Open innovation: Where we've been and where we're going. Research-
Technology Management, 55(4), pp.20-27.
Cheung, C.M. and Thadani, D.R., 2012. The impact of electronic word-of-mouth
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Combe, C., 2012. Introduction to E-business. Routledge.
Ferraro, G.P. and Briody, E.K., 2017. The cultural dimension of global business. Taylor &
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Ferraro, G.P. and Briody, E.K., 2017. The cultural dimension of global business. Taylor &
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GalbRaith, J.R., 2014. Organizational design challenges resulting from big data. Browser
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design features. Electronic Commerce Research and Applications, 12(4), pp.246-259.
Lafley, A.G. and Charan, R., 2014. P&G's innovation culture. Strategy+ Business.
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