The Impact of Training on Employee Turnover in the UK Retail Sector: A Case Study of Zara

This dissertation investigates the importance of training in reducing employee turnover in the UK retail sector, using Zara as a case study. It explores the role of training in business organizations, the techniques used for employee training, and the significance of trained employees for the success and growth of Zara. The study aims to provide insights into the impact of training on employee turnover and offer recommendations for improvement.

BUSINESS AND
MANAGEMENT
DISSERTATION

ABSTRACT
From the study below it is identified that providing training to employees is the major
responsibility of company in order to get successful. The major reason underlying this fact is that
training improves the knowledge and working efficiency of employees to a great extent. This is
pertaining to the fact that when employees are given training relating to latest changes then this
motivates employees that company is taking care of development of employees. Hence, the
employees in turn try to work in proper and effective manner and assist them in attaining aim of
business.
From the literature review section, it was found that there are several methods of training
which are helpful in providing training. These methods were instructor led learning, e- learning,
mentoring and many others. Further it was identified that if company employs trained staff then
this assist business in attaining its objectives in proper and effective manner and improve its
business. With the help of research methodology section, it was seen that use of quantitative
research type was useful in getting the views of various respondent relating to training and
development. Further with help of data analysis and discussion it was clear that training is very
important for company to use. In the end some recommendation for improvement were provided
like use of on the job training method, including soft skill training and many others.

TABLE OF CONTENTS
CHAPTER 1.0 - INTRODUCTION................................................................................................4
Background.................................................................................................................................4
Aim and objectives......................................................................................................................5
Significance.................................................................................................................................5
Rationale.....................................................................................................................................5
Structure of dissertation..............................................................................................................6
CHAPTER 2.0 - LITERATURE REVIEW.....................................................................................7
CHAPTER 3.0- RESEARCH METHODOLOGY........................................................................13
CHAPTER 4.0 - DATA ANALYSIS............................................................................................16
CHAPTER 5.0- DISCUSSION.....................................................................................................29
CHAPTER 6.0 - CONCLUSION AND RECOMMENDAITON.................................................32
6.1 Conclusion..........................................................................................................................32
6.2 Recommendation................................................................................................................33
REFERENCES..............................................................................................................................34
APPENDIX....................................................................................................................................37
Questionnaire............................................................................................................................37
List of tables
Table 1: Concept of training and development..............................................................................18
Table 2: latest training methods is used.........................................................................................19
Table 3: Positive role of training...................................................................................................20
Table 4: benefit of using training methods....................................................................................21
Table 5: methods employed by company......................................................................................22
Table 6: best method to train employees.......................................................................................23
Table 7: trained employees are helpful in managing employee tunrover......................................25
Table 8: many benefits are present by using employing and recruiting trained employees..........26
Table 9: major significance of employee engagemnt....................................................................27

Topic- An investigation into the impact of training on employee turnover in the UK retail sector-
a case of Zara”
CHAPTER 1.0 - INTRODUCTION
Background
Training and development is very essential to be used in the corporate business world and
this is essential because of the reason in global business there are many different types of
advancement and continuous changes (Rodriguez and Walters, 2017). Thus, training and
development for employees of organization is very essential to provide them with opportunities
of growth and development. The training is defined as providing of information and knowledge
relating to things in which people are lacking. If company will provide for proper training and
development for the employees, then this will motivate employees to work in company in happy
and satisfied manner.
On the other side retaining of employees is defined as influencing the employees to not
leave company and go to some other company or competitors. The major reason behind this is
that if large number of employees leaves company then this decreases goodwill of company
(Holland and Collins, 2020). The major reason underlying this is the fact that if employee
turnover is high then it implies that company is not providing better services and good working
environment to employees and due to that reason they are leaving company (Employee turnover:
definition, types, causes of employee turnover, 2017).
The current research is based over company Zara which is a large Spanish retailer dealing
in apparel. This company mainly specializes in fashion products like shoes, clothes, different
accessories, beauty products and other related goods and services to consumer. The company
was founded by Rosalia Mera and Amancio Ortega and was founded in year 1974 and was
headquartered in Municipality of Arteixo which is placed in Spain. The current study will outline
importance of training and development in retention of employees within company for a longer
period of time. This retention is essential for company to manage as there are many different
types of advancement taking place in working environment which may affect the working of
company (Abba, 2018). Thus, for this training and development is very essential for company to

