Building a Problem-Solving Culture That Lasts

Running Head: BUILDING A PROBLEM-SOLVING CULTURE THAT LASTS
BUILDING A PROBLEM-SOLVING CULTURE THAT LASTS
Name of the Student
Name of the University
Author Note:

BUILDING A PROBLEM-SOLVING CULTURE THAT LASTS1
1. Introduction
An organization cannot adhere to improvement without any consistency for
investigation about their problem-solving skills. There are various aspects attached with the
concept of problem-solving culture including the different issues and opportunities along
with the problems. There should be proper willingness to investigate the problem irrespective
of the section or the departments as mentioned by Mckinsey (Cook and Jenkins 2014).
According to him, there should be proper chronology of understanding the problem according
to their value. In this regard he mentioned about to top-down and bottom-up procedures.
Hence, the study aims to describe the key messages of the scholars and their applicability in
the practices of management.
2. Analysis of the key messages
2.1. Key aspects of problem-solving culture
Cook and Jenkins (2014) mentioned about some key aspects of problem-
solving culture that should include all the employees of the organization to provide some
effective suggestion to find out the areas need to be addressed. These activities may include
the combination of blind spots and other behaviors related to habits by which the leader can
bring the changes he wants to view within the organization. The scholars also suggest that
instead of taking extended time for analyzing the problems and understanding the roots, the
leaders can search for the culprit that is causing the issue for business development. In this
regard the scholars mentioned that the main culprit of factors that are mostly responsible for
creating problems are lack of transparency in communication, inappropriate training program,
and misguiding incentives that create internal conflict among the organization. On the other
hand, the identification of problem requires proper understanding about leadership skills that
can aid the organizational development. Along with this, the company also needs to promote

BUILDING A PROBLEM-SOLVING CULTURE THAT LASTS2
standardized work and encourage the employees to follow the procedure accordingly. This
can be done by demonstrating the target made by the leaders for executing ideal performance.
The organization must achieve the significant improvements for throughout the work
procedure. The small issues of the organizations also can bring miss fortune for the
organization. Leaders are responsible to coach the employees with proper steps for the
problem-solving culture that includes – identification of the causes, planning for the solution,
testing and refining the solution, and acquiring new standards according to the feedback.
2.2 Key to 21st century problem solving
According to the study there are 5 stages for addressing any problem in any
organization (TEDx Talks 2019). It is demonstrated through the example of Kyle’s financial
problem. The study presents five different stages that can cut through the complexity of any
problem and producing a magnificent outcome out of the strategy. The first step is providing
a physical place to demonstrate the problem. The second stage is Populate – in this stage
drawing the problem on the physical stage made prior to this particular step. The third stage
is Arranged – it refers to arranging the control according to the issue. The fourth stage is
Choose – it poses the responsibility to select the right kind of control to solve the problem.
The final stage is Execute – it is the stage that requires analysis of all the conducted activities
in all the previous stages of problem solving.
2.3 SCQR framework for problem solving
Peter Meliniotis demonstrated the SCQR framework of problem solving to be
considered as explorative approach of problem solving (TEDxGateway). The
abbreviation SCQR stands for Situations, Complications, Questions, and Resolutions. It is
a complete and logical framework for solving any problem in any business organization.
He mentioned that all the activities need to be performed with the gap between setting the
current state and arriving in the future state. This framework provide the scope for