Business Administration Assignment

Running head: BUSINESS ADMINISTRATION
Business Administration
Name of the Student
Name of the University
Author Note

1BUSINESS ADMINISTRATION
Table of Contents
Answer 1.1.......................................................................................................................................2
Answer 1.2.......................................................................................................................................2
Answer 1.3.......................................................................................................................................3
Answer 1.4.......................................................................................................................................4
Answer 2.1.......................................................................................................................................4
Answer 2.2.......................................................................................................................................5
Answer 2.3.......................................................................................................................................6
Answer 3.1.......................................................................................................................................7
Answer 3.2.......................................................................................................................................7
Answer 3.3.......................................................................................................................................8
Answer 4.1.......................................................................................................................................9
Answer 4.2.....................................................................................................................................10
Answer 5.1.....................................................................................................................................10
Answer 5.2.....................................................................................................................................11
Answer 6.1.....................................................................................................................................12
Answer 6.2.....................................................................................................................................13
Answer 6.3.....................................................................................................................................13
Reference List................................................................................................................................15

2BUSINESS ADMINISTRATION
Answer 1.1
The communication cycle is a process that helps in developing the messages after
refining it. It helps in remembering the important points so that it is not missed out. The process
is cyclical in nature that helps in improving the process of communication in the future as well.
The communication cycle plays an important role in effective communication, as it helps
the individual in sharpening their listening skills so that goals can be set. The managers and the
leaders require strong skills related to communication so that the messages can be delivered
across all levels (Broadbent 2013). The responsibilities of the employees have to be made in a
clear way, which can be done through efficient communication process. The process consists of
source where the message is created so that it can be conveyed. The second step is the encoding
of the message where it has to be transmitted so that the receiver can understand the message.
The third step includes the channel through which the message or the information has to be
transferred. This plays an important part, as the medium that will be selected has to be proper so
that the message does not get tampered. The fourth step includes the decoding of the message by
the receiver so that it can be interpreted in a proper way. The receiver has to get the whole idea
about the message so that proper feedback can be given back. This shows that it is a cyclical
process where the sender again becomes the receiver (Fries 2015).
Answer 1.2
There are various types of communication where the important one is verbal
communication in which the flow of information is through a verbal manner that is the sender of
the information will communicate through speeches and words. In this communication pattern,
the sender expresses their thoughts and feelings in the form of words. In this process, the

3BUSINESS ADMINISTRATION
individual has to have a better understanding of the words that are being conveyed (Ruesch
2017).
Another type of communication is non-verbal in nature where the process of
communication is through gestures and body language. This type of communication takes place
through gestures, hand movements and facial expressions. There is no exchange of words that
are involved in this process.
The third type of communication happens through visual contacts where the receiver may
get the message after watching a signboard or a banner. Vision has an important role in the
process of visual communication, as it depends on the recipients on interpreting the messages
that they see (McQuail and Windahl 2015).
Answer 1.3
Effective communication helps in motivating the employees by developing proper
relationships between the employees and the various departments that are present within the
company. The honest and clear communication will help in strengthening and encouraging the
relationship with the employees so that the level of productivity can be increased. Another way
of motivating the employees is through proper decision-making capabilities. The employees
should play an active role so that their ideas and opinions can be taken in to consideration by the
management for making the decisions in a better manner. This will help the employees in
providing their views so that they can increase their level of productivity within the organization
(Castells 2013).
The customers can be motivated by the organizations by maintaining an effective process
of communication. The communication process needs to consist of phone conversations to the