use as in fashion industry there are frequently many changes and upgradation which company
need to adapt.
Aim and objectives
Research aim:
“To investigate the importance of training in reducing employee turnover of business
organisation". A case on Zara
Research objectives:
 To identify the role of training in business organization.
 To determine the techniques of training used by company to train their employees.
 To evaluate the significance of trained employees for success and growth of Zara.
Research questions:
 What is the role of training in business organization?
 What are the techniques of training used by company to train their employees?
 What is the significance of trained employees for success and growth of Zara?
Significance
The major significance of this research study is for Zara as this will assist the company in
understanding major reason for providing effective training to employees. In addition to this it
will also assist company in gaining knowledge relating to various techniques of providing
training to employees. Along with this the study is also of significance to other researcher who
are conducting similar research and for competitors of Zara as well. This is due to the fact that
techniques used by Zara can also be applied to other competitors as well.
Rationale
In this highly competitive world there are many different types of changes which are
frequently taking place in external environment of business. The major reason for selection of
topic of importance of training for retention of employees within company I that training is
current issue. This is necessary because of reason that when employees will be acquainted with
different types of training related to latest changes taking place in external environment then they
will be motivated. In addition to this another major reason for selection of topic is that this will
assist the company in improving working capacity of company. In addition to this another major

reason for this topic selection is personal and academic interest of researcher in gaining
knowledge relating to importance of training.
Structure of dissertation Introduction- this is the first chapter of dissertation which deals with introducing topic of
research and aim and objective relating to topic of research. This also includes the reason
for selection of research topic. Literature review- this is the section of dissertation in which various types of articles and
different published articles and other journal and published data relating to research topic
is selected. Research methodology- under this section of dissertation various methods relating to
research are selected with reason for selection as well. This is a section which will list out
all methods used for completion of selection. Data analysis- the data analysis section is the one which deals with analysis of collected
data relating to research topic. Here complete set of data is analysed and evaluated to
draw some meaning from it.
 Conclusion and recommendation- this is the last section of dissertation which includes
drawing conclusion from data evaluated in data analysis section. Here conclusion is
drawn and the recommendation is provided for improvement of work.

CHAPTER 2.0 - LITERATURE REVIEW
2.1 Introduction
This is the chapter which includes the analysis of the secondary sources of information
with the help of the articles, journals and other published data sources relating to the research
topic that is importance of training in retaining the employees within the company. This is the
chapter which will gather the secondary data from the already published source like different
types of books, journals, articles and other published data. In this different view of different
authors and publishers and it is critically reviewed (Noe and Kodwani, 2018). In simple words
the views of various authors relating to the importance of training in the retention of employees
will be criticized and evaluated. This is done in order to gain some detailed information and
knowledge relating to the topic of research.
2.1.1 Role of training in business organization
Memon, Salleh and Baharom (2016) stated that, training is one of the key significant
procedure which is highly significant in better development of key skills of human within
organization. Training is one of the key prominent measure which helps in increasing the skills
and key relevant knowledge of employees in order to carry out specific job. Training is of utmost
priority for organization because it leads to high degree of success and development to company.
It is highly beneficial and fruitful for employees and employers of organization. Highly trained
employees must effectively focus on becoming highly productive and efficient. Training has key
relevant role of improving the one's own capability, capacity, performance and productivity of
the company. Training is useful in acquiring and applying the skills, attitude, ability and
knowledge which is highly required to perform specific job within organization (Nica, 2016).
Memon and et.al. (2020) investigated that, training is useful because it effectively allows
the employees to sharpen the skill set, acquiring of key relevant new skill and knowledge,
increasing productivity, performing better and be effective leaders. The major reason underlying
this statement is that when the employees of the company are provided with the various methods
of training. Thus, with the help of the different types of training methods it will be helpful for the
employees in understanding their weakness and work upon it (The importance of training and
development in the workplace, 2020). This is majorly pertaining to the fact that when the when
the employees will undergo the different types of the training methods then they will realize the
areas in which they are lacking. Thus, this is the major role and importance of training and

development as this will assist the employees in addressing the issues they are facing and to
improve it with help of the various methods of training.
On the contradictory side Hoffman and Burks (2017) argues that the major role of
training within the company is to increase the goodwill or the reputation of the company. The
major motive behind this is that when the company is using all the latest methods and techniques
of providing training to the employees then this will create a good image of the company. In
addition to this it will also create a good image of the company among the consumers as they
will like the fact that the company is taking care of the employees by providing them
acquaintance with the latest trends going on in the business environment. Moreover, this will
build and increase the trust and loyalty of the employees towards the company. The major reason
underlying this fact was that when company will take care of the employee and their personal
and professional development then this will increase the morale of the employees.
Furthermore, in addition to this Ismail (2016) criticized that major role or importance of
training and development within company is increase in innovation and creativity level of
employees. The reason stating this is that when employees will be having more knowledge of
latest techniques and trends going on in the external environment then this will help them in
thinking innovatively. Thus, this will result into better working and increase in their efficiency of
the employees. With the assistance of the latest technology and the latest trend the employees
will be able to think in more innovative and better manner and this will enhance the working
capacity of the employees and will develop more new and innovative ideas and will assist in
more improved working.
On the other side Islam and et.al. (2018) defends that the major role of the effective
training and development is the reduction in the employee turnover. The employee turnover is
the situation wherein the employees of the company leaves the organization and goes in other
companies or the competitors. This situation arises when the employees of the company are not
satisfied with the working and the operations of the company (Tulangow, Saerang, and
Rumokoy, 2018). Thus, if the training and development within the company will be good and
effective then the employees will be more attracted towards working in the company. Hence, as a
result of this the trust and interest of the employees increases towards the company.
2.1.2 Various techniques of training to be used by company in order to provide information to
employees and retain them.

