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IT Business Analysis ICTSAD601

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Added on  2021-06-17

IT Business Analysis ICTSAD601

   Added on 2021-06-17

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IT Business AnalysisICTSAD601Subject:IT Focused Business AnalysisPrepared By,xxx
IT Business Analysis ICTSAD601_1
Table of Contents1.Introduction...........................................................................................................................................................11.1About Business Analysis............................................................................................................................11.2HDS’s Position in the IT Industry...............................................................................................................11.3Case Study...................................................................................................................................................21.4My Role.........................................................................................................................................................32.Competency Specifications.................................................................................................................................32.1Analyzing Goals and Objectives of the Business....................................................................................32.2Old System Evaluation, including Data, Meta Data and Organizational Policies..................................42.3Investigation of issues for determining the Problem in the Business...................................................42.4Identification of Service and Clients..........................................................................................................52.5Identification of possible IT solutions.......................................................................................................52.6Outcomes for Enabling Evaluation of Proposed Solutions.....................................................................52.7Present Capabilities of HDS and its Desired Objectives.........................................................................52.8Required Capabilities for Achieving the Desired Future State and Assessing Gaps...........................52.9Identification of Technology and Electronic Commerce Opportunities.................................................62.10Assumptions for Facilitating Decision Making.........................................................................................62.11Possible Solutions and Capacity of HDS..................................................................................................62.12IT Options to Meet the Business Objectives.............................................................................................62.13Operational and Technical Assessment....................................................................................................62.14Strategy Analysis.........................................................................................................................................62.15Required Strategic Change.........................................................................................................................72.16Analyzing Changing Trends and Opportunities.......................................................................................72.17Organizational service standards, legislation, regulations, codes of practice, values and culture to understand the organizational environment...........................................................................................................82.18Establishing Strategies to Monitor and Evaluate Performance and Sustainability of Key Systems and Processes...........................................................................................................................................................83.Conclusion............................................................................................................................................................9References...................................................................................................................................................................10
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1.Introduction The organizations are always impacted by the external forces that ultimately determine the performanceand effectiveness of the organization. The case study of this report revolves around a small enterprise named, "Hosted Desktop Solutions" (HDS). It provides hosted "open-source" IT solutions for both the small and medium sized businesses. 1.1About Business AnalysisBusiness Analyst is an advisory role which has the responsibility for investigating and analyzing business situations, identifying and evaluating options for improving business systems, elaborating and defining requirements and ensuring the effective implementation and use of information systems in line with the needs of the business.Some business analysis roles extend into other areas such as strategy implementation, business case production, benefits realization, specification of IT requirements.A good business analyst can make the difference between a poor and a great investment in business and IT improvements. A good Business Analyst must have some competencies such as good personal qualities, great business knowledge and professional techniques.The personal qualities are the skills and characteristics that are useful for a business analyst. These can be explained as communication, relationship building, influencing, team working, political awareness, analytical skills and critical thinking, attention to detail, problem-solving, leadership, self-belief and professional development.Business Knowledge is an essential as a background and foundation for the business analyst’s work. The essentials of business knowledge can be explained by business finance, business case development, domain knowledge, subject matter expertise, principles of information technology, organization structures, supplier management and business architecture.The professional techniques can be considered with the following skills: Project management, strategy analysis, stakeholder analysis and management, investigation techniques, requirements engineering, business modelling, data modelling, gap analysis, facilitation skills, portfolio management, benefits management and agile thinking.1.2HDS’s Position in the IT IndustryHDS is located in IT hub of North Ryde, in Sydney. It offers full services like installation of hardware, software, configuration and managing systems, then creating websites, intranets and extranets. Bob and Jeff are the founders on the company, who actively participate in all the business activities. The companycomprises of two individuals administration team i.e., a senior and a junior IT technician. The marketing and Customer Relationship Management is managed by the Bob and Jeff, as it is still a flourishing company. The main service offered by the company which is handled by the founders include, delivering 1
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certain hosted services, from equipment within the premises; then for clients it develops open source solutions; it also develops and deploys its own applications. Cloud computing is pushing the company towards its growth. This company has realized that cloud computing can bring more opportunities and help the company to expand its services in education sector. Ultimately, increasing the company’s revenue, market share and open opportunities to enter other markets. HDS is known for its high quality customer service with competitive pricing so most big customers prefer to work with this company. The organizational culture followed by HDS is, "Small family business" culture, which has unclear roles and responsibilities. The organization contains staff with junior to mid-level roles. However the exceptionis the senior technician, but he is not assigned with any important management responsibilities. The staff of the company are not sure about their future in the company, due to its ad hoc strategic planning. Tactical decisions are always taken by pressing the operational service delivery requirements, which increases the instability of the workplace culture.1.3Case Study In HDS, I have been appointed as the Chief Information Officer (CIO). It is a small firm that provides hosted "open-source" IT solutions to businesses that are either small or medium sized. This business was started by the founders just with their two laptops. Though they give all their time and effort to meet the IT needs of their clients, their own business’s IT infrastructure has become ad-hoc which is not worthy to meet the current’ growth’s demands. Thus, the main objective to analyze this case is that, thecompany faces internal IT constraints and issues. The founders, are suggested to carry out a whole business’s IT analysis, to find effective solutions to solve the encountered constraints and issues.HDS’s networking capacity is underdone and a four years old server is utilized for the following purposes:1)Storage2)Networking3)File Sharing4)Legacy Hosted Applications for customers.It is observed that the server box has insufficient processing power/RAM, to add to this problem over the years the server set-up has become unstable, because of the instant remedies implemented by the founders and senior technician, when things don’t work. On the other hand, the computes used by the staff have become old, with a junk operating system, hardware and software versions. When it comes to Email, it is hosted using the Google Apps, whereas the website is hosted externally. Paper work and excel files are both used for customer management system. Due to this mixed method, itis difficult to find the mistakes from the customer’s records. It has incomplete CRM system and even Telephony has become inadequate. Whereas, intensified pressure is on the helpdesk email monitoring and response management. Even after completing the external hosting services for the clients, the old clients are yet managed by HDS’s IT. Additionally, through internal IT even some of the client’s IT system monitoring and maintenance is undertaken. However, HDS has a separate application development named as, “box”, but it lacks optimal maintenance when compared with other systems and is highly 2
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