This report discusses the tools and techniques that can be used to improve performance and motivation in BUNI Travel, a hospitality organization located in Bolton, England. It covers the role of employee well-being in enhancing motivation and performance, and also includes an external evaluation through PESTLE analysis. The report suggests specific instruments such as performance appraisals, 360-degree feedback, management by objectives, personal development plans, and key performance indicators that can support performance enhancement of the organization.