As per the views of Tam and Le (2018) providing of training is very essential for
companies in order to manage and retain employees. This is essential because of the reason that
if company will not make use of good techniques of training then this will have a great impact
over productivity and retention of employees. In addition to this when training is provided to
employees then this makes them happy and satisfied with company and this result in high
retention of employees within company and less labour turnover. There are many different types
of techniques and methods which are helpful for company in providing for training to
employees.
In the opinion of Yang and et.al. (2018) most common method of providing training to
employees within company is instructor led training. This is a method of training under which
company hires a person who is expert in field in which training is to be given to the employees.
This is a very common and easier way of providing training to employees as here person
instructs and train employees directly. If employees have any of the doubt, then it is solved at
same time. For instance, if Zara wants to provide training to employees relating to latest use of
artificial intelligence in marketing of product and services. Then in that case company can make
use of instructor led training method. Under this a trainer who is having in- depth knowledge of
artificial intelligence in marketing and they can share their knowledge and experience relating to
topic with employees. Thus, this method will increase working efficiency of employees within
company and will boost up their morale and interest of working in company (Top 10 types of
employees training methods, 2020).
Meissner and Lyles (2019) states that along with this there are many different types of
methods which can be used by company in order to provide training to employees. Another
major important training method is mentoring. The mentoring is a type of method in which a
mentor is provided to employees who guide employees how they have to work and time to time
checks and monitors working to a great extent (Sothy, 2019). The mentoring is a great tool which
assist Zara in providing better training to employees of company. Further, in addition to this
mentor also assist employees in solving all their issues and problems related to the work.
In contrast to this Rodriguez and Walters (2017) claims that role playing can also be a
good method of providing training to employees within company. This is due to the reason that
role playing is a method under which same situation is created in which employees has to deal.
This is an approach which can also be referred to as experiment method under which whole

scene is created in workplace itself. For example, company in retail industry can create different
situation for providing knowledge and training to employees that how they have to deal with
working within that situation.
Along with this Seppenwoolde and et.al, (2019) for instance, manager of retail company
can give sales employee situation in which a consumer is very agitated and furious with slow
service of company. Thus, now manager asks sales representative to tell ways in which they will
deal with situation. Even in role play manager can ask sales person to enact in a way in which
they will cool down consumers and how they will try to please them and make them buy the
product and services of retail company.
In addition to this Memon, Salleh and Baharom (2016) argues that major type of training
method which can be used by companies is E- learning. This is the latest method which can be
used by company in order to provide training and development for employees. This is a method
of training which is very easy and employees have to rely on online videos, test, tutorials and
many others. This is a very simple and easy method as this just requires only internet connection
and computers. Hence, with help of this training method company can easily provide training to
employees even off the job training can also be provided with help of E- learning.
On the flip side Abba, (2018) articulates that major benefit of using E- learning as a
training method is that this is very cost effective. The major reason underlying this fact is that
this method is very easy and simple. Another major benefit of using the E- learning mode of
training is that this also saves time and money as the online mode is easily accessible. Further,
this also increases the retention of employees within the company. The major reason underlying
this is that when employees will be provided with easy training then they will like this and will
work with more efficiency and effectiveness. Thus, this will increase the retention of employees
within the company and this will go in direction of growth and development (Raza, Khan, and
Mujtaba, 2018).
2.1.3 Significance of trained employees within company and its impact upon success of
company.
As per the views of Frost (2016) employing and recruiting trained employees is very
essential for company and its success. The major reason underlying this fact is that if employee’s
base of company will be much good and knowledgeable then this will be beneficial for company.
In addition to this trained employee are very important for company as this will make sure that

they are having proper knowledge relating to their work profile and are able to meet all
requirement essential in meeting objectives of business. Thus, providing of training is very
essential for company in motivating employees and increasing knowledge base of employees.
On the other side Wheeler, Clark and Grisham (2017) illustrates that if company will not
provide a good working environment to employees then they will not work in required manner.
This will assist employees in knowing in advance that how they have to work and up to what
standards. If employees of company are trained, then they will be having more knowledge as
how they have to work. This ability will also assist people in case if manager will not provide
direction to employees then also they will be able to manage their work in required manner. In
addition to this Mader, Banks and Farid (2017) states that if staff and employees will be trained
within company then this will result in high employee engagement within business. Thus, more
trained and skilled employees will be more active in doing work and their presence of mind will
be high. All this will assist company in managing working of whole organization in proper and
effective manner.
Furthermore, in accordance with the views of Palka (2017) if Zara is having good
employees who are already trained and have proper knowledge then this will improve efficiency
of company. The major reason underlying this is that when employees of company will already
have knowledge what they have to then this will assist company in managing work on time.
Further when employee will already be having all knowledge then manager does not have to
brief the employee and this will save time of company in providing instruction to employees
pertaining to thing which they have to do (Enander, and Cardoso, 2020). Further with the
assistance of trained employees it was seen that company was able to meet all requirements of
business and its objectives without much efforts. For instance in the retail industry, the company
majorly focuses on the employing best staff as this will assist the company in increasing their
working efficiency resulting in better working of overall company.
Moreover, Tapilouw and et.al. (2017) states that trained employees are of importance to
company as they already have knowledge relating to latest changes taking place in working
environment. Thus, this will be beneficial for company and its success as employees will work in
more effective and better manner. Hence, this will save time of company and its management.
This is due to the reason that when already the employees are having knowledge so now
company does not have to arrange for training activity for employees. Thus, this will result in

