Build a Business Website 3 Build a Business Website 3 Build a Business Website 3 Build a Business Website 3 Build a Business Website 3 Build a Business Website 3 Build a Business Website 3 Build a Bus

Running head: BUILD A BUSINESS WEBSITE
Build a Business Website
Name of the Student
Name of the University
Authors note

1BUILD A BUSINESS WEBSITE
Table of Contents
1. Introduction..................................................................................................................................4
1.1 About Business Analysis.......................................................................................................4
1.2 The position of HDS in the IT Industry.................................................................................5
1.3 Case Study.............................................................................................................................6
1.4 My Role.................................................................................................................................7
2. Specifications...............................................................................................................................8
2.1 Strategic and operational need of the project........................................................................8
2.2 Project’s strategic context and requirements.........................................................................9
2.3 Business plan.........................................................................................................................9
2.4 Impact of legislation and industry codes and standards......................................................10
2.5 Risk assessment and risk management plan........................................................................10
2.6 Precise specifications...........................................................................................................12
2.7 Project budget......................................................................................................................12
2.8 Required skills for project completion................................................................................13
2.9 Project timeline, schedules and critical path........................................................................14
2.10 Consultation process..........................................................................................................15
2.11 Project team members........................................................................................................15
2.12 Effective communication process......................................................................................15
2.13 Reporting processes for team members.............................................................................16

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2.14 Project management tools and methodologies..................................................................16
2.15 Review and modify............................................................................................................16
2.16 Key indicators performance...............................................................................................17
2.17 Stakeholder analysis..........................................................................................................18
2.18 Strengths and weaknesses of project plan.........................................................................18
2.19 Strategic impact of the project...........................................................................................19
3. CONCLUSION..........................................................................................................................19
4. Bibliography..............................................................................................................................20

3BUILD A BUSINESS WEBSITE
1. Introduction
1.1 About Business Analysis
Business Analyst is an advisory role which has the responsibility for investigating and
analysing business situations, identifying and evaluating options for improving business systems,
elaborating and defining requirements and ensuring the effective implementation and use of
information systems in line with the needs of the business.
Some business analysis roles extend into other areas such as strategy implementation,
business case production, benefits realisation, specification of IT requirements.
A good business analyst can make the difference between a poor and a great investment
in business and IT improvements. A good Business Analyst must have some competencies such
as good personal qualities, great business knowledge and professional techniques.
The personal qualities are the skills and characteristics that are useful for a business
analyst. These can be explained as communication, relationship building, influencing, team
working, political awareness, analytical skills and critical thinking, attention to detail, problem-
solving, leadership, self-belief and professional development.
Business Knowledge is an essential as a background and foundation for the business
analyst’s work. The essentials of business knowledge can be explained by business finance,
business case development, domain knowledge, subject matter expertise, principles of
information technology, organisation structures, supplier management and business architecture.
The professional techniques can be considered with the following skills: Project
management, strategy analysis, stakeholder analysis and management, investigation techniques,

4BUILD A BUSINESS WEBSITE
requirements engineering, business modelling, data modelling, gap analysis, facilitation skills,
portfolio management, benefits management and agile thinking.
1.2 The position of HDS in the IT Industry
HDS is a small full-service company located in the Sydney IT hub of North Ryde. It will
install hardware, software, configure and manage systems, create websites, intranets and
extranets. Clients currently come from design companies and other individual companies who do
not see a need to internally manage their IT infrastructure as it is not a core result area.
The company is still delivering some hosted services from equipment within the
premises. As well as developing open source solutions for clients, the company has also started
to develop and deploy its own applications.
The company is undergoing significant growth as "cloud" computing is becoming more
acceptable, and affordable, for businesses small and large.
The company has identified significant opportunities to expand the depth and breadth of
its "cloud" computing services, particularly into the education sector. These services are
expected to increase revenues from current customers, increase the company's market share, and
create opportunities to enter other markets.
However, other larger more well-known competitors are also making inroads into these
markets. While these companies do not offer the same level of high quality customer service that
HDS is renowned for, they can offer very competitive pricing, and are often preferred by the
bigger customers that HDS is trying secure. HDS still operates under a "small family business"
culture. Roles and responsibilities are ill-defined. Strategic planning is ad hoc at best.

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1.3 Case Study
I have been hired as the Chief Information Officer (CIO) for a small company "Hosted
Desktop Solutions" (HDS), which provides hosted "open-source" IT solutions to small and
medium sized businesses. Due to internal IT constraints and issues, the founders, Bob and Jeff
have asked you to undertake a thorough business IT analysis and to suggest solutions to resolve
these constraints and issues.
HDS was started by Jeff and Bob, with a laptop each, and not much else! While they
have devoted time and effort to meeting their clients’ IT needs, their own IT infrastructure has
become an ad-hoc affair unable to meet the demands of current growth.
Networking capacity is underdone, with one 4-year-old server being used for networking,
storage, file sharing, as well as some legacy hosted applications for customers. The server box
lacks sufficient processing power or RAM, and the server set-up has become unstable over the
years, as the founders and the senior technician implement quick remedies when something goes
wrong. Staff computers are becoming old, with a messy jumble of hardware, operating systems,
and software versions. Email is hosted through Google Apps, and the website is externally
hosted.
Customer management systems are also a mix of paper based and Excel files from the
company’s beginnings, together with an initial but undeveloped CRM system. Mistakes with
customer’s records are inevitable because of the mix of systems. Telephony has also become
inadequate. As well, helpdesk email monitoring and response management is under increasing
pressure. While many of the hosting services supplied to customers are externally hosted, older