saving of cost which company would have incurred if they would have to provide the training to
employees. For example, if companies in the retail sector like Zara majorly focus on providing
knowledge to the employees then this will increase interest of employees in working in much
greater manner.
Further in contrast to this Piotrowski and et.al, (2016) argues that if company will have
trained employees within company then this will build good relation among employees and
employer. Thus, this good relation will result in the better working of employees and in direction
of attainment of aim and objectives. Further if employees within company will be trained then
this will increase commitment and loyalty of employees towards company. Thus, this loyalty and
trust of employees will result in increase in goodwill of company (Searle, 2020). The major
reason underlying this fact is that when employees within company will be satisfied with
working of company then this will result in less employee turnover. Thus, this will result in
increase in goodwill of company and profitability of company will increase as well.
In the end it can be concluded from the above literature review that providing of training
is very crucial and important for company to be successful. The major reason found was that if
company will not take care of employees then employees will not effectively work. Further
changes taking place in business environment are very important to be acknowledged with
employees (Saraswati, 2019). It is so because if company will not provide for training to
employees then employees will not respect company goals and will not work accordingly. It was
also found that there are many different methods through which company can train employees
like instructor led learning, mentoring and many others. Further it was also witnessed that trained
employees are of significance for company.

CHAPTER 3.0- RESEARCH METHODOLOGY
3.1 Inroduction
Research methods are defined as the various methods which are being selected in order to
complete the research. This chapter of dissertation includes list of various methods of research
which are assistive in managing and completing the research in successful manner. Thus, this
chapter will outline all various methods which will be used by researcher in completion of
research.
3.1.1 Research type- the type of research is defined as the method or the type through
which the whole research will be carried on. Deciding the method of research is the most
important task as this will assist the researcher in deciding for the method to select for
completion of whole research (Humphries, 2017). The research type is of two different ways that
is qualitative and quantitative research. The qualitative research type is one under which
attributes and values and non- numeric information relating to research topic will be collected
and analysed.
On the flip side the quantitative type of research is the one under which numeric and
factual information is being assimilated and analysed in order to complete the research. In order
to conduct the study on investigating the importance of training for reducing employee turnover
is quantitative type of research. The reason for the selection of quantitative type of research is
that this provides for more accurate and related result with the reality.
3.1.2 Research approach- the approach is defined as the plan and procedure which
underlay the selection of the plan or procedure at time of collecting data, analyse and interpret
the collected data to reach to some conclusion. The approach of research is of two different type
that is inductive and deductive (Gear, Eppel and Koziol-Mclain, 2018). The inductive approach
is the one which deals with the framing of aim and objective relating to topic of research. Further
on the other side deductive is an approach wherein hypothesis relating to research topic are
formulated and then the analysis is conducted. For the completion of research relating to
importance of training is deductive approach. The criteria for selecting deductive approach is that
this assist in providing more logical and relevant information.
3.1.3 Research philosophy- the research philosophy is a concept which deals with the
beliefs which are underlying the way or path through which the data is gathered and assimilated.
The philosophy is very essential to be selected as this will assist researcher in selecting

appropriate philosophy and complete research in intended manner (van Hees and et.al, 2016).
The philosophy is of two type that is interpretivism and positivism. The interpretivism is related
with combining of the human interest into study as study is conducted for humans only.
On the other side the positivism is the philosophy which states that for research use of
factual information and facts and figures will be more beneficial. In order to complete the
research on time and in successful manner researcher has made use of positivism. The major
reason underlying this fact is that this philosophy will assist the researcher in gathering the
factual information and then carry on with study.
3.1.4 Data collection- the data is the most essential stage within the successful working
and completion of research. The whole research is based over data being gathered and
assimilated. The data can be gathered with help of two sources that is primary and secondary
data. The primary is the one which is related with collection of data for first time that is first
hand data (Duff, Ross and Rogers, 2016). On the flip side, secondary source of data includes the
data which is already published and has been already used in some other research.
Further in order to complete the research over training and its importance in reducing
employee turnover the combination of primary and secondary data has been used. The major
reason for the selection of mix of primary and secondary is that this provides more reliable and
accurate set of data. The primary data is the data used for first time and secondary data will
support the primary data being collected.
3.1.5 Sampling- for the research to be conducted it is not possible that the researcher uses
the whole of population for purpose of research. Thus, for this the researcher select some of the
people from the whole population which is called sample and the process of selecting samples is
known as sampling (Tiwari, Arya and Bansal, 2017). The sampling can be done in two different
manners that is probabilistic and non- probabilistic sampling. Under the probabilistic there is
chance of every participant to become sample. On the other side under non- probabilistic there is
less chance of every participant to become sample. For completion of research on importance of
training in retaining employee’s researcher has used sample of 50 employees of company.
3.1.6 Data analysis- this is also a very important aspect of the research as if the collected
data will not be analysed and evaluated in proper way then this will not bring out expected result.
The data is related with the research topic and is collected with help of the questionnaire. Then
after the collection of data, use of frequency distribution analysis is used in order to analyse data

(Ratnam, 2019). Thus, with help of this analytical tool researcher was able to analyse data and
reach to some conclusion. With help of data analysis researcher tries to reach to conclusion and
attain aim and objective of whole study.
3.1.7 Ethical consideration- this is the most essential aspect for researcher to take into
consideration. The major reason underlying this fact is that if researcher will not follow ethical
principles then the research will not be completed in effective manner. The major reason
underlying this is that if research does not make use of ethical principles then research will not
be of good quality. Thus, for this major ethical consideration is to keep records and data and
information of respondent very secure and confidential. Another major ethical consideration is
that researcher must first get signed the ethical approval form from respondent (Pruzan, 2016).
This is necessary as with this form respondent permits researcher to use personal information of
respondent within research.
3.1.8 Research limitation- every aspect has some or other limitation in same manner the
research also has some limitation which researcher faces at time of conducting research. The
major limitation faced by researcher is time provided for research. This was a limitation as the
time which was allotted for completion of research was very limited. But then also the researcher
managed to complete whole of research in successful and effective manner.
In addition to this another major limitation was of the resources as resource and material
for research are very limited (Huang, Fang and Chen, 2017). Thus, the researcher has to use
limited resources only in order to complete whole of research. But even after limited resources,
researcher was able to manage the research in good way by optimally using the limited resources
in effective manner. Though there were many limitations but then also researcher overcomes
those with help of good and effective skills.

CHAPTER 4.0 - DATA ANALYSIS
Statistics
Q1. Are
you
aware of
the
concept
of
training
and
develop
ment
within
the
compan
y?
Q2.
Does the
compan
y make
use of
latest
training
methods
in
compan
y?
Q3.
What is
the role
of
training
within
compan
y and on
its
perform
ance?
Q4.
From
the
followin
g what
are the
major
benefits
of using
latest
training
methods
?
Q5. Is
there
any
method
which
compan
y
employs
to train
employe
es with
latest
changes
?
Q6.
Which is
the best
method
which
Zara
uses to
train all
its
employe
es with
changes
taking
place in
business
environ
ment?
Q7. Do
the
trained
employe
es assist
compan
y in
managin
g the
employe
e
turnover
and
increase
success
within
compan
y?
Q8. Is
there
any
benefit
of
employi
ng
trained
staff in
the
compan
y?
Q9.
What are
the
major
significa
nce of
employi
ng
trained
staff
within
the
business
organiza
tion?
N 50 50 50 50 50 50 50 50 50
Mean 1.4400 2.3600 1.3600 2.6000 1.3400 3.1800 1.4400 1.3800 2.2000
Median 1.0000 2.0000 1.0000 3.0000 1.0000 4.0000 1.0000 1.0000 2.0000
Mode 1.00 1.00 1.00 3.00 1.00 4.00 1.00 1.00 2.00
Std.
Deviation .50143 1.45350 .48487 .96890 .47852 1.13731 .50143 .49031 .75593
Interpretation: from the above frequency distribution it is clear that majority of respondent are
having positive view with respect to training and its importance for business. The majority of
respondent agrees that they are aware of concept of training for retaining employees within

company. With views of average people that is mean value it is clear that company is making use
latest training methods. Further when asked for role of training then majority of participant
agreed with positive role of training over company and employees and the overall performance.
Frequency Table
Theme 1: Yes, there is awareness relating to the concept of training and development within
the company.
Table 1: Concept of training and development
Particulars Frequency Percent
Yes
No
Total
28 56.0
22 44.0
50 100.0
Interpretation- from the primary data collected and use of quantitative analysis it is clear that
majority of participant that is 56% agrees that they are familiar with the concept of training.
However, remaining of respondent disagrees that they are not having proper knowledge relating
to the concept of training and development within the business.
Theme 2: Strongly agreed that use of latest training methods is used by company.

Table 2: latest training methods is used
Particular Frequency Percent
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
Total
22 44.0
6 12.0
10 20.0
6 12.0
6 12.0
50 100.0
Interpretation- with the primary data collected with help of questionnaire it was evaluated that
maximum of participant that is 44% assents that they strongly agree that company is using latest
training methods. This is essential for better working of company as use of latest training

methods will motivate employees to work in much better and effective manner. On the flip side
some of the participant agreed and some were neutral and remaining either disagreed or strongly
disagreed with the fact of using latest training methods.
Theme 3: Positive role is present in of training within company and over performance of
employees as well.
Table 3: Positive role of training
Particulars Frequency Percent
Positive
Negative
Total
32 64.0
18 36.0
50 100.0

Interpretation- by the evaluation and analysis of primary information collected from respondent
it is clear that majority of respondent that is 64 % heads towards positive role of training. The
major reason underlying this fact is that if training will not be effective then this will have a great
impact over working of company and performance of employees. But in against of this rest of
respondent disagrees that there is negative role of training over the company and its performance
and employees as well.
Theme 4: Reduction in employee turnover is the major benefit of using latest methods of
training in business.
Table 4: benefit of using training methods
Particulars Frequency Percent
Better Development Of Skills Of
Employees
Increase In Innovation And
Creativity
Reduction In Employee Turnover
Others
Total
9 18.0
10 20.0
23 46.0
8 16.0
50 100.0

Interpretation- The primary data collected with help of questionnaire it has been examined that,
46% stated that, using the latest and upgraded method of the training within the business results
in reduced employee turnover. It helps the employees perform their function more accurately.
Effective training and development within the company results in employees will be more
attracted towards working within the company. Remaining 20% demonstrates that, training and
development helps in increasing the creativity and innovation by learning new skills.
Theme 5: Yes, there are various methods which are employed and used by company in order
to train employees with latest changes.
Table 5: methods employed by company
Particulars Frequency Percent
Yes
No
33 66.0
17 34.0

Total 50 100.0
Interpretation- The primary data collected with help of questionnaire it has been examined that,
66% states that, there are large number of varied methods which has been used by the company
to train employees. The training and methods mainly comprise of role playing, e- learning,
mentoring, instructor led learning, etc. which helps in carrying out business operations with high
degree of accuracy. E-learning is a method of training which is very easy and employees have to
rely on online videos, test, tutorials to improve their knowledge and skills.
Theme 6: All of the above is the best method of which Zara can use in order to train the
employees of company.
Table 6: best method to train employees
Particulars Frequency Percent

Instructor Led Learning
Mentoring
Role Play
All Of The Above
Total
7 14.0
7 14.0
6 12.0
30 60.0
50 100.0
Interpretation- The data collected from the questionnaire helps in evaluating that, 60%
demonstrates that, all of the above is the best method of which Zara can use in order to train the
employees of company. Instructor led training is considered to be as the most common method
of training where company hires a person who is expert in field in which training is to be given
to the employees. Mentoring is another effective training method where the mentor guides
employees to carry out specific task. Role playing is another effective training method where the
same situation is created in which employees has to deal.

Theme 7: Yes, trained employees are helpful in managing employee turnover and lead the
company towards success and growth.
Table 7: trained employees are helpful in managing employee tunrover
Particular Frequency Percent
Yes
No
Total
28 56.0
22 44.0
50 100.0
Interpretation- By the evaluation and analysis of primary information collected from respondent
it has been clearly stated by 56% of participants that, trained employees are helpful in managing
employee turnover and lead the company towards success and growth. It is significant in
improving their skills to perform certain task with high degree of precision and accuracy.

Employees within company will be satisfied with advanced training and it results in less
employee turnover. This leads to increase in goodwill and profitability of company.
Theme 8: Yes, there are many benefit of using the employing and recruiting trained
employees within business.
Table 8: many benefits are present by using employing and recruiting trained employees
Particulars Frequency Percent
Yes
No
Total
31 62.0
19 38.0
50 100.0
Interpretation- The data collected from the questionnaire helps in evaluating that, 62%
demonstrates that, the key benefit of recruiting trained employees within business helps in saving

the money upon the training process and enhances the overall operations of the business.
Employing or recruiting top notch employees who has significant degree of knowledge and skills
helps the company in attaining high degree of sustainable success and improves the business
operations. It also leads to innovation and business growth. It is also significant in increasing the
goodwill or the reputation of the company.
Theme 9: Increase in employee engagement is the major significance of recruiting trained
staff within the company.
Table 9: major significance of employee engagement
Particulars Frequency Percent
Improved Performance
Increase In Employee Engagement
Better Relation Among Employee
And Employer
Trust And Loyalty Of Employees
Total
6 12.0
32 64.0
8 16.0
4 8.0
50 100.0

Interpretation: The data collected from the questionnaire helps in evaluating that, 64%
demonstrates that, increase in the employee engagement is the major significance of recruiting
trained staff within the company. It is useful in engaging the employees for the greater
sustainable period of time. 16% states that, recruiting of the trained employees helps in gaining
better degree of relationship between the employer and the employee. This results in higher
operational growth and performance to the company. 8% stated that, trust and loyalty of
employees is one of the major significance associated with the recruitment of trained staff within
the company.
Theme 10: Evaluate the recommendation for the company to improve the training being
provided to employees.
Interpretation: By the evaluation and analysis of primary information collected from respondent
it is clear that, include soft skill training along with other training to employees. The soft skill
includes training relating to effective decision making, leadership, time management, problem

solving and communication must be provided to employees. Provide reward and recognition to
employees who are under training is another significant recommendation. Continuously have a
department or a person employed who will work on researching for latest changes is another
significant recommendation.

CHAPTER 5.0- DISCUSSION
Training is considered to be as an action of undertaking a specific session or a course of
action to improve the relevant skills set and knowledge of the individual person. Training is
given to employees for the specific goals and improving the one’s own capability of the
individual person. Training and development is referred to as the educational set of activity
within the company which is prominent in enhancing the skills and knowledge of the employees
to provide information and helps in performing the specific tasks (The importance of training
and development in the workplace, 2020). Training has key relevant role in improving the one's
own capacity, performance, capability and productivity of the organization. Training helps in
acquiring and applying the ability, skills, attitude and knowledge which helps in performing
specific job within the company. Training and development will assist the employees in
addressing the key significant issues that has been faced to improve various methods of training.
Moreover, training and development within company is increase in innovation and creativity
level of employees. With the assistance of the latest technology and the latest trend the
employees will be able to think in more innovative and better manner. It is considered to be
significant in developing new and innovative set of ideas and also assist in improving the
performance and work of the company. Training is useful because it allows the employees to
acquire key relevant new skill and knowledge, sharpen the skill set, increasing productivity,
performing better and helps to be a significant leader within the market. A training program
helps in strengthening those skills where each employee needs to work on to gain higher
operational goals and standards. A training and development program is significant in bringing
all employees of the firm to a higher level so they can perform their job with utmost degree of
accuracy and efficiency (Tam and Le, 2018). This is useful in reducing any weak links which are
within the company and tends to rely heavily on others to carry out basic tasks of organization.
The company must focus on using all the latest methods and techniques to provide training to the
employees in order to create a goodwill and reputation to the company. From the survey carried
out, it has been interpreted that, 44% respondents strongly agree that company is using latest
training methods. This will encourage and motivate employees to work in a better and effective
manner. Training and development within the company will be good and effective then the
employees will be more attracted towards working in the company. This helps in retaining them
for the longer period of time. From the survey carried out, it has been interpreted that, 64 %

respondents mainly focuses towards positive role of training. The major reason is that training
will have a great impact over working of company and performance of employees. Reduction in
employee turnover is the major benefit of using latest methods of training in business. Effective
training and development within the company results in employees will be more attracted
towards working within the company (Seppenwoolde and et.al, 2019). They will be more likely
to be engaged towards the company and also results in higher employee loyalty towards the
company.
Training and development is considered to be prominent because it helps in creating good
set of working environment. If staff and employees will be trained within company then this will
result in high employee engagement within business. From the survey carried out, it has been
interpreted that, 64% demonstrates that, increase in the employee engagement is the major
significance of recruiting trained staff within the company. Recruiting of the trained employees
helps in gaining better degree of relationship between the employer and the employee. It is also
relevant in engaging trust and loyalty which is mainly linked with associated with the
recruitment of trained staff within the company. Trained employees are of importance to the
organization as they have knowledge associated with the latest changes which has been taking
place within the working environment. It is useful in saving time of the organization. Training
and development result in saving of cost to the company which would have incurred if they
would have to provide the continuous level of training to the employees. Moreover, effective
sessions of the training and development helps in enhancing the loyalty and trust of the
employees and it leads to increase in reputation and goodwill of the company. The employees
within the company will be highly satisfied with working of company then it leads to less
employee turnover. There are range of different methods of training which company can use to
train employees. It mainly includes instructor led learning, mentoring, role playing and e-
learning. This helps in improving the operational efficiency, goodwill and profitability of the
company. 60% agreed that, all these above is the best method of training which Zara can use in
order to train the employees of company. Instructor led training is the most common method of
training where company hires a person who is expert in field in which training is to be given to
the employees. E-learning is a method of training which is very easy and employees have to rely
on online videos, test, tutorials to improve their knowledge and skills. Mentoring is another
effective training method where the mentor guides employees to carry out specific task (Top 10

types of employees training methods, 2020). Role playing is another effective training method
where the same situation is created in which employees has to deal. On the job training sessions
and also off the job training sessions are considered to be of significant importance because it
build up the skill set and knowledge base of the individual person within the organization.
Zara has highly trained employees and have proper knowledge associated with the work
they perform. This will improve efficiency of company and attain greater set of success and
operational efficiency for the company. 46% stated that, using the latest and upgraded method of
the training within the business results in reduced employee turnover. It helps the employees
perform their function more accurately. Zara Company focuses on giving regular training to the
employees to improve the knowledge of the employees. The training session will help the
employees of the company to effectively strengthen the skills and reduce any set of weak links
while carrying out business operations. 56% of participants have demonstrated to the fact that,
trained employees helps in managing employee turnover and lead the greater success and growth
to the company. It is significant in improving their skills to perform certain task with high degree
of precision and accuracy (Noe and Kodwani, 2018). A robust training and development is
considered to be prominent because it helps in ensuring that the company has greater degree of
consistent experience. Training helps in increasing the key efficiencies and results in high degree
of financial gains to the organization. Training and development is also significant in increasing
and also enhancing the reputation of the company and improves the profile of the employees. A
training program is useful in addressing any weakness within the employee and boost up the
performance level. Improving the performance of the employees will be useful in gaining greater
set of benefit and is useful in creating strong set of position to enhance the performance of the
employees.

CHAPTER 6.0 - CONCLUSION AND RECOMMENDAITON
6.1 Conclusion
With the above study it is concluded that providing of training to the employees is very
essential for the success of the company. The major reason behind this fact is that the business
exists in the dynamic and ever- changing world and due to these changes it is essential for
company to provide training. The training is important as this assist company in acknowledging
the employees with all the latest changes and as a result of this employees are happy and
satisfied with the working. From the above study it was clear that formulation of aims and
objectives is major step in success of dissertation. The major fact underlying this is that aim and
objective assist and provides direction to researcher in completing study in successful manner.
Further with assistance of research it was outlined that literature review was also helpful
in completing research. The major reason underlying this fact is that with help of literature
review views and opinions of different authors relating to research topic are analysed. This
supports research in positive and effective manner and leads to successful completion of
research. This was helpful in discussing research topic that is importance of training in managing
and reducing employee turnover. Further with help of section of research methodology it was
found that research methods are decided in advance and this assist researcher in conducting the
research in proper and effective manner.
From the above part of discussion and data analysis it was found that providing of
training to employees is very beneficial for company. The major reason for this is that training
motivates employees as they have a thinking that company is taking care of employees by
providing them training. The training is provided for latest and recent changes which are taking
place in current business environment. If employees of company will not be having proper
knowledge of recent changes then this will have a great impact over their performance and this in
turn will affect overall performance of company. Hence, because of this reason it is very crucial
for company to provide for better training to employees. Also, from the above discussion it was
found that there are many different types of training methods which are very useful in providing
training to employees. These methods were like instructor led training, mentoring, role play and
many other. In the end it was also analysed that employing of trained employees is of
significance to company as this will assist company in improving its working and performance.

Hence, if trained employees will be recruited then this will have a great impact on managing and
decreasing employee turnover.
6.2 Recommendation
From the above discussion it is clear that providing of training to employees is very
important for company. Thus, they have to provide good quality of training to employees. Hence,
for this some of the major recommendation for Zara in improving its training pattern are as
follows-
 The major recommendation to company is to focus majorly on “on the job” training
method. The major reason underlying this fact is that when employees are provided with
training along with their job then this will motivate employees to work in better and
effective manner.
 Another major recommendation to Zara is to include soft skill training along with other
training to employees. The major reason behind providing of soft skill training is that this
will assist employees in developing in much better and advance manner. The soft skill
includes training relating to effective decision making, leadership, time management,
communication, problem solving and many other skills must be provided to employees.
 Along with this another major recommendation for improving training in company by
Zara is to provide reward and recognition to employees who are under training. The
major reason underlying this is that if employees under training will be getting rewards
then this will motivate employees to train themselves in good and effective manner.
 In addition to this another major recommendation for Zara is to continuously have a
department or a person employed who will work on researching for latest changes. This
is essential as this will assist company in managing all changes taking place in external
environment and try to provide training of that to employees.
 Furthermore, another major recommendation is to first analyse the capabilities of
employees that is analyse the fact that whether employee require training or not. This is
necessary as if employee is already having knowledge of present change then providing
training to them is useless. Hence, this analysis of potential employee for training will
help company in scheduling training for those employees who are need.

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APPENDIX
Questionnaire
Name:
Age:
Gender:
Q1. Are you aware of the concept of training and development within the company?
 Yes
 No
Q2. Does the company make use of latest training methods in company?
 Strongly agreed
 Agreed
 Neutral
 Disagreed
 Strongly disagreed
Q3. What is the role of training within company and on its performance?
 Positive
 Negative
Q4. From the following what are the major benefits of using latest training methods?
 Better development of skills of employees
 Increase in innovation and creativity
 Reduction in employee turnover
 Others
Q5. Is there any method which company employ to train employees with latest changes?
 Yes
 No
Q6. Which is the best method which Zara uses to train all its employees with changes taking
place in business environment?
 Instructor led learning
 Mentoring
 Role play

 All of the above
Q7. Do the trained employees assist company in managing the employee turnover and increase
success within company?
 Yes
 No
Q8. Is there any benefit of employing trained staff in the company?
 Yes
 No
Q9. What is the major significance of employing trained staff within the business
organization?
 Improved performance
 Increment in employee engagement
 Better relation among employee and employer
 Trust and loyalty of employees towards company
Q10. What are some of the recommendation for the company to improve the training being
provided to employees?